L2 Application Support Lead

Kyndryl is hiring an L2 Application Support Lead in Bangkok to oversee application support operations for enterprise customers. The role leads a team of L1/L2 engineers, serves as the primary escalation point for major incidents, and drives incident, problem, and change management in line with ITIL and SLAs. The lead also oversees root cause analysis, collaborates with development, infrastructure, and business teams, and contributes to modernization, automation, cloud, and DevSecOps initiatives. Candidates need a bachelor's degree in a relevant field, 5+ years of application or production support experience in an enterprise setting, team leadership experience, hands-on skills across Linux/Unix, Windows, SQL, APIs and integrations, and strong ITIL, stakeholder management, and communication skills. Preferred experience includes managed services or mission-critical application support, cloud platforms, monitoring tools, scripting/automation, DevOps/DevSecOps, and relevant certifications.

Lead and mentor a team of L1/L2 Application Support Engineers, providing technical guidance, coaching, and performance oversight.

Act as the primary escalation point for major incidents, ensuring timely resolution of complex application issues and minimizing business impact.

Drive incident, problem, and change management processes in accordance with ITIL best practices and agreed SLAs.

Perform and oversee root cause analysis, ensuring corrective and preventive actions are implemented effectively.

Collaborate with development, infrastructure, database, and business teams to resolve cross-functional technical issues, monitor performance, and lead continuous improvement, automation, cloud adoption, and DevSecOps initiatives.

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

5+ years of experience in Application Support, Production Support, or Application Management within an enterprise environment.

Proven experience leading, mentoring, or coordinating support teams while managing escalations and workload priorities.

Strong hands-on experience supporting enterprise applications across Linux/Unix, Windows, SQL databases, APIs, and application integrations.

Solid understanding of ITIL processes (Incident, Problem, Change, Service Request Management) and strong stakeholder management and communication skills.