As a Contract Management Coordinator at Agoda, you’ll play a key role in supporting our contract operations across the business. You’ll work closely with teams like procurement, supply, and finance to help manage the full contract lifecycle, from creation and review to compliance and renewal. Our contracts are organized and tracked through a centralized contract management system, which helps us maintain high standards of governance and control. In this role, you’ll have the opportunity to make a real impact by helping to streamline and centralize contract processes, especially on the procurement side where there’s room for improvement. You’ll be responsible for identifying and organizing contracts that may currently sit outside our main system, ensuring everything is coordinated, traceable, and compliant. We’re looking for someone who is detail-oriented, enjoys working with systems, and can connect the dots across different teams to keep our contract management running smoothly. *This is a 10-months contract, with possibility of contract renewal.* **In This Role, You’ll Get To** * **Operational ownership and improvement** * Be the go-to person for all global contract operational questions or issues. * Support the Legal Operations Team in creating, maintaining, and looking for ways to improve our contracting processes. * **End‑to‑end contract lifecycle** * Intake and CMS record creation (accurate metadata, correct routing), route approvals per delegated authority and coordinate signature, activate executed agreements and maintain the repository, manage signature requests end to end, and monitor expirations/renewals to ensure timely renewals. * **Migration and data quality** * Execute migration batches from external repositories and the electronic signature solution into the CMS: prepare manifests, perform uploads, reconcile counts, and resolve exceptions within SLAs. * Perform contract data QC using a data quality tool: verify payment terms and spend; attach execution evidence (completion certificate or equivalent). * Ensure supplier linkage and resolve exceptions in collaboration with internal stakeholders. * **Controls and reporting** * Operate daily controls (completeness/accuracy); maintain saved searches/dashboards. * Surface issues and drive corrective actions with stakeholders; document outcomes for auditability **What You’ll Need to Succeed** * Bachelor’s degree or equivalent * 2-3 years of work experience in related fields * Hands-on CLM experience (admin or power user) and e‑signature platform proficiency * Advanced Excel for Operations (pivot, XLOOKUP, data cleanup; Power Query a plus) * Working knowledge of S2P/P2P and supplier master fundamentals; able to coordinate with Procurement/AP * Strong quality/control mindset (maker–checker, reconciliation, audit trail); able to operate to SLAs * Excellent written and verbal communication; strong cross-functional stakeholder management * High attention to detail; strong organization/multitasking; analytical problem‑solving * Tech‑savvy, fast learner, curious, comfortable in a fast‑paced environment * Intellectual curiosity, open-minded attitude, and a willingness to learn * Experience with international companies is a plus.
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As a Support Associate in Bangkok, supporting Vietnamese and English queries, you will: * Build strong problem-solving and communication skills that open doors to many future roles * Support customers and partners from multiple countries and cultures, gaining truly global experience * Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly In This Role, You Will * Deliver outstanding service to guests and partners via phone, email, and chat * Handle a high volume of inquiries and deliver accurate, timely resolutions * Take end-to-end ownership of booking issues (e.g., changes, cancellations, payments, and other customer queries) * Work towards achieving individual and team KPIs (e.g., quality, productivity, customer satisfaction, etc.) * Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time * Apply Agoda policies and procedures in a fair and consistent way * Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases * Safeguard customer data and maintain strict confidentiality at all times * Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation * You may be required to work on public holidays * Enjoy Agoda’s Hybrid work model, i.e., primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks Core Skills and Competencies * Strong customer focus and a genuine desire to help others * Excellent spoken and written Vietnamese and English skills * Ability to stay calm, accurate, and professional under pressure * Good problem-solving skills, using guidelines and data to make decisions effectively * Flexibility to adapt to new tools, processes, and feedback * Ability to manage time and priorities in a