F&B Reservation Agent

The F&B Reservation Agent at Anantara Riverside Bangkok Resort supports the reservations team in driving restaurant performance and maintaining F&B reservation operations. Responsibilities include ensuring accuracy in guest reservations, maximizing revenue opportunities, monitoring daily arrivals, and communicating guest requests to relevant team members.

The role requires at least one year of experience in a high-volume reservations office along with event planning experience. Candidates must be familiar with hotel operations technology including PMS and RMS, as well as distribution channels. Excellent written and verbal communication skills and a professional, confidential, and ethical approach are essential.

Support the reservations team in driving the performance of the restaurant on property

Assist in maintaining and improving F&B reservations operations to ensure a high degree of accuracy in guest reservations

Maximize revenue opportunities and satisfaction of guests and team members

Monitor daily arrivals for all guest requests to be carried out and communicated

At least 1 year experience in a high volume reservations office

Event planning experience

Familiar with hotel operations technology (PMS & RMS) and all distribution channels

Excellent written and verbal communication skills

Applies a professional, confidential and ethical approach at all times