Guest Services Agent

The Guest Services Agent at Anantara Riverside Bangkok Resort, part of Minor Hotels' Anantara luxury brand, is responsible for delivering warm, personalized front office service. Duties include handling guest check-in and check-out, managing inquiries and complaints, processing billing and payments, coordinating with Housekeeping and other departments, and promoting hotel facilities. The role requires acting as an information provider, problem solver, and hotel representative to ensure the highest standards of Anantara hospitality.

Candidates should hold a Bachelor's degree in Hospitality Management, Tourism, or a related field, with at least one year of front office or guest service experience in a luxury hotel preferred. Strong English communication, problem-solving skills, a guest-oriented mindset, and flexibility to work shifts, weekends, and public holidays are required.

Anticipate guest needs and handle inquiries, requests, and complaints in a professional and attentive manner.

Maintain comprehensive knowledge of hotel rooms, rates, facilities, restaurants, promotions, spa, and other Minor Hotels properties.

Process guest check-in, check-out, room assignments, room changes, and late check-out requests efficiently.

Handle guest billing, payments, room key issuance, and verify room rates and billing accuracy.

Coordinate with Housekeeping and other departments to ensure room readiness and seamless guest experiences.

Bachelor's degree in Hospitality Management, Tourism, or a related field.

Minimum 1 year of experience in Front Office or Guest Service in a luxury hotel is preferred.

Good command of English, both written and spoken; additional languages are an advantage.

Strong communication, interpersonal, and customer service skills.

Flexible to work shifts, weekends, and public holidays.