At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get to know our team** Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver of this success has been the Agoda Finance team. We keep a steady hand on maintaining day-to-day financial operations while also keeping an eye out for future opportunities. Within Finance, the Payout team manages large-scale, high-volume payments to hotel partners and other suppliers, ensuring that Agoda’s obligations are met accurately and on time. We balance risk management with continued innovation and growth, and we serve as a partner and enabler for teams across the company. With experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda’s business leaders need to push into new territories in sustainable and scalable ways. We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way. **In this role, you’ll get to** * Perform day-to-day accounts payable and payout operations in a high-volume environment * Execute and review month-end closing activities for AP-related accounts (e.g., accruals, journal entries, reconciliations) and ensure all deadlines are met. * Prepare and review account reconciliations, investigate discrepancies, and resolve issues in a timely manner, including complex or unusual cases that require deeper analysis. * Monitor accounting and associated IT systems to ensure accurate creation and maintenance of creditors, GL accounts, and booking system interdependencies, raising system or data issues with relevant stakeholders when needed.. * Provide support in transactions processing (including review & approval) particularly for more complex transactions. * Drive or support continuous process improvement, project, ad hoc request, automation, and other quality initiatives within the P2P area including identifying pain points, proposing solutions, and helping implement changes alongside Finance Operations, Tech, Product, and other teams. * Ensure that all processes and documentation comply with internal controls, SOX requirements, and relevant accounting policies; proactively highlight control gaps or risks and support remediation activities. * Build effective partnerships with stakeholders across and beyond Finance (e.g.,Supply, Treasury, Tax, Product, Customer Service),ensuring issues are clearly communicated and resolved with satisfactory outcomes. * Support the team in handling payment-related queries from internal and external stakeholders with a strong service mindset. * Contribute to the overall management and development of the P2P area, including supporting team-level goals, documentation, knowledge sharing, and cross-training. * Keep up to date on new central bank and payment-related regulations that may impact payout processes, and support translating regulatory requirements into operational changes where needed. **What you’ll need to succeed** * Bachelor’s degree in Accounting, or a related field. * Minimum 6 years’ experience in Accounts Payable, Accounting or related field * Experience in a multinational company is required; experience in the travel or e-commerce industry is a plus. * Strong understanding of end-to-end AP processes, month-end close, journal entries, and balance sheet reconciliations, with a proven ability to deliver accurate results within tight deadlines. * Demonstrated experience working with internal controls and compliance frameworks (e.g., SOX), including an understanding of segregation of duties and control design in AP processes. * Strong interpersonal and team working skills with the ability to collaborate, influence, and partner effectively with stakeholders across Finance and non-Finance teams. * Strong analytical and problem-solving skills, including the ability to identify root causes, and propose practical with data-driven solutions. * Proficiency in MS Office applications, especially Excel (e.g., data analysis, reconciliations). * Dynamic, energetic, and able to prioritize and adapt to a fast-paced environment * Strong communication skills in English, both written and verbal. **It’s great if you have** * Hands-on experience with a major ERP system (Oracle is preferred); experience with other large-scale ERPs (e.g., SAP) is also valuable. * Experience in AP or payout operations within an online travel agency, e-commerce, or other digital business. * Exposure to process improvement methodologies (e.g., Lean, Six Sigma) or finance transformation/automation projects (e.g., ERP implementations, robotic process automation). * Familiarity with payment and banking platforms, virtual cards, or other alternative payout methods. #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works. ### **Discover more about working at Agoda** * Agoda Careers[https://careersatagoda.com](https://careersatagoda.com/) * Facebook[https://www.facebook.com/agodacareers/](https://www.facebook.com/agodacareers/) * LinkedIn[https://www.linkedin.com/company/agoda](https://www.linkedin.com/company/agoda) * YouTube[https://www.youtube.com/agodalife](https://www.youtube.com/agodalife) **Equal Opportunity Employer** At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our [privacy policy](https://careersatagoda.com/privacy-statement). **Disclaimer** We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know Our Team Agoda Finance plays a critical role in enabling the company’s continued growth, balancing strong financial governance with speed, scalability, and innovation. As Agoda expands globally across products and markets, Finance is a key partner in building efficient, resilient, and forward-looking operations. Within this environment, the Accounts Receivable team helps ensure Agoda can scale sustainably by driving operational excellence across receivables, billing, collections partnership, controls, and reporting. The team works closely with stakeholders across Finance, Product, Technology, Supply, and Operations to solve complex problems, improve processes, and strengthen the company’s financial foundation. The Opportunity We are looking for a senior finance leader to own and evolve Agoda’s Accounts Receivable operations in a fast-moving, global, and highly cross-functional