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Planning & Control Tower - Head Office (Contract)

Shopee

This role is part of the Operations team at Shopee, which manages the end-to-end operational process from buyer search to product delivery. The Planning & Control Tower position focuses on analyzing and monitoring operational KPIs across the region. The role involves supporting manpower planning using models and volume forecasts to meet targets, monitoring fulfillment rates, and preparing productivity reports. It also includes coordinating with relevant teams to ensure workforce availability and supporting the planning and control of warehouse resources like pallets and MHE to ensure readiness for campaigns.

Risk and Control Business Senior Specialist

Agoda

This role acts as Agoda's second line of defense for risk management, providing assurance across business, technology, financial, and operational risk. The position involves partnering with various departments to understand business processes and design controls for compliance. It requires acting as the main point of contact for stakeholders and auditors, coordinating risk and control activities, and driving the timely remediation of control deficiencies. The role emphasizes building trust and proactively managing risk without stifling innovation.

Risk & Control, Technology Senior Specialist

Agoda

This role is part of the Risk & Control team within Finance, serving as the second line of defense for risk management. The specialist partners with various departments to design technology controls that ensure compliance and sound risk management. Key duties include maintaining the Enterprise Risk Management framework, ensuring SOX compliance, conducting ITGC/ITAC testing, and acting as a subject matter expert on technology risk. The position involves analyzing and designing controls, supporting remediation efforts, and coordinating assurance activities with internal and external stakeholders.

Risk & Control, Technology Senior Specialist (Bangkok Based, Relocation Provided)

Agoda

Agoda is seeking a Risk & Control, Technology Senior Specialist to support its Enterprise Risk Management framework, mature the internal control environment, maintain SOX compliance, and drive remediation of control deficiencies. The role assesses and designs technology and business-process controls, performs ITGC/ITAC testing, creates control documentation, and prepares risk reporting for internal and external stakeholders. The successful candidate will have at least six years of IT audit experience and a bachelor’s degree in a relevant field. The role requires knowledge of SOX, NIST, CMMC, SOC, ITIL, COBIT, PCI, and COSO, strong communication and collaboration skills, sound risk judgment, and openness to adopting new tools such as AI.

Planning & Control Tower - Samut Prakan

Shopee

Shopee is hiring a Planning & Control Tower role within its Operations team in Bangkok, based in Samut Prakan. The position involves planning and overseeing projects end-to-end, ensuring on-time, on-scope, and on-budget delivery, while planning manpower, pallets, equipment, and warehouse consumables. The role monitors operational KPIs such as volume accuracy and fulfillment rate, develops engagement plans with the Subcontractor Management team, and coordinates cross-functionally with Operations, Subcontractor Management, and FP&A teams from planning through billing. The role is based in Samut Prakan with frequent travel to Ayutthaya. Candidates need a bachelor's degree, proficiency in Excel or Google Sheets, strong problem-solving and numerical skills, and good communication and negotiation abilities. A background in e-commerce operations is considered a plus.

Warehouse Planning and Control Tower Lead (SPX )

Shopee

This role involves leading initiatives in resource management and overseeing resource allocation for Business As Usual operations and specific campaigns. The position requires generating reports to evaluate actual staffing levels and analyzing productivity metrics. The candidate must collaborate to assess and adjust manpower requirements based on operational needs and monitor expenses to ensure alignment with budgeted figures.

Express Performance Control (SPX) - Operations

Shopee

This role focuses on managing Fleet and Hub Operations performance. The position involves developing strategies to drive synergy across different hubs and continuously improving key performance indicators (KPIs) regarding staff productivity, quality, service level, and stakeholder satisfaction. The candidate will collaborate with the Operational Excellence Team on Quality Assurance and SOP development, assist in cross-functional project planning, and work with management to set long-term strategies and operational goals.

Performance Control Tower (SPX) (Samut Prakarn)

Shopee

This role is part of the Operations team at Shopee, which manages the end-to-end operational process from product listing to buyer delivery. The team monitors operational KPIs across the region and performs root cause analysis when performance fluctuates. The position involves cross-functional collaboration with the Recovery Team for loss disputes and follows up on internal SOC RC and TP lost issues. It also includes analyzing lost, stuck, and high-value targets, conducting trend analysis, and coordinating with engineers and logistics managers to update product features and sort codes.

Performance Control Tower (Contract) (SPX Express) - Operations - Bangkok

Shopee

This contract role supports the analysis of daily operational data to track Sorting Center throughput and balance Speed, Cost, and Quality. Responsibilities include cleaning raw data, consolidating performance metrics into reports, maintaining dashboards, analyzing data to identify bottlenecks, and tracking SLA metrics. The role also involves providing data insights for operational solutions and supporting project follow-ups. Candidates should have a background in analysis, strong spreadsheet skills, and the ability to work under pressure.