Guest Relations Agent

The Guest Relations Agent serves as a key ambassador for Anantara Riverside Bangkok Resort, greeting arriving guests, bidding farewell to departing guests, and escorting VIPs to their rooms. Daily duties include reviewing arrival lists, preparing welcome amenities, performing check-ins, handling cashiering and billing, supporting the Manager on Duty, and managing guest communications and complaints.

Candidates should hold a bachelor's degree or diploma in Hospitality, Hotel Management, Tourism, or a related field, with prior guest-facing experience in a luxury hotel preferred. The role requires excellent English communication, strong knowledge of Front Office operations and PMS, polished guest service skills with VIPs, and the ability to remain calm and detail-oriented under pressure.

To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.

Daily Front Office procedures; assigning guests rooms, sending flowers and fruit baskets, printing and sending of welcome letters, communication with the guests, handling guests complaints.

Supporting of Front Office operations, assistance to MOD (Manager on Duty) in handling all the daily activities, rate confirmations for the guest, special treatment for VIP.

Operation of Check-in and accommodating the guests and Cashier operations: posting room and F&B outlets charges, settling the bill, everyday communication with Accounts department regarding corporate guests bills and methods of payment.

Meet, greet, and bid farewell to arriving and departing guests, and escort VIPs to their rooms.

Bachelor's degree or Diploma in Hospitality Management, Hotel Management, Tourism, or a related field.

Previous experience in Guest Relations, Front Office, Concierge, or a similar guest-facing role in a luxury hotel is preferred.

Excellent command of English, both written and spoken.

Strong knowledge of Front Office operations, including check-in/check-out, room assignment, cashiering, billing, payment methods, and guest account handling.

Computer literate and familiar with PMS, Front Office systems, POS, and basic MS Office applications.