environment. This role is ideal for someone who combines strong financial and operational fundamentals with a hands-on approach to solving complex problems, improving processes, and building scalable solutions. You will lead core Accounts Receivable and revenue-related operations, while also helping shape the strategy, controls, reporting, and transformation roadmap for the function. This role requires strong partnership across teams, sound judgment, and the ability to balance commercial realities with financial discipline. What You’ll Do 1) Accounts Receivable Operations & Governance * Lead Agoda’s day-to-day Accounts Receivable and revenue-related operations, ensuring processes are accurate, efficient, scalable, and compliant with accounting standards, SOX, and internal policies. * Define and drive the AR operating strategy, aligned with business growth, cash flow optimization, operational efficiency, and risk management objectives. * Own and continuously improve end-to-end receivables processes, including invoicing, aging management, overdue monitoring, dispute resolution partnership, and bad debt governance. * Partner closely with Collections and other cross-functional teams to improve receivables recovery, reduce operational friction, and strengthen overall process effectiveness. * Own AR performance reporting and KPIs, including DSO, CEI, overdue balances, dispute aging, and bad debt metrics; provide clear insights and recommendations to management. * Oversee and strengthen the bad debt provisioning process through robust analysis, controls, monitoring, and governance. * Oversee month-end and year-end close activities related to receivables, ensuring timely, accurate, and well-controlled internal and external reporting. 2) Finance Transformation & Process Improvement * Help shape the strategy, controls, reporting, and transformation roadmap for the function in support of Agoda’s continued scale and operational maturity. * Lead and support finance transformation initiatives impacting AR operations, including requirements gathering, process design, UAT, implementation, go-live support, and post-launch monitoring. * Identify root causes of operational issues and work cross-functionally with Product, Technology, Finance Systems, Supply, Customer Support, and other stakeholders to drive sustainable solutions. * Drive process standardization, automation, and operational scalability through stronger workflows, clearer ownership, and data-driven performance management. 3) Leadership & Cross-Functional Partnership * Act as a trusted business partner to both finance and non-finance stakeholders, balancing relationship management with strong financial rigor and control discipline. * Lead, mentor, and develop AR-related teams across billing, receivables, and collections-facing processes, building a high-performance culture with clear accountability and continuous improvement mindset. What You’ll Need to Succeed * Bachelor’s or Master’s degree in Accounting, Finance, Business, or a related field. * CPA, CFA, or other relevant professional qualification is a plus. * 8–12 years of relevant experience in finance operations, with strong exposure to Accounts Receivable, revenue-related operations, or other complex finance processes. * Proven experience leading teams and managing workstreams in a fast-paced, high-growth, or cross-functional environment. * Strong understanding of financial operations, internal controls, and accounting compliance requirements. * Demonstrated ability to drive process improvement, standardization, and operational change. * Strong analytical and problem-solving skills, with the ability to assess issues end-to-end and translate findings into practical actions. * Ability to operate effectively in a dynamic environment with shifting priorities, ambiguity, and evolving business needs. * Strong stakeholder management and communication skills, with the ability to influence across different functions and levels of seniority. * Strong leadership capabilities, with experience building teams, developing talent, and driving accountability. * Comfort working with data, metrics, and performance reporting to support decision-making and operational improvement. * Strong presentation skills, with the ability to communicate clearly to senior and large audiences. It’s Great if You Have * Experience in online payments, digital platforms, or e-commerce environments. * Experience working in a multinational, high-volume, or tech-enabled operating environment. * Exposure to system implementation, finance transformation, workflow redesign, or automation initiatives. * Knowledge of SQL, Excel automation, or other data analysis / visualization tools. * Familiarity with receivables performance metrics, control frameworks, and operational risk management in scaled environments. Why Join Agoda Finance At Agoda, you’ll have the opportunity to work at the intersection of finance, operations, systems, and business growth. This role offers meaningful ownership, a broad stakeholder landscape, and the chance to help shape how a global travel tech company scales its finance operations. If you’re excited about solving complex problems, improving processes, and building high-impact finance capabilities in a data-driven environment, we’d love to hear from you. What you’ll get: * A relocation package including visa-sponsorship to help you and your family get here comfortably. * Medical insurance, mental health support line, annual leave, travel discounts, sick days, and the AgodaChoice flexible spending benefit * Employee resource groups for every culture and background * Flexibility to help you work in the way that’s best for you with a work from home allowance, 30-day work from anywhere benefit, and hybrid working options. * Professional growth and learning budget, including several in-person development programs for each stage of your career. * The chance to live in Bangkok, one of the best cities in Southeast Asia, and a central hub for travel. Within 3 hours, you can hit any of the most popular countries like Vietnam, Singapore, Laos, Malaysia, and Hong Kong, just to name a few.

