
The Associate Project Manager role sits within Agoda's White Label team in the Customer Experience Group's Global Service Verticals. The manager owns global projects and business processes, develops measurable roadmaps, leads product and tool launches, and works with Product, Engineering, Data, and Operations. Responsibilities include analyzing customer and partner feedback, prioritizing process improvements, aligning stakeholders, managing risks, and identifying opportunities for automation and generative AI. The successful candidate should have at least three years of relevant experience in project or program management, management consulting, finance, or data-heavy operations. Required capabilities include structured analysis, data-based decision-making, current- and future-state process mapping, business-case development, stakeholder communication, and strong written and verbal English. The posting also requires professional use of Microsoft Excel, Word, and PowerPoint, plus skills in SQL, Tableau, or similar analytical tools.
