Application Support (L1 / L2)

Application Support (L1/L2) role within the IT Operations team at CP Axtra (Makro Pro), based in Bangkok. The position supports production environments across multiple systems, handling L2 support, monitoring, troubleshooting, integration support, testing, and coordination with internal and external teams, working closely with L3 support and development teams.

The role requires 0–3 years of experience in Application Support, IT Support, or Operations, a Bachelor's degree in Computer Science, IT, or a related field, basic SQL knowledge, and familiarity with system architecture and integration concepts. Shift-based work may be required.

Provide first-level support for application-related issues, integration, data, and configuration issues, and service requests

Monitor application performance and system health (alerts, logs, dashboards)

Perform incident triage, analysis, and initial troubleshooting

Escalate complex issues to L3 teams with proper documentation and logs

Investigate issues using SQL queries, logs, and system monitoring tools; maintain documentation and follow incident management/SLA processes

Bachelor's degree in Computer Science, IT, or related field

0–3 years of experience in Application Support / IT Support / Operations

Basic knowledge of SQL (querying, joins, data validation)

Basic understanding of system architecture and integration concepts

Good communication skills in English and Thai; ability to meet SLA timelines; shift-based working setup