Agoda is looking for a strategic, data-driven leader to steer our global marketing investments. In this role, you aren’t just spending a budget; you are managing a global P&L. You will bridge the gap between high-level financial targets and granular marketing execution, ensuring every dollar spent maximizes long-term profitability. You will define our global market strategy, own our Lifetime Value (LTV) frameworks, and lead a high-performing team to outpace the competition in a high-velocity travel market. This position grants you a “seat at the table” for Agoda’s most critical commercial decisions. You will use **machine learning** and **predictive analytics** to solve the “game theory” of the online travel industry, where pricing and loyalty change by the hour. **What You Will Do** * **P&L Stewardship:** Drive marketing investment strategies to meet Finance P&L targets, balancing short-term volume with long-term margin optimization. * **Strategic Growth Strategy:** Define and execute Agoda’s global growth roadmap, identifying market opportunities and responding to competitor moves in real-time. * **Investment Orchestration:** Coordinate marketing spend across all digital channels (Performance, Brand, Meta) to ensure a cohesive and efficient global footprint. * **LTV & Unit Economics:** Together with the data science team, own and refine our definition of Lifetime Value (LTV); use these insights to shift the business toward high-value customer acquisition. * **Forecasting & Modeling:** Lead business forecasting efforts to predict market shifts and proactively adjust investment levels. * **Cross-Functional Leadership:** Act as the primary liaison between Marketing, Corporate Strategy, Product, Finance and Supply to align and execute cross-functional initiatives. * **Team Development:** Lead and mentor a team of analysts, fostering a culture of rigorous experimentation and “get-things-done” ownership. **Experience & Skills** * **Analytical Rigor:** Exceptional ability to translate complex data sets into actionable business strategies. Expertise in SQL, Excel, or data visualization tools is expected. * **Commercial Acumen:** Strong background in Revenue Management, Forecasting, Pricing, or Growth Equity. You understand how marketing levers impact the bottom line. * **Strategic Mindset:** Experience defining 1–3 year growth strategies in a global, fast-paced e-commerce or OTA environment. * **Product Exposure:** Familiarity with machine learning algorithms and technical product development—you can speak the language of engineers and data scientists. * **Leadership:** Experience hiring and coaching high-potential talent in a multicultural, high-pressure environment.

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get To Know Our Team:** Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda, introduce more travelers to our great products and service and deliver significant revenues to the overall business. **What You’ll Do:** * Manage and Develop Long-Term Partner Relationships to Drive Sustainable Growth for Affiliate Partners * Act as the primary point of contact for partners, managing day to day communication and coordinating across internal teams, including meeting participation, Slack support, and first level partner responses * Deliver against KPIs, growth targets, and key strategic initiatives aligned with business priorities * Collaborate with cross functional stakeholders to ensure seamless partner enablement and execution * Monitor and analyze market conditions, conducting competitor and technological landscape analysis, and prioritize market segment opportunities * Translate strategic objectives into actionable operational plans to support execution at scale **Required Qualifications:** * Proven track record, with 5-10 years of work experience in account management, project management * Prior experience navigating complex sales cycle end-to-end, including RFPs, government-funded processes, through to contract negotiations and closing * Proven success in building & maintaining long-term customer relationships * Native-Level Mandarin and Strong English Communication and Presentation Skills, Enabling Effective Alignment Across Partners and Internal Stakeholders * Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business * Strong organizational abilities, comfortable making prioritization decisions, with the ability to work effectively with a variety of stakeholders at all levels * Team player with a professional “get it done” attitude and work ethic * Strong data management, analytical and problem-solving skills * Able to work with a multi-cultural group of professionals * Proficiency in Microsoft Word, Excel, Outlook and Power Point **Preferred Qualifications:** * Fast learner with desire to learn * Project management background preferred * Experience in the travel and/or e-commerce industry preferred

Agoda’s Customer Experience Group (CEG) is a large, globally distributed operation serving millions of customers through thousands of agents across owned sites and BPO partners. This role leads the Enablement Team Engine at the heart of CEG, the three interconnected functions that detect performance gaps, build capability, and drive adoption at scale. Talent Development, Quality Assurance and Change & Communications teams are all part of this function. With generative AI reshaping how we learn and work, QA automation raising the bar on insight quality, and major platform migrations underway in 2026, this is a pivotal moment to shape how 3,000+ agents and leaders grow, perform, and change. **What You’ll Do**: **Strategic Leadership** * Set the vision and multi-year roadmap for Talent Development, Quality Assurance, and Change & Communications, ensuring they operate as one integrated Enablement engine aligned to CEG business priorities and OKRs. * Champion the adoption of generative AI across learning, QA, and communications workflows, and lead the function through significant platform migrations and operational transformation. **Talent Development** * Own the end-to-end learning architecture, onboarding, continuous learning, leadership development, and specialised upskilling, and drive measurable capability uplift using data from QA and operations to iterate fast. * Embed coaching frameworks that empower leaders to develop their teams day-to-day, and partner with HR, Operations, and Product to build capability ahead of demand. **Quality Assurance** * Lead a QA function that goes beyond scoring, build frameworks that generate actionable behavioural and performance insights, drive automation at scale, and establish calibration processes that ensure consistency across owned sites and BPO partners. * Use root-cause analysis to influence process, product, and policy decisions upstream, not just to report scores. **Change & Communications** * Lead CEG’s change management capability for major transformations, build structured frameworks covering impact assessment, adoption tracking, and resistance management as standard practice across the organisation. * Own CEG’s internal communications strategy: leadership messaging, channel management, engagement programmes, and knowledge architecture that keeps a distributed global workforce informed and aligned. **People Leadership** * Lead, develop, and inspire a team of 140 across three sub-functions, coaching direct reports to operate with strategic independence and building a high-performance culture with clear accountability at every level. * Drive team engagement and retention; advocate actively for your people’s growth and next career moves. **Stakeholder