Application Support - CP Axtra

This role is a first-level Application Support position within the IT Operations team. The primary duties involve providing support for business applications, monitoring system performance and health, and performing incident triage and initial troubleshooting. The candidate will investigate issues using SQL queries and system monitoring tools, support API troubleshooting with tools like Postman and Swagger, and execute basic data validation. The role requires working closely with L2/L3 support and development teams to resolve issues efficiently, maintain service quality, and adhere to standard incident management and SLA processes.

Provide first-level support for application-related issues and service requests

Monitor application performance and system health (alerts, logs, dashboards)

Perform incident triage, analysis, and initial troubleshooting

Escalate complex issues to L2/L3 teams with proper documentation and logs

Investigate issues using SQL queries, logs, and system monitoring tools

Support API-related troubleshooting using tools such as Postman and Swagger

Validate API requests/responses and assist in integration issue resolution

Execute basic data validation and correction in databases when required

Follow standard incident management and SLA processes

Maintain proper documentation of issues, solutions, and known errors

Participate in on-call support or shift rotation if required

Bachelor’s degree in Computer Science, IT, or related field

0–3 years of experience in Application Support / IT Support / Operations

Basic knowledge of SQL (querying, joins, data validation)

Familiarity with REST APIs and API testing tools: Postman, Swagger (OpenAPI)

Basic understanding of system architecture and integration concepts

Strong analytical and problem-solving skills

Good communication skills (written and verbal)

Ability to work under pressure and meet SLA timelines