Sales Support Staff

The Sales Support Staff role supports AIG’s telemarketing sales and quality-control activities. Duties include reviewing and scoring call recordings, checking application forms, monitoring sales quality, documenting outcomes and action plans, reporting TSR mis-selling, supporting QA meetings and workshops, and ensuring compliance with the selling script and OIC regulations.

The preferred qualification is a degree in Marketing, although it is not mandatory. The role seeks relevant telemarketing supervisory or QA experience, preferably in insurance direct marketing, but this is also not mandatory. Candidates also need stakeholder and client relationship management skills, ability to work in a team, understanding of the sales process, time-management skills, and flexibility to work flexible hours.

Listen to and review YES, NO and confirmation-call voice files for campaign quality standards.

Score recordings, identify major and minor deviations, and provide feedback to Sales and Confirmation Call teams.

Check and correct application forms and prepare successful call recordings for submission.

Monitor sales quality, document outcomes and action plans, and report TSR mis-selling.

Support QA meetings and workshops, retain voice files for the required period, and ensure selling-script compliance with OIC regulations.

Degree in Marketing preferred but not mandatory.

Relevant telemarketing supervisory or QA experience preferred, but not mandatory.

Stakeholder and client relationship management skills and ability to work in a team.

Understanding of the sales process and good time-management skills.

Ability to work flexible hours.