Engagement** * Act as a trusted partner to CEG Operations, HR, Product, and Technology leadership, translating Enablement outputs into business impact and representing the function at senior leadership level. * Manage BPO partner relationships to ensure Enablement standards are consistently embedded beyond Agoda’s owned sites. **What We’re Looking For:** **Required Experience** * 10+ years of progressive experience in Learning & Development, Quality, or Organisational Effectiveness, with at least 5 years in a senior leadership role managing multi-functional teams. * Demonstrated track record leading at least two of the three disciplines (TD, QA, Change & Communications) in a large, complex, customer-facing environment. * Experience designing and scaling learning programmes, QA frameworks, or change initiatives in a contact centre, BPO-managed, or global operations context. * Strong data orientation, you use metrics to make decisions, evaluate impact, and challenge assumptions, not just to report activity. * Proven ability to lead through ambiguity and deliver in a high-velocity, iterative environment; comfortable with fast change and imperfect information. * Excellent communication and influencing skills, able to engage credibly at C-suite level and on the contact centre floor. * Experience managing or partnering with BPO / outsourced operations is strongly preferred. **Preferred / Nice-to-Haves** * Experience with generative AI tools applied to learning design, QA automation, or communications. * Background in travel tech, e-commerce, or other high-volume digital consumer businesses. * Familiarity with knowledge management systems and content governance in large-scale operations. **Why Agoda** * Scale that matters, your work shapes the capability and performance of thousands of customer-facing professionals across a global operation. * A data-first, fast-iteration culture where ideas are tested, results are measured, and good work is recognized, no politics, no bureaucracy for its own sake. * Access to the resources, best practices, and talent networks of Booking Holdings, one of the world’s leading technology companies. * A genuinely diverse, collaborative team spanning dozens of nationalities, with a Bangkok Operational HQ that is a hub of energy, innovation, and opportunity. * Competitive compensation, comprehensive benefits, and real scope to grow into broader CEG, Agoda or Booking Holdings leadership.

Agoda’s Customer Experience Group (CEG) is a large, globally distributed operation serving millions of customers through thousands of agents across owned sites and BPO partners. This role leads the Enablement Team Engine at the heart of CEG, the three interconnected functions that detect performance gaps, build capability, and drive adoption at scale. Talent Development, Quality Assurance and Change & Communications teams are all part of this function. With generative AI reshaping how we learn and work, QA automation raising the bar on insight quality, and major platform migrations underway in 2026, this is a pivotal moment to shape how 3,000+ agents and leaders grow, perform, and change. **What You’ll Do**: **Strategic Leadership** * Set the vision and multi-year roadmap for Talent Development, Quality Assurance, and Change & Communications, ensuring they operate as one integrated Enablement engine aligned to CEG business priorities and OKRs. * Champion the adoption of generative AI across learning, QA, and communications workflows, and lead the function through significant platform migrations and operational transformation. **Talent Development** * Own the end-to-end learning architecture, onboarding, continuous learning, leadership development, and specialised upskilling, and drive measurable capability uplift using data from QA and operations to iterate fast. * Embed coaching frameworks that empower leaders to develop their teams day-to-day, and partner with HR, Operations, and Product to build capability ahead of demand. **Quality Assurance** * Lead a QA function that goes beyond scoring, build frameworks that generate actionable behavioural and performance insights, drive automation at scale, and establish calibration processes that ensure consistency across owned sites and BPO partners. * Use root-cause analysis to influence process, product, and policy decisions upstream, not just to report scores. **Change & Communications** * Lead CEG’s change management capability for major transformations, build structured frameworks covering impact assessment, adoption tracking, and resistance management as standard practice across the organisation. * Own CEG’s internal communications strategy: leadership messaging, channel management, engagement programmes, and knowledge architecture that keeps a distributed global workforce informed and aligned. **People Leadership** * Lead, develop, and inspire a team of 140 across three sub-functions, coaching direct reports to operate with strategic independence and building a high-performance culture with clear accountability at every level. * Drive team engagement and retention; advocate actively for your people’s growth and next career moves. **Stakeholder Engagement** * Act as a trusted partner to CEG Operations, HR, Product, and Technology leadership, translating Enablement outputs into business impact and representing the function at senior leadership level. * Manage BPO partner relationships to ensure Enablement standards are consistently embedded beyond Agoda’s owned sites. **What We’re Looking For:** **Required Experience** * 10+ years of progressive experience in Learning & Development, Quality, or Organisational Effectiveness, with at least 5 years in a senior leadership role managing multi-functional teams. * Demonstrated track record leading at least two of the three disciplines (TD, QA, Change & Communications) in a large, complex, customer-facing environment. * Experience designing and scaling learning programmes, QA frameworks, or change initiatives in a contact centre, BPO-managed, or global operations context. * Strong data orientation, you use metrics to make decisions, evaluate impact, and challenge assumptions, not just to report activity. * Proven ability to lead through ambiguity and deliver in a high-velocity, iterative environment; comfortable with fast change and imperfect information. * Excellent communication and influencing skills, able to engage credibly at C-suite level and on the contact centre floor. * Experience managing or partnering with BPO / outsourced operations is strongly preferred. **Preferred / Nice-to-Haves** * Experience with generative AI tools applied to learning design, QA automation, or communications. * Background in travel tech, e-commerce, or other high-volume digital consumer businesses. * Familiarity with knowledge management systems and content governance in large-scale operations. **Why Agoda** * Scale that matters, your work shapes the capability and performance of thousands of customer-facing professionals across a global operation. * A data-first, fast-iteration culture where ideas are tested, results are measured, and good work is recognized, no politics, no bureaucracy for its own sake. * Access to the resources, best practices, and talent networks of Booking Holdings, one of the world’s leading technology companies. * A genuinely diverse, collaborative team spanning dozens of nationalities, with a Bangkok Operational HQ that is a hub of energy, innovation, and opportunity. * Competitive compensation, comprehensive benefits, and real scope to grow into broader CEG, Agoda or Booking Holdings leadership.

