Agoda's Platform team seeks developers for mission-critical systems serving millions of users. The role involves designing, developing, and maintaining platforms and data pipelines. Responsibilities include thinking and owning the full product lifecycle, boosting system performance, writing high-quality code, mentoring others, and fostering cross-functional collaboration. The position requires exceptional problem-solving skills and a strategic mindset to adapt to changes and anticipate future needs.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get to Know our Team:**
Join a team of talented engineers who are passionate about front-end development. Our team is dedicated to building cutting-edge web applications using Typescript, React, and Redux.
**The Opportunity:**
As a Front-End Engineering Manager at Agoda, you will lead a team of talented engineers building scalable, high-performance web applications that power user experiences at global scale. You will work closely with product managers, designers, data scientists, and cross-functional engineering teams to develop user-facing applications and platforms that integrate AI capabilities into Agoda’s products at global scale..
**In this Role, you’ll get to:**
* Lead a team of engineers building scalable, reliable, and user-friendly web applications and product experiences.
* Drive the development of front-end and full-stack solutions across core product areas, including selected AI-enabled features and workflows.
* Collaborate with product, design, data, and engineering teams to deliver intuitive and impactful customer or internal user experiences.
* Shape architecture across areas such as state management, SSR, micro-frontends, and API integration.
* Ensure new features, including AI-assisted capabilities where relevant, are performant, maintainable, observable, and production-ready.
* Guide the team in designing interfaces and workflows that surface recommendations, automation, or intelligent product enhancements in a usable and reliable way.
* Improve application quality through engineering best practices including code reviews, testing, experimentation, and continuous delivery.
* Support integration with backend services through REST, GraphQL, WebSockets, and other service interfaces.
* Drive technical decisions around performance, reliability, monitoring, and maintainability in production.
* Mentor engineers and grow team capability in both modern web engineering and evolving product development practices.
**What you’ll Need to Succeed:**
* Bring strong experience leading teams building large-scale web applications with React, Angular, or Vue.
* Demonstrate solid hands-on expertise in JavaScript / TypeScript and front-end development.
* Apply strong knowledge of web performance optimization, scalability, and frontend best practices.
* Show experience integrating frontend applications with backend services through REST, GraphQL, or WebSockets.
* Drive strong technical and people leadership, with proven mentoring and coaching ability.
* Collaborate effectively with product, design, and engineering stakeholders.
* Contribute to architectural decisions across SSR, micro-frontends, and state management.
* Operate with a strong understanding of CI/CD, automated testing, and deployment for web applications.
* Communicate clearly and thrive in a fast-paced, collaborative environment.
**It’s Great if you have:**
* Bring exposure to full-stack development and backend technologies such as C#, Kotlin, or Scala.
* Demonstrate familiarity with Agile development methodologies.
* Show experience with mobile web, cross-platform frameworks, or cloud platforms.
* Apply experience with analytics, A/B testing, and SEO for large-scale web products.
* Demonstrate experience building customer-facing products in high-traffic or global-scale environments.
**Equal Opportunity Employer**
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
**Disclaimer**
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
This full-time management position leads Securities Services Operations teams delivering custody, fund administration, and transfer agency activities in Indonesia, ensuring client and regulatory obligations are met. The role covers business-as-usual operations, risk and controls, regulatory and audit matters, client onboarding, process optimization, technology automation, transformation initiatives, and coordination with country operations and technology leaders.
The successful candidate will have more than 10 years of experience in custody and/or fund accounting, including direct experience managing large teams. The posting also requires sound knowledge of securities-services regulation, strong operational and communication skills, effective project management and negotiation, and experience managing concurrent activities in a high-risk environment. A university degree or equivalent experience is required.
The Principal Quality Engineer - ADL Workbench leads test automation development and delivery for a scalable, cloud-native agentic platform on AWS. The role designs and implements UI, API, performance, functional, integration, and security testing frameworks; embeds quality gates in CI/CD; and drives cloud-native, microservices, domain-driven, and event-driven verification. It also involves observability, technical leadership, mentoring, and collaboration with product, architecture, DevOps, and cybersecurity teams.
Candidates need a bachelor’s or master’s degree in Computer Science, Engineering, or a related field, 8+ years of software engineering experience, and 3+ years in a lead or principal role. Requirements include hands-on AWS and test automation experience, AI-assisted development tools, modern programming languages, CI/CD, DevOps, agile methods, microservices, Docker, and Kubernetes. Excellent problem-solving, communication, and leadership skills are required.
Agoda is hiring a Backend Engineer Manager to lead one or more engineering teams within its Back End Engineering department in Bangkok, with relocation support and visa sponsorship provided. The role combines hands-on technical work—writing and reviewing code, coaching engineers, and shaping system architecture—with people leadership, including developing engineers and hiring A-players. Systems are built using Scala, Go, Kafka, and Aerospike, supporting inventory, pricing, payments, and booking flows with dozens of releases per day.
