The Guest Services Agent at Avani Riverside Bangkok Hotel serves as a key representative of the Avani+ brand, creating powerful first impressions for guests. The role combines front desk duties with guest relations, acting as information provider, problem solver, salesperson, and coordinator while delivering service with politeness and efficiency. Responsibilities include handling check-ins and check-outs, managing room assignments, addressing guest inquiries, coordinating with Housekeeping on room status, processing payments, and maintaining positive working relationships across hotel departments. Candidates need a diploma or bachelor's degree in hospitality or a related field, prior front office or guest service experience in a 4-5 star hotel, fluent English, strong communication skills, and proficiency with hotel PMS systems. Flexible availability including weekends and public holidays is required.

