Guest Service Center Agent

The Guest Service Center Agent at Anantara Riverside Bangkok Resort serves as a key representative of the hotel and the Anantara brand, handling telephone inquiries, transferring calls, providing hotel information, receiving food orders for Room Service, and resolving guest issues with professionalism. The role involves maintaining knowledge of hotel products and services, completing monthly complaint reports, coordinating with all departments, attending briefings and training, and ensuring the highest standards of guest service.

Candidates should hold a Bachelor's degree or Diploma in Hotel Management, Hospitality, Tourism, Business Administration, or a related field, with prior experience in guest service, front office, or call centre roles preferred. Strong communication, telephone etiquette, problem-solving skills, English proficiency, and familiarity with Microsoft Office and hotel systems are required.

Answer telephone calls, transfer calls, and verify guest information

Explain hotel procedures, answer questions, solve problems, and forward food orders to Room Service

Complete monthly complaint reports and send to Guest Service Centre Manager

Maintain complete knowledge of hotel products, room types, rates, outlets, spa, and other Anantara properties

Coordinate with all hotel departments and attend daily shift briefings, events, and training

Bachelor's degree or Diploma in Hotel Management, Hospitality, Tourism, Business Administration, or related field

Previous experience in Guest Service, Front Office, Call Centre, or Customer Service in hospitality preferred

Strong communication, interpersonal skills, and excellent telephone etiquette

Good problem-solving and complaint-handling skills under pressure

Good English communication skills; knowledge of Microsoft Office and hotel systems