Outlet Manager - Longtail River Bar and Lounge

The Outlet Manager oversees the overall operation, guest experience, financial performance and team management of Longtail River Bar and Lounge at Anantara Riverside Bangkok Resort. Responsibilities include managing daily operations, ensuring brand and service standards, leading and coaching the team, handling guest feedback, and maintaining food safety and compliance.

The role requires a Bachelor's degree or Diploma in Hospitality Management or related field, 3–5 years of F&B operations experience in a luxury 4–5 star hotel, and at least 2 years in a supervisory or managerial position. Strong knowledge of restaurant operations, cost control, HACCP, and luxury guest service standards is required, along with proficiency in Microsoft Office and POS/F&B systems.

Manage the overall daily operation of Longtail River Bar and Lounge to ensure smooth, efficient and profitable service

Ensure the outlet consistently operates in accordance with Anantara brand standards, SOPs and service standards

Deliver exceptional, personalized and attentive service consistent with Anantara's luxury hospitality standards; handle guest feedback, complaints and special requests professionally

Lead, coach and motivate the team to achieve high standards of service and operational performance; conduct daily briefings and performance reviews

Conduct regular inspections of the outlet, facilities and equipment and ensure operational issues are promptly addressed

Bachelor's degree or Diploma in Hospitality Management, Hotel Management, Food & Beverage Management or a related field

Minimum 3–5 years of experience in Food & Beverage operations, preferably within a luxury 4–5 star hotel

Minimum 2 years of experience in a supervisory or managerial position

Strong knowledge of restaurant operations, F&B procedures and luxury guest service standards; knowledge of HACCP, food safety, hygiene and sanitation standards

Good command of spoken and written English; proficiency in Microsoft Office and relevant POS/F&B systems