Recovery Lead (Dispute & Clawback) (SPX) - Operations

This role leads day-to-day dispute, claim, and clawback operations for Shopee's logistics arm (SPX) in Bangkok, ensuring cases are reviewed accurately and within SLA. The lead designs recovery strategies, assesses operational risk across the logistics network, reviews contractual terms, and drives process improvements while preparing dashboards and KPIs for management.

Candidates need a Bachelor's degree in Business, Supply Chain, Logistics, Operations, Finance, or a related field, plus 3-5 years in logistics operations, dispute management, claims, clawback, loss prevention, or cost recovery. Prior team lead or supervisory experience is preferred, along with strong stakeholder management, English and Thai communication, and a continuous improvement mindset.

Manage day-to-day dispute, claim, and clawback operations, ensuring cases are reviewed accurately, consistently, and within SLA

Design and drive clawback and recovery strategies to maximize liquidation and cost recovery outcomes

Assess operational risk areas across the logistics network and define mitigation strategies with stakeholders

Review and interpret contractual terms related to logistics services, penalties, incentives, and billing

Prepare dashboards, reports, and KPI tracking for internal stakeholders and management

Bachelor's degree in Business Administration, Supply Chain, Logistics, Operations Management, Finance, or a related field

Minimum 3-5 years of experience in logistics operations, dispute management, claims, clawback, loss prevention, or cost recovery

Prior experience in a team lead, senior analyst, or supervisory role is strongly preferred

Strong stakeholder management skills with the ability to influence multiple teams

Clear and confident communication skills in both English and Thai