The role requires strong proficiency in at least one of Java, Scala, or C#, experience designing complex scalable distributed systems, prior management of engineering teams with 5+ direct reports, and a background in agile, CI/CD-driven environments. Candidates should be comfortable making data-driven decisions, setting KPIs, and owning systems operationally.
CP Axtra is hiring a Senior Software Engineer I (Finance) to join the Finance Transformation team in IT. The role designs, develops, tests, and deploys high-quality software supporting finance processes and internal business services across Makro and Lotus's, including integrations with Oracle Fusion (ERP/EPM).
Key duties include building scalable applications with Java, Python, or C#, contributing to architecture and technical debt reduction, resolving production issues with root cause analysis, and working in an agile team with product owners, analysts, QA engineers, and Finance stakeholders. Requirements include a relevant bachelor's degree, at least 6 years of software development experience, strong backend skills, database and cloud familiarity, and CI/CD proficiency.
The Director of Software Engineering & Technology at Makro Pro will oversee multiple product squads and drive strategic initiatives within the technology department. The role involves leading and mentoring a team of tech leads and engineers to ensure the successful delivery of web and mobile applications. The candidate will shape engineering practices by establishing guilds and fostering collaboration, while providing a holistic view of overall architecture to ensure scalability, performance, and security.
This role serves as Agoda's subject-matter expert on complex accounting matters, focusing on U.S. GAAP, SEC reporting, and technical accounting policy. The Senior Manager leads the assessment of accounting implications for new products, contracts, and business models, preparing technical accounting memoranda and policy guidance. The position requires cross-functional collaboration with Finance, Legal, Tax, and other teams to translate technical conclusions into practical processes and controls. The role emphasizes strengthening accounting policies, internal controls, SOX compliance, and financial reporting quality.
The Manager Data & Analytics is part of the Finance Systems & Innovation team, reporting to the Senior Manager. The role involves delivering key data and analytics initiatives for Finance stakeholders and contributing to data governance projects. The position requires working closely with users and subject matter experts to design high-quality data solutions and owning initiatives end-to-end. The candidate will act as a consultant for the business to set up efficient data flows, reporting, and analysis processes. The role is based in Bangkok, with relocation provided for expat candidates.
The successful candidate will work with a diverse set of stakeholders in Finance and other parts of the organization. They will consult stakeholders to propose suitable data solutions, build end-to-end solutions including data workflows and dashboards, and become familiar with the financial data ecosystem. The role aims to help the Finance Analytics team drive value for the department and the company as a whole.
The Senior Associate WFM Manager is a people leader in role, responsible for leading a WFM team, enabling them to be successful and delivering against the prescribed KPIs.
The Manager enables their team and team members by providing coaching and feedback, building strong professional relationships, maintaining a regular flow of communication, and providing direction, support, and development.
The Manager also contributes to the overall WFM performance and culture, collaborating with peers and broader colleagues to ensure WFM delivers to the company and CEG objectives.
The Senior Associate WFM Manager is expected to be an SME in Workforce Management, having a good knowledge of WFM concepts, to support the team with challenges and capability and to adequately represent WFM, to senior stakeholders.
**ACTIVITIES PERFORMED ON THE JOB:**
* **Coaching and giving feedback:**
* Coaching and providing feedback within WFM (usually one-on-one) constructively and creatively, to enable colleagues to perform at their best.
* Review performance of individuals and team using performance reports/dashboards, observations, buddying, and reviewing system audit reports.
* Manage all underperformance, using the Performance Improvement Plan (PIP) process where appropriate.
* **People leadership:**
* Build healthy and professional relationships with team members.
* Establish and nurture a culture of performance excellence, open feedback, collaboration, recognition, and quality delivery of outcomes.
* Organize team building activities that will engage people in teamwork and create a positive work environment.
* Ensure the team is well supported to perform their day-to-day activities, including:
* ensuring appropriate real-time support is available, taking and managing escalated issues.
* Providing approvals as part of the business process (e.g. absorption).
* Ensure team schedule is maintained to a high standard to provide stakeholder support and manage team requests and unplanned absence, in line with process.
* Provide clarity on performance vs targets, and any other team or group objectives.
* Use reward and recognition as part of motivating the team.
* Conduct team meetings: sharing important information, updates, performance progress, and broader company updates.
* Ensure your team is connected to the company’s WFM objectives and strategy.
* Be an example to the team through behavior, living up to the Agoda values and behavior standards expected of people leaders.
* Collaborate with other departments, working together to enable overall success (e.g. WFM teams, CEG Operations Teams, CEG Teach Team).
* **Reporting & data analysis:**
* Work with data from various sources to analyze and observe performance of CEG SLAs and gain insights as a basis for feedback and change suggestions.
