The Guest Service Center Agent at Anantara Riverside Bangkok Resort serves as a key representative of the hotel and the Anantara brand, handling telephone inquiries, transferring calls, providing hotel information, receiving food orders for Room Service, and resolving guest issues with professionalism. The role involves maintaining knowledge of hotel products and services, completing monthly complaint reports, coordinating with all departments, attending briefings and training, and ensuring the highest standards of guest service. Candidates should hold a Bachelor's degree or Diploma in Hotel Management, Hospitality, Tourism, Business Administration, or a related field, with prior experience in guest service, front office, or call centre roles preferred. Strong communication, telephone etiquette, problem-solving skills, English proficiency, and familiarity with Microsoft Office and hotel systems are required.


