Application Support

The Application Support role sits within the IT Service Management team at Kiatnakin Phatra Bank Public Company Limited, operating in Bangkok under the Digital & Technology division. The position provides Tier-2 support (24x7) for enterprise-level banking application systems, troubleshoots issues, manages incidents from identification through restoration, and coordinates handovers from developers and vendors. It also drives root cause analysis, runs blameless postmortems, and pursues continuous service improvement.

Candidates need a Bachelor's degree or higher in an IT field and 3-5 years of relevant IT experience, including incident management in an IT managed service environment. Required skills include SQL, ITIL/ITSM knowledge, problem-solving, analytical thinking, and good communication. Financial or banking knowledge and experience in application development or maintenance are considered useful.

Provide technical support for enterprise-level application systems.

Respond to general questions and trouble tickets in a timely manner.

Research, diagnose, troubleshoot, and identify potential solutions to resolve issues.

Manage major incidents from identification to service restoration and closure, including Tier-2 24x7 support and handover tasks (TTO).

Drive root cause analysis, produce RCA documentation within SLA, run blameless postmortems, and track problem records.

Bachelor's degree or higher in an IT related field.

3-5 years of relevant professional IT experience.

Background in Incident Management in an IT managed service environment.

Good analytical and problem-solving skills; ability to work independently and in a team.

SQL command query skill and ITIL or ITSM knowledge.