Recovery AI & Automation PMO (SPX) - Operations

This role sits within Shopee's Operations function in Bangkok, supporting the SPX (Shopee Express) recovery area. The PMO drives the team's AI and automation roadmap, moving use cases from idea through pilot to live deployment, and scales existing AI solutions while tracking quality and adoption. The position partners with Product and Tech to translate operational pain points into requirements, user stories, and test cases, and builds dashboards to quantify initiative impact such as time saved, manpower freed, cost reduced, and recovery improved.

Candidates need a Bachelor's degree in Computer Science, Data Analytics, Industrial Engineering, Business, or a related field, plus 1-3 years of experience in project or program management, product operations, data analytics, or process automation, ideally in logistics or e-commerce. Hands-on experience with AI tools such as LLM prompting, strong analytical skills with Excel/Sheets and SQL or a BI tool, and the ability to manage stakeholders across Ops, Product, and Tech are required.

Drive the team's AI and automation roadmap, taking use cases from idea to pilot to live with clear milestones and owners

Review current processes to identify where AI and automation can improve speed, accuracy, and productivity

Scale and continuously improve existing AI solutions, tracking quality and adoption

Turn operational pain points into clear requirements, user stories, and test cases for Product and Tech

Build dashboards and analyses to track progress, accuracy, and business impact of each initiative

Bachelor's degree in Computer Science, Data Analytics, Industrial Engineering, Business, or a related field

1-3 years of experience in project or program management, product operations, data analytics, or process automation, ideally in logistics or e-commerce

Hands-on experience using AI tools (e.g. LLM prompting, AI-assisted workflows) to solve real operational problems

Strong analytical skills with proficiency in Excel/Google Sheets and working knowledge of SQL or a BI tool

Strong communication and stakeholder management across Ops, Product, and Tech