Guest Service Agent

The Guest Service Agent at Anantara Riverside Bangkok Resort, part of Minor Hotels' Anantara luxury brand, is responsible for delivering warm, personalized front office service. Core duties include handling guest check-in and check-out, managing inquiries and complaints, processing billing and payments, coordinating with Housekeeping on room readiness, and maintaining accurate guest records while upholding Anantara hospitality standards.

Candidates should hold a bachelor's degree in Hospitality Management, Tourism, or a related field, with at least one year of front office or guest service experience in a luxury hotel preferred. Strong English communication, problem-solving abilities, a guest-oriented mindset, and flexibility to work shifts, weekends, and public holidays are required.

Anticipate guest needs and handle inquiries, requests, and complaints in a professional and attentive manner

Maintain comprehensive knowledge of hotel rooms, rates, facilities, restaurants, promotions, spa, and other Minor Hotels properties

Process guest check-in, check-out, room assignments, room changes, and late check-out requests efficiently

Handle guest billing, payments, room key issuance, and verify room rates and billing accuracy

Coordinate with Housekeeping and other departments to ensure room readiness and seamless guest experiences

Bachelor's degree in Hospitality Management, Tourism, or a related field

Minimum 1 year of experience in Front Office or Guest Service in a luxury hotel is preferred

Good command of English, both written and spoken; additional languages are an advantage

Strong communication, interpersonal, and customer service skills

Flexible to work shifts, weekends, and public holidays