fast-paced, high-volume environment * Reliability, integrity, and a positive, collaborative attitude Nice to Have * Prior working experience in customer support, contact center, or service roles * Experience in travel, e-commerce, hospitality, or BPO is a plus * Experience working with international customers or partners * Familiarity with contact center, CRM, or ticketing systems * Additional language skills beyond the core required languages for the role if any What you’ll Need to Succeed: * MUST have good command of spoken and written ENGLISH language and be a Native Vietnamese * English proficiency result e.g. at least 650 TOIEC or 6.0 IELTS test * Immaculate telephone manners and communication skills * Excellent listening skills, critical-thinker with attention to detail * Minimum typing speed of 35 words per minute * Willing to work on rotating shifts including weekends and public holidays * Ability to work in both a team environment and autonomously * Demonstrate high degree of integrity and confidentiality * Bachelor or equivalent degree and at least 2 years of working experience in the related field would be required for the work permit and visa Why Agoda * Competitive compensation with performance-based incentives * Annual discretionary performance bonus * Health insurance and other locally competitive benefits * Agoda travel discounts and special rates on accommodation and related products * Work from anywhere for up to 30 days per year * Structured training, coaching, and clear performance metrics * Opportunities to grow your career within the Customer Experience Group or across Agoda * An inclusive, international work environment where your ideas and feedback are valued This opportunity is open to both local and international candidates. Full visa sponsorship and relocation assistance will be provided.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get To Know Our Team:** Agoda Media Solutions partners with tourism boards and destination marketing organizations to help them reach Agoda’s high-intent, first-party audience through marketing campaigns across Agoda’s owned platforms and selected offsite channels. As our China business continues to grow, we are looking for a **Campaign Operations****Specialist, China DMO**to support the end-to-end delivery of tourism board campaigns. **The Opportunity:** * This role will coordinate campaign administration and execution across the full campaign lifecycle from proposal and procurement support through campaign setup, launch, monitoring, reporting and post-campaign review. * You will work closely with the China Supply team, RTA/DMO, tourism board partners and internal stakeholders across Operations, Legal, Finance, Tax, Brand, Translation and other relevant functions. **What You’ll Do:** * Coordinate the operational handover from the China Supply or Business Development team to the RTA/DMO campaign team. * Support proposal localization, bidding, procurement documentation, vendor registration and related administrative processes. * Coordinate contract preparation, approvals, signatures and follow-up with internal and external stakeholders. * Manage the collection, translation, review and approval of campaign assets from tourism board partners. * Coordinate campaign setup across Agoda Media Solutions products, including onsite placements, destination content, coupons and other relevant activations. * Support campaign launches and monitor delivery, pacing and operational issues throughout the campaign period. * Coordinate with internal teams to resolve campaign, creative, inventory, coupon or reporting issues. * Support the preparation and validation of campaign performance reports in English and Chinese. * Coordinate campaign review meetings and capture recommendations for renewal or future campaign improvements. * Develop and maintain campaign trackers, checklists and processes to improve operational efficiency and scalability. **Required Qualifications:** * Bachelor’s degree in Marketing, Business, Communications, Tourism, Project Management or a related field. * Excellent written and verbal communication skills in**Mandarin Chinese and English**. * At least**2 years of experience**in campaign operations, digital marketing, project management, media operations, account management or a related area. * Experience working with tourism boards, government agencies, destination marketing organizations or external agencies is preferred. * Experience with China-based procurement, bidding, contracting or administrative processes is highly desirable. * Strong project-management skills and the ability to manage multiple stakeholders and deadlines. * Strong attention to detail and ability to manage documentation, approvals and campaign assets accurately. * Proactive, organized and comfortable working independently in a fast-paced, international environment. * Good working knowledge of Excel, PowerPoint