You will leverage workforce management tools to forecast contact volume and optimize staff scheduling across various campaigns and channels. Your role involves developing short-term and long-term capacity plans to ensure optimal interval-level shift coverage and meet strict service level agreements. You will work closely with the Customer Service team to align planning with broader operational goals and proactively adjust workforce plans based on dynamic volume shifts. You will monitor real-time contact queues and agent activities to ensure strict adherence to schedules and target metrics. The position requires managing contact volume, daily attendance, and break schedules, taking immediate corrective actions during volume surges or queue imbalances. You will maintain and update rosters in line with business demands, campaign spikes, and agent availability.

This role focuses on driving business growth through rigorous data analysis and strategic insights. You will analyze market trends and operational data to identify key opportunities and risks, while developing analytical models that support high-level strategic planning. The position requires close collaboration with various business units to deliver data-driven solutions that optimize performance. You will be responsible for designing and maintaining interactive dashboards and automated reports to monitor critical business KPIs. This includes ensuring timely and accurate reporting of online business performance and continuously enhancing data visibility. Acting as a trusted business partner, you will support forecasting, performance reviews, and executive presentations to guide strategic decision-making.

The Business Intelligence (BI) department plays a crucial role in transforming raw data into actionable insights that drive strategic business decisions. The team engages in strategic collaboration and consulting, working closely with stakeholders to define complex problems and provide data-driven recommendations. By leveraging tools such as SQL, Python, and Excel, the team delivers clear, business-focused reports that support operational and process optimization. This role involves developing, maintaining, and automating dashboards and visualizations to facilitate high-impact business changes. The analyst will serve as a consultant to cross-functional teams, identifying business challenges and enhancing analytical capabilities. The position requires a strong focus on data integrity and operational efficiency, ensuring the organization operates with data-informed precision.

This role focuses on optimizing distributor operations and driving efficiency within the supply chain. You will collaborate closely with Area Sales Managers, distributors, and Retail Trade Management teams to implement standardized operational processes. The position involves leading health check initiatives to ensure distributors meet operational benchmarks and profitability targets. You will also be responsible for managing back-end master data and supporting the monthly deployment of sales targets across the Southeast Asia and Africa & Middle East regions. You will play a key role in enhancing distributor efficiency by analyzing delivery processes and implementing cashless payment systems. The role requires leading projects that improve truck utilization and dynamic routing to reduce costs. Additionally, you will support the onboarding of new distributors to ensure a smooth transition and rapid market entry. Your work will directly contribute to the company's mission of operational excellence and sustainable growth.

Join KBTG, the technology arm of KBank, to drive data-driven HR initiatives that enhance workforce planning and talent development. You will be responsible for maintaining and validating employee data, analyzing HR metrics to generate actionable business insights, and supporting compensation & benefits processes. This role involves translating business requirements into technical specifications, monitoring data quality, and supporting HR system enhancements and user training. You will work closely with internal teams to resolve data issues and identify opportunities to optimize HR processes and data management strategies. As an HR Specialist focusing on C&B and Data Analytics, you will play a key role in supporting salary reviews, benchmarking, and reporting. You will also contribute to the successful rollout of HR systems and ensure smooth user adoption through training and UAT support. This hybrid position offers the opportunity to work on impactful projects within a world-class fintech environment.

This role focuses on transforming customer and market data into actionable business insights to support strategic planning and decision-making. You will develop and maintain accurate databases, conduct in-depth market analysis, and prepare sales forecasts to drive business performance. The position requires translating complex data into clear recommendations and executive presentations for stakeholders. You will be responsible for monitoring sales performance and competitor movements to provide timely business outlooks. The role involves using analytical tools to identify market trends and customer opportunities, then converting these insights into effective marketing plans. You will collaborate with cross-functional teams to ensure data-driven strategies align with commercial objectives.

Join KBTG, the technology arm of KBank, to drive data-driven HR initiatives that empower workforce planning and talent development. You will be responsible for maintaining and validating critical employee data, including skills, HR records, and compensation information. The role involves analyzing HR metrics to generate actionable business insights through reports and dashboards, while also supporting the end-to-end compensation and benefits lifecycle. Additionally, you will collaborate with internal teams to ensure data quality and support system enhancements, user training, and system rollouts. This position requires a strong blend of HR expertise and technical proficiency. You will translate complex business requirements into clear technical specifications for HR systems and actively participate in User Acceptance Testing (UAT). The role demands a proactive approach to identifying process improvements and managing stakeholder relationships across the organization.

This role sits within the GrabFood Growth and Strategy team, serving as the engine for platform expansion and business efficiency. You will lead day-to-day coordination with cross-functional teams, including Product, Marketing, Operations, Drivers, and Merchants, to drive demand growth initiatives. The position requires a strong blend of advanced analytics, problem-solving, and project management to translate complex data into actionable business insights. You will manage budgets, design promotional strategies, and oversee the end-to-end implementation of key projects to ensure competitive positioning and achieve P&L targets. Your day-to-day responsibilities will involve crafting growth and go-to-market strategies, tracking business performance, and conducting deep-dive analyses on churn, customer segmentation, and conversion funnels. You will scope advanced statistical analyses and predictive demand modeling while building compelling presentations to influence senior stakeholders. This role demands a start-up attitude, resilience, and a result-oriented mindset to navigate complex challenges and drive sustainable growth for the superapp.

This role serves as a strategic engine for GrabFood, bridging the gap between data analysis and business execution. You will lead cross-functional initiatives to drive platform growth, focusing on user segmentation and demand generation. The position requires a blend of advanced analytics and project management to optimize promotional strategies and manage budgets effectively. You will work closely with diverse teams to implement data-driven solutions that maximize business efficiency and achieve P&L targets. Your day-to-day work involves crafting growth strategies, forecasting budget spend, and conducting deep-dive analyses on customer behavior and market trends. You will design and manage promotional structures while tracking performance metrics to identify opportunities for improvement. The role demands a proactive approach to problem-solving and the ability to influence senior stakeholders through compelling presentations and clear insights.

This role sits within the GrabFood Growth and Strategy team, serving as the engine for platform expansion and efficiency. You will lead day-to-day coordination across Product, Marketing, Operations, and Merchant teams to drive demand growth initiatives. The position requires a blend of advanced analytics, problem-solving, and project management to translate complex data into actionable business insights. You will manage budgets, design promotional structures, and forecast performance to ensure the team meets its P&L targets while maintaining a competitive market position. Your day-to-day work involves tracking business performance through churn analysis and customer segmentation. You will scope advanced statistical analyses and predictive demand modeling in collaboration with cross-functional partners. Additionally, you will build presentations to influence senior stakeholders and manage multiple projects from end to end, ensuring that strategic initiatives are implemented effectively and sustainably.