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get To Know Our Team:** Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda, introduce more travelers to our great products and service and deliver significant revenues to the overall business. **The Opportunity:** We are seeking a Senior Manager, Commercial Excellence to join our Financial Institutions (FI) Vertical within the Strategic Partnerships team, supporting commercial excellence and driving growth across Agoda’s Financial Institutions portfolio. In this role, you will be at the forefront of commercial analytics and FI-focused project management, combining sharp analytical capabilities with strong commercial judgment to support strategic decision-making across our FI partnerships, spanning banks, card schemes, and wallet partners. You will need to bring a strong analytical and commercial acumen, coupled with structured problem-solving discipline, project management rigor, and attention to detail. A key part of this role is your ability to act as a strategic bridge across commercial, product, operations, and FinTech teams, translating data-driven insights into measurable business outcomes and influencing cross-functional stakeholders at all levels. **What You’ll Do:** **Commercial analytics** * Own strategic and performance analysis for FI partners across growth, funnel, commercial performance, and profitability, and translate insights into clear recommendations and portfolio priorities * Build and maintain dashboards, recurring reporting, KPI frameworks, and business review materials to improve visibility, decision-making, and performance management * Lead deep dives to identify performance drivers, diagnose gaps, evaluate market opportunities, and develop business cases, commercial models, and go-to-market recommendations * Support action planning and impact tracking against commercial targets, particularly in areas of underperformance or strategic focus * Partner with cross-functional teams to turn analytical insights into business actions and improve reporting quality, analytical rigor, and fact-based decision-making across the FI organization **FI Project Management** * Lead or coordinate key FI initiatives from scoping and planning through execution tracking, stakeholder alignment, and leadership updates * Drive cross-functional delivery across commercial, product, finance, legal, operations, FinTech, and marketing teams to support initiatives involving banks, card schemes, and wallets * Establish workplans, timelines, governance, and tracking mechanisms, while managing milestones, dependencies, risks, and issue resolution across FI initiatives * Act as a central coordinator across FI workstreams, aligning business priorities, analytical insights, and execution plans to drive measurable outcomes * Support special projects and help build scalable processes and best practices for how FI initiatives are prioritized, managed, and reviewed **Scope / impact** * High-impact role at the intersection of strategy, analytics, and commercial execution * Direct influence on FI vertical growth, partner performance, and prioritization decisions * Strong exposure to senior stakeholders and cross-functional leadership teams * Opportunity to shape the commercial excellence agenda, including how performance is measured, managed, and improved **Required Qualifications:** * 7+ years of relevant experience in commercial analytics, strategy, project management, consulting, revenue optimization, performance management, or similar fields * Strong analytical and problem-solving skills, with the ability to structure ambiguity, derive insight from data, and translate analysis into actionable business recommendations * Strong commercial acumen and business judgment, with a clear understanding of how analysis informs growth, prioritization, and financial outcomes * Proven ability to influence or lead cross-functional initiatives, manage stakeholders, and drive execution in complex and ambiguous environments * Experience developing business cases, performance frameworks, and executive-ready recommendations * Excellent communication skills, including the ability to influence senior stakeholders and present complex ideas in a clear, concise, and compelling way * High ownership, attention to detail, and strong execution discipline **Preferred Qualifications:** * Experience with SQL, BI tools, or data visualization tools is strongly preferred * Experience leading cross-functional initiatives from insight generation through execution and impact tracking * International or regional experience in a matrix organization is advantageous * Experience in OTA,e-commerce,financial institutions, payments, loyalty, travel, e-commerce, fintech, strategic partnerships,or other highly data-driven consumer industries * Experience working with partner-facing commercial teams and translating commercial needs into analytical solutions * Advanced Excel and PowerPoint skills; ability to build structured presentations for senior leadership * Experience managing or mentoring team members is a plus