and project-tracking tools. **Preferred Qualifications:** * Experience in digital advertising, media, travel, hospitality or tourism marketing. * Familiarity with campaign metrics such as impressions, clicks, engagement, conversions and delivery pacing. * Experience coordinating localized creative production and content approvals. * Experience working with cross-functional and regional teams in a matrix organization. #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works. ### **Discover more about working at Agoda** * Agoda Careers[https://careersatagoda.com](https://careersatagoda.com/) * Facebook[https://www.facebook.com/agodacareers/](https://www.facebook.com/agodacareers/) * LinkedIn[https://www.linkedin.com/company/agoda](https://www.linkedin.com/company/agoda) * YouTube[https://www.youtube.com/agodalife](https://www.youtube.com/agodalife) **Equal Opportunity Employer** At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our [privacy policy](https://careersatagoda.com/privacy-statement). **Disclaimer** We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. THIS ROLE IS BASED IN BANGKOK, THAILAND (WITH RELOCATION PROVIDED) Location: Bangkok, Thailand (*Not open for remote work) Get to Know our Team: The Supply Analytics team delivers data-driven insights and decision support to optimize Agoda’s supply ecosystem. We analyze partner and marketplace dynamics, build forecasts and models, run experiments, and create scalable dashboards and data products that power strategic direction and operational execution. We bring value through rigorous analyses and pragmatic, measurable recommendations that help Supply, Product and other teams prioritize work and drive impact. Our work improves inventory quality, partner economics, and the long-term health and growth of Agoda. The Opportunity: As a Senior Analyst, you will report directly to either the Senior Manager or Associate Director within the Supply Department and this will be an individual contributor role. You will be responsible and fully empowered to work with the partners on the ground. You will be supported by a team within the Supply department and work closely with other Team members within Agoda. In this Role, you’ll get to: * Translate internal briefs into analytical projects (to include refining the initial brief and asking the ‘right questions’, working through potential hypotheses and storyboarding the output) * Use and analyze data from multiple large-scale data warehouses and present statistically strong analysis to a wide range of business stakeholders. * Proactively identify opportunities for growth within supply and the wider business. * Drive new analytical initiatives and projects aimed at improving organizational efficiency and shaping Agoda supply. * Identify, support, and lead projects aimed at scaling up the way the Supply organization leverages on data, insights, and intelligence. * Automate manual operational processes and present back on time savings gained through modernization of business operations What you’ll Need to Succeed: * At least 2-5+ years of experience working as an Analyst with experience in analytics/data science/insights/strategy/BI * Advanced working knowledge and hands-on experience in SQL * Strong knowledge and hands-on experience in data visualization tools such as Tableau (preferably) * Expert domain of data analysis and data visualization tools and software such as Excel, Python (or R) * Bachelor’s degree ideally in a business or quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance). * A good understanding of statistical modelling knowledge or any machine learning technique knowledge (such as hypothesis testing, regression, logistic regression, random forest, etc.) * Good stakeholder management experience. Comfortable presenting to senior leadership and C-suite. * Experience in conducting A/B testing experimentation * Strong experience in finding data insights and provide business recommendation to the business * A hacker’s mindset – the ability to build simple but clever and elegant solutions to new problems within significant resource, operational and time constraints through deep understanding of the business, creative problem solving, and a wide range of expertise in data, analytics, automation, programming, and prototyping. * Excellent communicator with superior written, verbal, presentation and interpersonal communication skills. * Data driven in both decision making and performance measurement. * Extreme comfort in ambiguous, fast-paced environment. * Ability to multi-task, prioritize and coordinate resources. It’s Great if you Have: * MBA or Masters in a quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance). * Program management certifications (e.g. PMI, PRINCE2) to compliment your program management experience. * Asian market experience. * Travel industry / e-commerce / tech / consulting experience.
