Agoda is hiring a Support Associate based in Bangkok, Thailand, to provide customer support in Korean and English for its Customer Service Team (CST). The role involves handling a high volume of guest and partner inquiries via phone, email, and chat, taking end-to-end ownership of booking issues such as changes, cancellations, and payments, and working toward individual and team KPIs. The position operates on a 24/7 rotating shift schedule, including nights, weekends, and public holidays, under a hybrid work model that is primarily work-from-home with periodic on-site collaboration. Candidates must hold a bachelor's degree and have at least one year of full-time work experience. Native-level Korean and business-level English are required, along with strong customer focus, problem-solving skills, and the ability to remain calm and accurate under pressure. Prior customer support, contact center, travel, e-commerce, hospitality, or BPO experience is considered a plus.
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Application Support (L1/L2) role within the IT Operations team at CP Axtra (Makro Pro), based in Bangkok. The position supports production environments across multiple systems, handling L2 support, monitoring, troubleshooting, integration support, testing, and coordination with internal and external teams, working closely with L3 support and development teams. The role requires 0–3 years of experience in Application Support, IT Support, or Operations, a Bachelor's degree in Computer Science, IT, or a related field, basic SQL knowledge, and familiarity with system architecture and integration concepts. Shift-based work may be required.
Based in Agoda's Bangkok office, this Senior Accounting Analyst role supports core operational entities focused on accommodation and flight reservations within the online travel agency business. Responsibilities include maintaining accounting records and the fixed assets register, controlling invoices and receipts, coordinating intercompany month-end closing, liaising with external auditors, and preparing financial closing, reporting packages, account reconciliations, and detailed reports supporting the Quarterly Balance Sheet review with the CFO. The role requires 3-5 years of accounting experience, a Bachelor's degree in Accountancy, knowledge of IFRS, US GAAP, and local accounting standards, statutory reporting experience, proficiency with ERP software (Oracle preferred), strong Excel and PowerPoint skills, and strong analytical and communication abilities. No visa support is offered.
This role is a first-level Application Support position within the IT Operations team. The primary duties involve providing support for business applications, monitoring system performance and health, and performing incident triage and initial troubleshooting. The candidate will investigate issues using SQL queries and system monitoring tools, support API troubleshooting with tools like Postman and Swagger, and execute basic data validation. The role requires working closely with L2/L3 support and development teams to resolve issues efficiently, maintain service quality, and adhere to standard incident management and SLA processes.
This contract role involves executing and owning Chinese locale campaigns across Web and App platforms from planning through go-live. The position requires coordinating with business stakeholders, localizing campaign content, managing campaign setup, and resolving operational issues to ensure first-time-right execution. Responsibilities include pre-campaign preparation, campaign execution and set-up, post-QC checks, cross-functional collaboration, and project management. The role also supports localization improvements, QA testing, and provides operational guidance during peak periods.
Youtap Limited is a global fintech company providing digital banking and payment solutions. The Technical Support Engineer maintains the performance of platforms supporting loyalty, payments, wallets, and merchant services. The role involves solving technical problems and partnering with internal teams to ensure complex systems run smoothly. Responsibilities include providing support for fintech platforms, troubleshooting software and API issues, monitoring incidents, and documenting procedures. The position requires collaborating with engineering and product teams to investigate technical problems.
This internship supports customer contact operations across multiple channels, including phone, LINE OA, email, and Facebook. Responsibilities include screening and routing customer requests, monitoring operational and technical services, and coordinating with technicians and other teams. The role also involves maintaining case logs, preparing operational reports, and supporting operational planning through workload tracking and data analysis. Candidates must be undergraduate students in their 2nd, 3rd, or 4th year with a minimum GPA of 2.75. The position requires onsite presence at the Banpu Head Office in Bangkok and basic proficiency in Thai and English, along with Microsoft Excel and PowerPoint skills.
This role provides technical support for SCG Qonnect's Industrial IoT solutions, covering installation, testing, delivery, and after-sales service. Responsibilities span hardware, electrical/control signals, networking, and software, including on-site troubleshooting, signal verification from machines to cloud/dashboard, and coordination with engineering, software development, and customer IT teams for deeper fixes. Documentation such as service logs, network diagrams, I/O lists, and configuration records is also maintained. The position requires a vocational diploma (ปวส.) in electrical, electronics, control, mechatronics, computer, IT, or a related field, with basic knowledge of electrical/control systems, PLC I/O, sensors, analog signals, LAN/Wi-Fi networking, and Windows troubleshooting. Field travel to customer plants, including upcountry sites, and occasional out-of-hours work are required. Experience in field service, automation, Linux, Modbus/MQTT, or SCADA/Grafana is considered a plus.
Contract role based in Bangkok with SPX Express, the logistics arm of Shopee, supporting partner and seller operations. The position owns escalated operational issues, conducts root-cause analysis, drives process improvements, and works cross-functionally with Operations, Product, Sales, and Customer Service teams. The role also prepares reports, tracks issue resolution outcomes, and provides management with insights based on operational data and trends. The role requires a bachelor's degree in Business Administration, Logistics, Operations Management, or a related field, plus experience in operations, seller management, logistics, or process improvement. Candidates need strong problem-solving and analytical skills, proven experience handling escalations end-to-end, and the ability to coordinate stakeholders in cross-functional, fast-paced environments.
SPX Express (Shopee) is hiring an Operation Support staff in Bangkok to support Fleet and Hub Operations performance. The role assists management with day-to-day coordination of business operational activities and administrative tasks, helps handle or assist projects including working scope and operation performance tracking, coordinates with hubs to examine business operations, summarizes operations performance and ground staff attendance, and solves issues related to workflow operations. Candidates need a bachelor's degree in any field, strong problem-solving, communication, and coordination skills, analytical skills to measure performance and monitor operations, and proficiency in Microsoft Office or Google G-Suite. Experience in the logistics industry, especially express business, is a plus. The role requires working 6 days per week, 9:00 AM to 6:00 PM, with alternating holidays on Saturdays or Sundays.