* Prepare and present team performance data, challenges, issues, ideas, and opportunities.
* **Collaboration:**
* Collaborate with local WFM team:
* On team performance: providing updates about the team, traffic, projects, concerns, challenges, and opportunities.
* Participate actively in leadership meetings: share what works well for you, provide feedback and input on decisions or updates, and be open and constructive about what is not working well and how the group can improve.
* Stay up to date with products, news, goals, decisions, projects.
* Collaborate with other teams:
* CEG Operations Leadership and Management.
* CEG GSV.
* **Personal Management:**
* Remain up to date with important company/team/department updates, requirements.
* Act in the best interests of the organization: ensuring that we operate with absolute integrity and compliance with all legal obligations or compliance requirements.
* Be an active and constructive Agoda team member: Always being respectful to others and seeking to be better together.
* Aim to understand, then meet and exceed the expectations agreed with your manager.
**EXPECTATIONS – BEHAVIORS AND VALUES**
**Behavior****Definition**
**_Continuous improvement_**Regularly identify improvement opportunities, quantify them, and follow through to measurable/demonstratable outcomes. Embraces both successes and failures to learn and maximize the benefits.
Embraces and drives change, is open and supportive of improvement opportunities identified by others.
**_Deliver better together_**Collaborates and engages with colleagues and broader Agoda teams to share ideas and learn and work together toward shared ambitions.
Is respectful to colleagues, open to different perspectives /viewpoints, and positively contributes to discussions.
**_Enable others` success_**Is committed to building and nurturing a culture of frequent feedback, coaching and career development.
Provides clarity on accountability, goals, and progress.
Regularly takes the opportunity to connect and align teams and team members to the Agoda/CEG strategy, making these relevant and digestible.
**COMPETENCIES REQUIRED**
**Analytical Ability & Problem Solving**Can visualise, articulate, conceptualise, or solve both complex and uncomplicated problems using the data available.
**Decision making ability**Set a course of action purposely chosen from different alternatives to achieve company objectives.
**Effective communication**(Verbal and written)Delivers, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions Excel/Power Point Skills
**Flexibility and Agility**Can adjust behavior to new information and changing circumstances. Be open to new ways of doing things and always experiment with new methods. Works effectively in a dynamic environment.
**KPI management**Create and execute a KPI plan designed to help achieve and evaluate success in reaching the company’s goals.
**Listening and influencing**Practice attentive and active listening. Can influence strategies that persuade key stakeholders to take action that will promote shared interests and business goals.
**Process Improvement**Organise, evaluate, plan, and implement improvements in our internal and external processes and practices. Actively work on creating better processes once changes take place.
**Reporting**Be able to confidently give a written account of business metrics, projects, and team performance based on data, observations, or investigations.
**Result driven**Driving high standards to accomplish challenging goals. Works hard to achieve them.
**Time / workload management & prioritization**Creating a work environment where tasks and responsibilities are accomplished successfully within the time available.
**Coaching**Support and develop team members to achieve a specific personal and professional goal by guiding and training.
**Develop and Manage team**Govern and coordinate the team to perform in their job. Learn the skills, potential, and ambitions of the team members and define long term success.
**Operational Planning & Coordination**Create and execute a detailed plan with the aim to provide a clear vision on how the team, department will contribute to the achievement of the company’s strategic goals
**People training**Identify training needs, create, and develop training to help team members with specific knowledge or skills to improve performance in their current roles.
**Presentation**Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
**Team level KPI management**Create and execute a team KPI plan designed to help achieve and evaluate success in reaching the company goals.
**Qualifications, Experience and Trainings required:**
**Qualifications**High level written & verbal language/communication skills. Intermediate or above computer literacy (MS Excel particularly), high level problem solving / analytical reasoning skills. High level stakeholder management skills.
**Experience**6+ years of WFM experience
Experience in coaching and developing, in a technical environment.
Experience in delivering high-level business objectives or initiatives.
**Trainings**OJT, WFM onboarding, RT Onboarding
**Must have:**
* Deep hands-on experience designing and configuring omnichannel routing strategies (email, voice, chat/messaging) using platforms such as Amazon Connect, Genesys Cloud/PureCloud, or equivalent CCaaS/ACD systems.
* Proven ability to build routing logic from the ground up — including skills-based routing, IVR/call flows, queues, priorities, and escalation paths — based on complex, nuanced business requirements.
* Strong understanding of contact center architecture (queues, agent skill profiles, SLAs, overflow/failover logic) and how to translate ambiguous business needs into scalable, technical routing designs.
* Experience integrating routing platforms with CRM/WFM/reporting tools (e.g. Salesforce, Verint, NICE) is a plus.
* Comfortable working directly with engineering/IT teams to implement and troubleshoot routing configurations, and able to independently own technical documentation of routing setups.
We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance available.
