Guest Services Agent

The Guest Services Agent at Avani Riverside Bangkok Hotel serves as a key representative of the Avani+ brand, creating powerful first impressions for guests. The role combines front desk duties with guest relations, acting as information provider, problem solver, salesperson, and coordinator while delivering service with politeness and efficiency.

Responsibilities include handling check-ins and check-outs, managing room assignments, addressing guest inquiries, coordinating with Housekeeping on room status, processing payments, and maintaining positive working relationships across hotel departments. Candidates need a diploma or bachelor's degree in hospitality or a related field, prior front office or guest service experience in a 4-5 star hotel, fluent English, strong communication skills, and proficiency with hotel PMS systems. Flexible availability including weekends and public holidays is required.

Anticipate guest needs and handle guest inquiries in a helpful and attentive manner.

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.

Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met with timely follow-up.

Secure payment, verify/adjust billing for guests, and document exceptions.

Coordinate with Housekeeping to track room status and guest concerns; file guest paperwork or documentation.

Diploma or Bachelor's Degree in Hospitality Management or a related field.

Previous experience in Front Office or Guest Service, preferably in a 4–5 star hotel.

Good command of spoken and written English.

Proficient in basic computer skills and hotel PMS.

Able to work flexible shifts, including weekends and public holidays.