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get To Know Our Team:** Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda, introduce more travelers to our great products and service and deliver significant revenues to the overall business. **The Opportunity:** We are seeking a Senior Manager, Commercial Excellence to join our Financial Institutions (FI) Vertical within the Strategic Partnerships team, supporting commercial excellence and driving growth across Agoda’s Financial Institutions portfolio. In this role, you will be at the forefront of commercial analytics and FI-focused project management, combining sharp analytical capabilities with strong commercial judgment to support strategic decision-making across our FI partnerships, spanning banks, card schemes, and wallet partners. You will need to bring a strong analytical and commercial acumen, coupled with structured problem-solving discipline, project management rigor, and attention to detail. A key part of this role is your ability to act as a strategic bridge across commercial, product, operations, and FinTech teams, translating data-driven insights into measurable business outcomes and influencing cross-functional stakeholders at all levels. **What You’ll Do:** **Commercial analytics** * Own strategic and performance analysis for FI partners across growth, funnel, commercial performance, and profitability, and translate insights into clear recommendations and portfolio priorities * Build and maintain dashboards, recurring reporting, KPI frameworks, and business review materials to improve visibility, decision-making, and performance management * Lead deep dives to identify performance drivers, diagnose gaps, evaluate market opportunities, and develop business cases, commercial models, and go-to-market recommendations * Support action planning and impact tracking against commercial targets, particularly in areas of underperformance or strategic focus * Partner with cross-functional teams to turn analytical insights into business actions and improve reporting quality, analytical rigor, and fact-based decision-making across the FI organization **FI Project Management** * Lead or coordinate key FI initiatives from scoping and planning through execution tracking, stakeholder alignment, and leadership updates * Drive cross-functional delivery across commercial, product, finance, legal, operations, FinTech, and marketing teams to support initiatives involving banks, card schemes, and wallets * Establish workplans, timelines, governance, and tracking mechanisms, while managing milestones, dependencies, risks, and issue resolution across FI initiatives * Act as a central coordinator across FI workstreams, aligning business priorities, analytical insights, and execution plans to drive measurable outcomes * Support special projects and help build scalable processes and best practices for how FI initiatives are prioritized, managed, and reviewed **Scope / impact** * High-impact role at the intersection of strategy, analytics, and commercial execution * Direct influence on FI vertical growth, partner performance, and prioritization decisions * Strong exposure to senior stakeholders and cross-functional leadership teams * Opportunity to shape the commercial excellence agenda, including how performance is measured, managed, and improved **Required Qualifications:** * 7+ years of relevant experience in commercial analytics, strategy, project management, consulting, revenue optimization, performance management, or similar fields * Strong analytical and problem-solving skills, with the ability to structure ambiguity, derive insight from data, and translate analysis into actionable business recommendations * Strong commercial acumen and business judgment, with a clear understanding of how analysis informs growth, prioritization, and financial outcomes * Proven ability to influence or lead cross-functional initiatives, manage stakeholders, and drive execution in complex and ambiguous environments * Experience developing business cases, performance frameworks, and executive-ready recommendations * Excellent communication skills, including the ability to influence senior stakeholders and present complex ideas in a clear, concise, and compelling way * High ownership, attention to detail, and strong execution discipline **Preferred Qualifications:** * Experience with SQL, BI tools, or data visualization tools is strongly preferred * Experience leading cross-functional initiatives from insight generation through execution and impact tracking * International or regional experience in a matrix organization is advantageous * Experience in OTA,e-commerce,financial institutions, payments, loyalty, travel, e-commerce, fintech, strategic partnerships,or other highly data-driven consumer industries * Experience working with partner-facing commercial teams and translating commercial needs into analytical solutions * Advanced Excel and PowerPoint skills; ability to build structured presentations for senior leadership * Experience managing or mentoring team members is a plus #Bangkok #Singapore #India #KualaLampur #Tokyo #Manila #Beijing #Shanghai #Hongkong #LosAngeles #California #london #Washington DC #Sydney #NewYork #Amsterdam #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works. ### **Discover more about working at Agoda** * Agoda Careers[https://careersatagoda.com](https://careersatagoda.com/) * Facebook[https://www.facebook.com/agodacareers/](https://www.facebook.com/agodacareers/) * LinkedIn[https://www.linkedin.com/company/agoda](https://www.linkedin.com/company/agoda) * YouTube[https://www.youtube.com/agodalife](https://www.youtube.com/agodalife) **Equal Opportunity Employer** At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our [privacy policy](https://careersatagoda.com/privacy-statement). **Disclaimer** We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. ## Apply Now Senior Manager, Strategic Partnerships – Centre of Excellence ( Bangkok based ) +93 In which country/region are you currently based? How did you hear about this job? Do you as a candidate have a personal relationship with a current Agoda employee? If yes, please indicate how you know the employee? What is the employee’s name? Are you presently employed by any company within the Booking Holdings group, including but not limited to Kayak, OpenTable, Booking.com, Rental Cars, RocketMiles, FareHarbor, HotelsCombined, CheapFlights, Momondo, Priceline, or