Reservation Agent

Reservation Agent role at Anantara Riverside Bangkok Resort, part of Anantara Hotels & Resorts, a luxury hospitality brand under Minor. The position handles guest room reservations, amendments, cancellations, and special requests across multiple booking channels for two properties. The agent provides information on room types, rates, packages, and promotions, coordinates with Front Office, Sales, and Revenue Management, and supports upselling to maximize occupancy and revenue.

Candidates need a bachelor's degree in Hospitality Management, Tourism, or a related field, with at least one year of reservations or front office hotel experience preferred. Strong English communication, attention to detail, and flexibility for shifts, weekends, and public holidays are required.

Handle room reservations, amendments, cancellations, and special requests through various booking channels.

Provide accurate information regarding room types, rates, packages, promotions, and hotel facilities for both properties.

Ensure all reservations are entered accurately into the reservation system in accordance with hotel procedures.

Respond to guest inquiries via telephone, email, and other communication channels in a professional and timely manner.

Coordinate with Front Office, Sales, Revenue Management, and other departments to ensure reservation accuracy and seamless guest experiences.

Bachelor's degree in Hospitality Management, Tourism, or a related field.

Minimum 1 year of experience in Reservations or Front Office in a hotel is preferred.

Good command of English, both written and spoken; additional languages are an advantage.

Knowledge of hotel reservation systems and booking channels is preferred.

Flexible to work shifts, weekends, and public holidays.