
The Associate Director / Principal Project Manager leads a portfolio of global partner excellence programmes within Agoda’s Customer Experience Group. The role focuses on post-booking partner-journey process optimization, partner experience improvements, automation and AI-enabled tooling, structural collaboration with product and commercial teams, and reduction of partner effort and cost-to-serve. The position manages and develops project managers, sets strategy and OKRs, defines business cases and success metrics, manages cross-functional delivery and risks, and measures impact on satisfaction, service levels, productivity, quality, and cost. Agoda seeks extensive project or program management, operations or transformation experience, strong people leadership, analytical capability, and familiarity with analytics and automation tools.





