Junior Application Support Engineer

The Junior Application Support Engineer provides day-to-day and night-shift application support for the KKPS and KKPAM Back Office systems at Kiatnakin Phatra Securities. Operating in a dual-shift model, the role ensures application availability, monitors health status, executes batch processing, and responds to user inquiries via the central hotline and ITSM system. The position collaborates with Helpdesk, Software Development, SRE, and Server teams for incident resolution.

Candidates need a Bachelor's degree in Computer Science, Computer Engineering, IT, or a related field, with 1-3 years of experience in Application Support, IT Helpdesk, or Operations. Familiarity with ITSM tools, basic SQL, Windows/Linux servers, file transfer protocols, and scripting is expected. Rotating shifts including nights are required.

Act as SPOC for back-office users, handling tickets via ITSM and calls through the central App Support Hotline (Ext. 7777)

Perform Day Shift (06:00-20:00) Onshore Support for CIS, ESS, SBL, MFET, and GIS applications

Perform Day Shift (06:00-20:00) Offshore Support for GIS, SAXO, and KKPAM-related systems

Execute Night Shift (18:00-06:00) Batch Specialist duties, monitoring and executing Batch Processing, Front IFIS, and Back Office cycles

Monitor application health, alert dashboards, and server resources; perform initial troubleshooting and standard remediation per SOPs

Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related field

1-3 years of experience in Application Support, IT Helpdesk, Technical Support, or Operations

Ability to work rotating shifts including Day, Offshore, and Night Shifts (18:00-06:00)

Familiarity with ITSM ticketing tools (preferably ManageEngine or Jira Service Desk)

Basic SQL skills (MS-SQL, PostgreSQL, or Oracle) and basic knowledge of Windows Server, Active Directory, Linux CentOS/RedHat, and VMware