Support Associate – Korean & English speaker (Bangkok)

Agoda is hiring a Support Associate based in Bangkok, Thailand, to provide customer support in Korean and English for its Customer Service Team (CST). The role involves handling a high volume of guest and partner inquiries via phone, email, and chat, taking end-to-end ownership of booking issues such as changes, cancellations, and payments, and working toward individual and team KPIs. The position operates on a 24/7 rotating shift schedule, including nights, weekends, and public holidays, under a hybrid work model that is primarily work-from-home with periodic on-site collaboration.

Candidates must hold a bachelor's degree and have at least one year of full-time work experience. Native-level Korean and business-level English are required, along with strong customer focus, problem-solving skills, and the ability to remain calm and accurate under pressure. Prior customer support, contact center, travel, e-commerce, hospitality, or BPO experience is considered a plus.

Deliver outstanding service to guests and partners via phone, email, and chat

Handle a high volume of inquiries and deliver accurate, timely resolutions

Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)

Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction)

Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation

A bachelor's degree is required

1 year of full-time work experience is required (Cannot consider internship experience)

Native level of Korean skills, and Business level of English

Ability to stay calm, accurate, and professional under pressure

Good problem-solving skills, using guidelines and data to make decisions effectively

Application Review – 1st Interview with HR – Job aptitude test – 2nd interview with Hiring Manager – Review the documents for visa – Final decision & Offer