Technical Support Engineer

Youtap Limited is a global fintech company providing digital banking and payment solutions. The Technical Support Engineer maintains the performance of platforms supporting loyalty, payments, wallets, and merchant services. The role involves solving technical problems and partnering with internal teams to ensure complex systems run smoothly. Responsibilities include providing support for fintech platforms, troubleshooting software and API issues, monitoring incidents, and documenting procedures. The position requires collaborating with engineering and product teams to investigate technical problems.

Provide technical support for loyalty, payment, wallet, and merchant platforms

Troubleshoot software, API, and integration issues across client environments

Monitor incidents, resolve escalations, and maintain service-level response targets

Document support procedures, root causes, and resolution steps for recurring issues

Collaborate with engineering and product teams to investigate complex technical problems

3+ years of technical support experience

Experience supporting fintech, payments, wallet, or merchant commerce platforms

Strong troubleshooting experience across software issues, APIs, and third-party integrations

Experience with incident management, handling support escalations, and working in SLA-driven support environments

Experience documenting technical issues, root causes, and resolution procedures clearly

Hands-on experience with Java and Spring Boot, along with familiarity with Docker and Kubernetes

Fluency in English and Thai

Eligibility to work in Thailand

Benefits will be discussed with the successful candidate