Getaroom? Do you allow us to provide you TEXT/SMS updates of your interview process? We may engage with a service provider to do so. Preferred First Name We collect your gender information for diversity, equity & inclusion monitoring purposes. It is entirely voluntary to answer the question below. By choosing “prefer not to disclose”, your candidacy will not be impacted. To avoid actual or perceived impairment of our parent company’s independent auditor – Deloitte and to comply with applicable regulations of Securities and Exchange Commission of the United States, we need to seek approvals from our parent company before starting the interview process. With this, please confirm if you are currently or formerly have been associated with Deloitte or any of its subsidiary entities at any time including but not limited to any time as a direct employee, director, contractor, major shareholder, intern etc.? Do you agree to Agoda’s use of personal data from your application to improve our recruitment experience? We may collaborate and share your data with third-party providers for recruitment purposes and you may ask to remove your data at any time. Email me about other job openings within the Booking Holding’s entities and recruitment-related newsletters  By submitting your Application you confirm you have read and agreed to Agoda applicants [Privacy statement](https://careersatagoda.com/privacy-statement/).

This role sits at the intersection of motion design, visual storytelling, and generative AI. You will create compelling creative content across static, motion, and video formats while helping evolve how content is produced, localized, personalized, and scaled globally. Your ability to combine exceptional design craft with emerging AI technologies will be instrumental in shaping the future of our creative production. You will leverage both traditional design tools and AI-powered tools and workflows to develop concepts, generate assets, accelerate production, and create high-quality content across multiple platforms and markets. In this role you’ll get to: Creative Development & Storytelling * Develop creative assets for our B2B and B2B2C marketing channels, including social media, PR, display advertising, sales enablement, and digital experiences. * Create engaging motion graphics, animations, videos, and visual storytelling content – including short and long-form manifest videos, event videos, explainers and product showcases – across multiple formats, languages, and platforms. * Participate in the full creative process, from ideation and storyboarding through production and final delivery. * Collaborate with stakeholders to translate business objectives and project requirements into compelling creative solutions. * Pitch and present creative concepts, ideas, and executions to managers and key stakeholders. AI-Driven Creative Innovation * Leverage AI-powered creative tools to accelerate concept development, storyboarding, image and video generation, editing, adaptation, and production workflows. * Explore emerging AI technologies and identify opportunities to improve creative quality, efficiency, personalization, and scale. * Help evolve how content is produced and scaled through the combination of human creativity and AI. Creative Excellence & Operations * Deliver top-quality work in a fast-paced environment, ensuring high standard of craft and brand consistency. * Stay current with design trends, platform developments, AI advancements, and emerging creative technologies. What you’ll need to succeed: Creative & Motion Design Expertise * 7+ years of experience in Motion Design, Graphic Design, Content Creation, Advertising, or a related creative discipline. * Outstanding portfolio demonstrating excellence in motion design, visual storytelling, content creation, campaign development, and commercially deployed AI-assisted creative work. * Strong understanding of design fundamentals, typography, composition, motion principles, editing, pacing, and visual storytelling. * Proven ability to translate creative briefs and business objectives into compelling visual solutions. Creative Technology & AI * Advanced proficiency in industry-standard creative tools including After Effects, Premiere Pro, Photoshop, Illustrator, Figma, and related software. * Demonstrated experience creating AI-generated imagery and video for commercial marketing applications using platforms such as Runway, Veo, Imagen, Seedance, Higgsfield, ElevenLabs, GPT Image, or similar tools. * Experience integrating AI into concept development, storyboarding, content generation, asset adaptation, and production workflows. Collaboration & Execution * Strong problem-solving skills and understanding of technical constraints across digital platforms and channels. * Excellent communication and collaboration skills, with the ability to present ideas and work effectively across teams. * Proven ability to manage multiple priorities and meet critical deadlines in a fast-paced environment. * Previous experience working in B2B branding or marketing is highly desirable. It’s great if you have: * Filming, photography, and sound recording experience. * Experience with 3D animation, compositing, CGI, or emerging content creation technologies. * Experience working within global brands, creative agencies, SaaS businesses, or other high-growth environments, creating content for B2B audiences. All applications must be accompanied by a portfolio or link to portfolio demonstrating professional works. What We Offer: * Opportunity to shape the visual identity of a leading B2B brand. * A collaborative, creative work environment. * Competitive salary and benefits package. * Opportunities for professional growth and development.

