As a Support Associate in Bangkok, supporting Vietnamese and English queries, you will: * Build strong problem-solving and communication skills that open doors to many future roles * Support customers and partners from multiple countries and cultures, gaining truly global experience * Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly In This Role, You Will * Deliver outstanding service to guests and partners via phone, email, and chat * Handle a high volume of inquiries and deliver accurate, timely resolutions * Take end-to-end ownership of booking issues (e.g., changes, cancellations, payments, and other customer queries) * Work towards achieving individual and team KPIs (e.g., quality, productivity, customer satisfaction, etc.) * Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time * Apply Agoda policies and procedures in a fair and consistent way * Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases * Safeguard customer data and maintain strict confidentiality at all times * Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation * You may be required to work on public holidays * Enjoy Agoda’s Hybrid work model, i.e., primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks Core Skills and Competencies * Strong customer focus and a genuine desire to help others * Excellent spoken and written Vietnamese and English skills * Ability to stay calm, accurate, and professional under pressure * Good problem-solving skills, using guidelines and data to make decisions effectively * Flexibility to adapt to new tools, processes, and feedback * Ability to manage time and priorities in a fast-paced, high-volume environment * Reliability, integrity, and a positive, collaborative attitude Nice to Have * Prior working experience in customer support, contact center, or service roles * Experience in travel, e-commerce, hospitality, or BPO is a plus * Experience working with international customers or partners * Familiarity with contact center, CRM, or ticketing systems * Additional language skills beyond the core required languages for the role if any What you’ll Need to Succeed: * MUST have good command of spoken and written ENGLISH language and be a Native Vietnamese * English proficiency result e.g. at least 650 TOIEC or 6.0 IELTS test * Immaculate telephone manners and communication skills * Excellent listening skills, critical-thinker with attention to detail * Minimum typing speed of 35 words per minute * Willing to work on rotating shifts including weekends and public holidays * Ability to work in both a team environment and autonomously * Demonstrate high degree of integrity and confidentiality * Bachelor or equivalent degree and at least 2 years of working experience in the related field would be required for the work permit and visa Why Agoda * Competitive compensation with performance-based incentives * Annual discretionary performance bonus * Health insurance and other locally competitive benefits * Agoda travel discounts and special rates on accommodation and related products * Work from anywhere for up to 30 days per year * Structured training, coaching, and clear performance metrics * Opportunities to grow your career within the Customer Experience Group or across Agoda * An inclusive, international work environment where your ideas and feedback are valued This opportunity is open to both local and international candidates. Full visa sponsorship and relocation assistance will be provided.
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This role focuses on executing marketing strategies within a specific branch location to drive customer engagement and sales performance. You will collaborate with the marketing team to plan and implement promotional activities that align with the company's brand objectives. The position requires a proactive approach to understanding local market trends and customer preferences to optimize branch operations. You will be responsible for coordinating with various departments to ensure the successful delivery of marketing campaigns and events.
This role focuses on supporting brand management and marketing operations within the Jingjai Market category. You will assist in coordinating marketing activities to ensure smooth execution of campaigns and initiatives. The position requires close collaboration with various teams to maintain brand consistency and drive engagement. You will handle operational tasks that contribute to the overall success of marketing strategies and customer satisfaction.
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This role focuses on promoting operational efficiency and ensuring high-quality service standards at True Sphere. You will provide friendly and effective support for various services, including payments, inquiries, and account setup. The position involves managing sales targets alongside the team and delivering basic food and beverage services in a first-class environment. You will be responsible for managing daily operations, including financial management, inventory, and system maintenance. The role requires promoting True Group products and solutions while maintaining a clean and organized workspace. Additionally, you will handle after-sales service by addressing customer complaints and coordinating with other departments to ensure high customer satisfaction.
This role focuses on executing marketing strategies within a specific branch location to drive customer engagement and sales performance. You will collaborate with the marketing team to implement promotional activities and manage local marketing initiatives. The position requires a proactive approach to understanding customer needs and adapting marketing tactics to achieve business objectives. You will be responsible for maintaining brand consistency and ensuring effective communication of marketing messages to the target audience.
This role focuses on providing high-level administrative support to executives within a corporate environment. You will serve as the primary point of contact for internal and external stakeholders, managing complex schedules and coordinating communications to ensure smooth daily operations. The position requires meticulous attention to detail in document management and financial oversight, including tracking operating costs and office supplies. You will also analyze data and prepare reports to assist leadership in decision-making processes. Success in this role depends on your ability to maintain confidentiality, communicate effectively across various departments, and support the organization's strategic goals through efficient administrative practices.
You will optimize the IKEA shopping experience within your area of responsibility to ensure customer satisfaction and drive sales growth. Your role involves leveraging your knowledge of the IKEA product range and life at home to provide relevant solutions that exceed customer expectations. You will actively support the maximization of sales potential, turnover, and profit by ensuring a seamless and easy buying experience for every customer. You are responsible for actively approaching customers who require assistance and identifying their specific needs through effective communication. You will maintain a clean, tidy, and fully stocked sales floor while adhering to IKEA merchandising standards to create a positive shopping environment. Additionally, you will support efficient payment, exchange, and returns processes, as well as the click-and-collect service, to ensure a smooth end-to-end customer journey.
You will be responsible for managing hotel-level relationships within Japan, focusing on growing the coverage and quality of Agoda's supply network. You will work closely with a portfolio of high-growth supply partners to identify revenue opportunities and implement innovative solutions. Your role involves strategic consulting to help partners excel on the Agoda platform, requiring a deep understanding of accommodation needs and market dynamics. You will serve as a direct contributor to Agoda's market leadership by fostering long-term, cross-border partnerships that deliver value to both the company and its customers. This position requires you to engage with partners through various communication channels, including phone, email, and webinars, to drive business growth. You will utilize data and internal dashboards to prioritize tasks and execute focused project sprints. Additionally, you will train partners on Agoda's technologies and tools while monitoring results and tracking progress in internal systems. The role demands a proactive approach to responding to partner requests and maintaining high standards of service in a competitive industry.
This role focuses on managing hotel-level relationships within Japan to grow the coverage and quality of Agoda's supply network. You will work with a portfolio of high-growth supply partners, serving as a strategic consultant who offers advice on how to excel on the commercial platform. The position requires close collaboration with partners to identify revenue growth opportunities and innovative solutions. You will be responsible for executing focused project sprints and training partners on Agoda's technologies, tools, and models. The role demands the ability to prioritize daily tasks, monitor results, and track progress using internal systems and data dashboards. You will communicate efficiently with partners through various channels, including phone, email, messaging, and webinars, ensuring timely and effective responses to all requests.