Data Analysis and Interpretation: * Proficiently analyze intricate datasets to identify trends, patterns, and outliers. * Unearth insightful correlations and present findings in a clear, understandable manner. * Translate raw data into actionable insights that drive client business objectives. Client Collaboration: * Engage with clients to understand their unique business needs and challenges. * Translate client requirements into comprehensive project scopes and deliverables. * Foster strong client relationships through effective communication and partnership. Strategic Recommendations: * Leverage your analytical prowess to provide informed recommendations to clients. * Collaborate with cross-functional teams to implement data-driven strategies. * Contribute to client success by helping them make informed, growth-oriented decisions. Data Visualization and Reporting: * Create visually compelling dashboards, reports, and presentations. * Tailor data visualizations to resonate with both technical and non-technical audiences. * Communicate complex insights using accessible and engaging visual aids. Process Enhancement: * Identify operational inefficiencies within client workflows using data-driven insights. * Propose process improvements and streamlined solutions to optimize client operations. * Assist clients in adopting best practices for leveraging data effectively. Requirement Gathering and Documentation: * Conduct thorough requirement elicitation sessions with clients. * Document precise business and technical requirements for successful project execution. * Ensure clear communication and alignment between stakeholders and technical teams.
This temporary role focuses on driving organizational change initiatives within a major retail and real estate corporation. You will support the design and implementation of transformation strategies to improve operational efficiency and adapt to market dynamics. The position involves collaborating with cross-functional teams to analyze current processes and identify areas for improvement. You will assist in developing change management plans to ensure smooth transitions and stakeholder engagement throughout the organization. You will be responsible for gathering and analyzing data to measure the impact of transformation projects. This includes tracking key performance indicators and preparing regular reports for leadership. The role requires a proactive approach to identifying potential risks and developing mitigation strategies. You will also contribute to the documentation of best practices and lessons learned to support continuous improvement efforts.
This role involves managing Oracle-based projects within a large-scale consulting environment. You will oversee project lifecycles, ensuring successful delivery of solutions to clients. The position requires close collaboration with cross-functional teams to align technical and business objectives. You will be responsible for maintaining high standards of quality and client satisfaction throughout the engagement. As a Project Manager, you will act as the primary point of contact for stakeholders, providing regular updates and managing expectations effectively. The role demands strong leadership skills to guide teams through complex challenges and drive project momentum. You will also be involved in resource planning and risk management to mitigate potential issues before they impact the timeline.
This role involves leading and managing SAP project initiatives to ensure successful delivery within scope, time, and budget constraints. You will collaborate with cross-functional teams to define project requirements and develop comprehensive implementation strategies. The position requires a strong focus on stakeholder communication and risk management to drive project success from initiation through to final deployment and post-implementation support. You will be responsible for overseeing the entire project lifecycle, including planning, resource allocation, and progress monitoring. The role demands a proactive approach to identifying potential issues and implementing effective solutions to keep projects on track. You will work closely with clients and internal teams to ensure alignment with business objectives and deliver high-quality SAP solutions that meet organizational needs.
The Mobility team is a core business unit responsible for managing and optimizing transport services across the country. This role focuses on growing Grab's premium and new transport business markets, including services like GrabCar Premium and GrabDriveYourCar. You will lead strategic initiatives and guide special projects from planning through to successful execution. The position requires a strategic thinker with a growth mindset to drive business performance and operational success. You will take high ownership of your workstreams, using critical thinking and data-driven analysis to navigate challenges and optimize performance. The role involves leading both strategy and operations, requiring the ability to work independently in a fast-paced environment. You will collaborate with a team of intelligent professionals to deliver daily best transportation services and create earning opportunities for drivers.
You will lead the PMO for integration initiatives, establishing new processes and governance to manage complex logistics operations. Your role involves tracking performance against milestones and coordinating cross-functional stakeholders to ensure successful execution. You will analyze and design the nationwide SPX network to optimize routing and truck flows, using data to identify bottlenecks and improve end-to-end cost and speed. Additionally, you will assess the impact of new initiatives and campaigns on the network, adjusting designs to ensure scalability and consistency across all nodes. You will prepare data-driven analyses and business cases to support critical investment and integration decisions.