The Senior Treasury Manager – Banking and Strategy supports BKNG Treasury dedicated to the Agoda brand, leading the organization and execution of global banking operations across the Americas, EMEA, and APAC.. The role spans bank relationship management (including banking wallet), commercial management (fees and interest), banking infrastructure, and treasury strategy, reporting to Director, Corporate Treasurer dedicated to Agoda brand with a dotted line to Global Head of Banking, Strategy and Technology in Amsterdam. You will develop regulatory-compliant banking solutions and connectivity in collaboration with the Center of Expertise in Amsterdam, elevating capabilities through continuous improvement, AI automation, and robust controls. You will drive strategy execution for complex initiatives (e.g., Connected Trip, regulated payments), through funds flow target operating model design, deliver data-driven recommendations to senior stakeholders, and enable efficient ways of working across Treasury via planning, budgeting, and service management. As a people manager, you will inspire, mentor, and coach a high-performing team, fostering an environment of continuous growth and accountability. By championing their professional development, you will empower your team to navigate complex financial landscapes and collectively deliver high-impact, strategic results for the business. Last but not least, while initially dedicated to Agoda, your scope may expand over time to support other brands within the Booking Holdings portfolio across the region. **What You’ll Do:** * Lead and support global banking operations across Americas, EMEA, and APAC; oversee bank relationship management (wallet, fees), banking infrastructure, and treasury strategy. * Develop fit-for-purpose, regulatory-compliant banking products/solutions; ensure effective banking connectivity is adopted by brands (SWIFT Net, H2H, TMS Payment Hub and API) in partnership with the Center of Expertise. Leveraging latest file format standards. * Contribute in driving high-stakes commercial negotiations with global core and non-core banking partners, focusing on bank fees, credit interest conditions, and advanced cash management techniques (I.e. account balances’ yield enhancement, pooling, FX SWAP, POBO/ ROBO setup and cash repatriation from regulated markets). * Work closely with other BKNG Treasury locations to ensure adherence and compliance within the global Bank Account Management (BAM) and Banking Administration (KYC, signatory management, report and banking platform user access management) processes. * Contribute actively in the development of banking and strategy processes policies, playbooks, procedures, and governance frameworks. * Drive continuous improvement: identify gaps, automate processes, and adopt technology with Treasury Data Science/Analytics and Banking Technology teams based in Amsterdam. * Design, implement, and maintain process and control frameworks to meet SOX/business control requirements and manage banking operational risks; align with banking policies and guidelines. * Own key performance deliverables within established governance; ensure business resilience and continuity for global banking operations. * Plan and deliver complex, cross-functional initiatives across agencies, payments, and new revenue models; align stakeholders and outcomes. * Partner with Treasury SMEs, Finance, and cross-functional teams to communicate findings, blockers, dependencies, and recommendations; influence up to SVP level. * Lead Banking and Strategy advisory for new verticals/products; negotiate with banks/fintechs; run workshops to define target operating models and ensure policy adherence. * Lead annual planning and the design of longer-term banking operating model (people, systems, processes) aligned with company strategy. * Ensure compliance with banking, payments, tax, legal, and AML/sanctions regulations. * Act as an innovation catalyst across Treasury and Finance by exploring opportunities, validating use cases, and supporting implementation of innovative solutions. * Champion process improvement, waste reduction, AI automation, adoption of new technologies, and Six Sigma principles. **Required Qualifications:** * ‘Bachelor’s degree required; Master’s degree in Finance or related field preferred. Professional treasury qualification such as CTP (Certified Treasury Professional) or AMCT (Diploma in Treasury Management, ACT) is advantageous. 12+ years of relevant experience.’ * Proven expertise in bank relationship management (banking wallet), commercial management (fees, interest), and service level management (technical SLAs). * Strong understanding of banking connectivity and technologies (SWIFT/API/H2H, Open Banking), bank account management, treasury management systems, and high-level payments architecture. Experience designing integrations across TMS, ERP, and banking platforms. * Deep experience across banking, treasury, and financial services, including advanced FX, cash management, and risk management techniques. * Advanced analytical skills; able to structure ambiguous problems, decompose into workstreams, and drive data-driven decisions. * Excellent English communication and interpersonal skills; strong stakeholder management up to SVP level, with consensus building and conflict resolution. * Skilled in persuasion and negotiation to drive adoption of policies, target operating models, and solutions; experienced in leading workshops. * Proven ability to lead cross-functional collaboration in a highly matrixed, complex environment; can influence broader strategy and vision. * Sound judgment and trusted advisor to leadership; willingness and ability to mentor, inspire, and coach colleagues to enable One Team success. * Demonstrated end-to-end global project delivery in product and/or commercial initiatives such as safeguarding models and compliance for regulated entities, global banking and payments solutioning, systems and technology enablement, global cash and liquidity management, and/or global risk management. * Lead the design and development of compliant, scalable, and commercially competitive end-to-end fund flow models accounting for evolving business models and cross-brand initiatives involving complex markets such as in Asia regions. * Proven track record of optimizing fund flow costs, in domestic Asian markets, and cross border between domestic Asian markets and G10 markets.