Operation and Technical Support Intern

This internship supports customer contact operations across multiple channels, including phone, LINE OA, email, and Facebook. Responsibilities include screening and routing customer requests, monitoring operational and technical services, and coordinating with technicians and other teams. The role also involves maintaining case logs, preparing operational reports, and supporting operational planning through workload tracking and data analysis. Candidates must be undergraduate students in their 2nd, 3rd, or 4th year with a minimum GPA of 2.75. The position requires onsite presence at the Banpu Head Office in Bangkok and basic proficiency in Thai and English, along with Microsoft Excel and PowerPoint skills.

Support customer contact operations across multiple communication channels, including phone, LINE OA, email, Facebook, and other platforms.

Assist in screening, classifying, and routing customer requests, including sales inquiries, technical issues, payment and transaction inquiries, and general service requests, to the appropriate teams.

Support the monitoring of operational and technical services across the company’s products, including site status, system alarms, customer issues, and required follow-up actions.

Coordinate with technicians, engineers, vendors, Sales, Finance, and other relevant teams on task assignments, progress follow-up, and case resolution.

Maintain case logs, ticket status, and customer follow-up records, and assist in preparing daily and weekly operational reports.

Currently pursuing a university degree in Business Administration, Engineering, Operations Management, Communication, Information Technology, or other related fields.

Demonstrate an interest in customer service, technical services, operations planning, and the energy or technology business.

Possess good communication skills in Thai and basic proficiency in English.

Able to coordinate effectively with different teams and follow up on assigned tasks through completion.

Possess basic proficiency in Microsoft Excel and PowerPoint, with the ability to prepare reports and presentations.

Online application, resume and academic transcript upload, self-introduction video, and onsite interview.