Agoda is hiring a Manager/Senior Manager, Fintech Solution in Bangkok, Thailand, within the Finance department. The role leads finance systems and process improvement, collaborating with finance teams (Pay-in, Treasury, GL) and cross-functional partners in IT, Product, and business units. Key duties include addressing operational issues in Accounts Receivable, Treasury, and GL, co-leading projects from solution design through implementation and BAU handover, and acting as a techno-functional specialist influencing business decisions. Candidates need over 10 years in finance systems and operations within tech and e-commerce, a track record as a techno-functional finance expert, strong stakeholder management, a Bachelor's degree in Business Administration, Finance, Accounting, or a related field, and basic SQL proficiency. Relocation is provided for this Bangkok-based role.
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This role is based in Bangkok, Thailand, and is open to candidates worldwide. The company offers a generous relocation package. The position involves spearheading high-volume, creative, and data-driven campaigns for business partners to boost their business and reach new heights. The role requires leveraging sophisticated marketing tools like Iterable and Builder.io, cultivating insights from campaign performance, and collaborating with teams in the US. The ideal candidate is detail-oriented with a flair for creativity, a knack for data analysis, and a desire to make a real impact in a fast-paced environment. The role requires a Marketing Specialist or Campaign Manager with 1+ years of experience in marketing operations or execution-focused roles. Candidates must have a passion for creating campaigns that directly impact partner business growth and pipeline acceleration. Strong analytical skills are essential to interpret campaign data and performance to drive insights and propose impactful improvements. The position demands the ability to manage several campaigns simultaneously without compromising quality and requires flexibility in scheduling to accommodate overlapping hours with US teams.
This role is based in Bangkok, Thailand, and is open to candidates worldwide. The company offers a generous relocation package. The position involves spearheading high-volume, creative, and data-driven campaigns for business partners to boost their success. The role requires leveraging sophisticated marketing tools like Iterable and Builder.io, cultivating insights from campaign performance, and collaborating to design compelling campaign materials. The ideal candidate is detail-oriented with a flair for creativity, a knack for data analysis, and a desire to make a real impact in a fast-paced environment.
This role involves handling data validation and processing aligned with MSE Mapping Operations standards and SLAs. The specialist will analyze and report validation results, suggesting actionable plans to improve manual and automated workflows. Responsibilities include maintaining work standards and SOPs, collaborating with internal and external stakeholders to standardize processes, and identifying and resolving operational issues. The position supports ad-hoc projects upon request. Candidates must be self-driven, detail-oriented, and capable of working under pressure. Proficiency in MS Excel is required, while SQL skills are a plus. Fresh graduates are welcome.
This role is a 1-year contract position based in Bangkok, Thailand. The Data Entry Specialist will handle data validation and processing at the operational level, ensuring alignment with the standards and SLAs of the MSE Mapping Operations. The role involves analyzing and reporting validation results to suggest actionable plans for improving manual and automated workflows. The specialist will also maintain and improve work standards and SOPs, collaborate with internal and external stakeholders to standardize workflows, and support ad-hoc projects. The position requires a self-driven individual with strong analytical and detail-oriented skills. Candidates must be able to work under pressure and adapt to a fast-paced environment.
Within Booking Holdings, an enhanced and more connected B2B business is being built within Booking Holdings consolidating the businesses of Booking.com, Priceline and Agoda into a single global division ("New B2B Business") About the role In this role, you will shape pricing and commercial strategies for partner opportunities, advise stakeholders on trade-offs, and drive value through execution and experimentation. You will work across Commercial, Product, Data Science, Marketing, and partner-facing teams, often in situations where alignment matters as much as the analysis itself. What you'll do * Own and evolve pricing strategies and optimization for B2B partner channels. * Build and lead experimentation roadmaps, including test design, success measures, decision frameworks, and post-test actions. * Evaluate pricing and growth opportunities through structured analysis, including elasticity, incrementality, cannibalization, and scenario modeling where relevant. * Act as a trusted advisor to senior internal and external stakeholders; surface trade-offs, align priorities, and drive decisions to closure; Coordinate cross-functional execution across Commercial, Product, Data Science, Marketing, and operations teams. * Turn complex findings into concise executive narratives, recommendations, and decision-ready materials; Manage strategic partner and vendor interactions when required, including presentations, working sessions, and follow-ups. What you'll bring * Experience applying quantitative analysis to commercial decisions in technology, e-commerce, travel, management consulting, internal strategy, or pricing. * Strong business judgment and structured problem-solving skills, with the ability to frame ambiguous questions, evaluate trade-offs, and recommend a path forward. * Exceptional stakeholder management and communication skills, including the ability to influence without authority and build alignment across functions, seniority levels, and geographies. * Fluency with data and analytical tools, including advanced SQL; experience with visualization tools such as Tableau or an equivalent platform. * Practical experience designing or interpreting controlled experiments and translating results into decisions. * A high-ownership, bias-for-action mindset and comfort operating in a fast-paced, test-and-learn environment. * A bachelor's degree in a quantitative, business, or related field, or equivalent practical experience. It's a plus if you have * A background in using quantitative data for decision making within tech, ecommerce , management consulting, internal strategy, or pricing initiatives * Experience building decision frameworks or analytical tools that are used repeatedly in live business decisions. * Working knowledge of Python or R for modeling and scalable analysis. What success looks like * Become a trusted advisor whose recommendations are clear, rigorous, and commercially grounded. * Turn pricing insights and experiments into decisions and coordinated execution. * Build alignment across stakeholders, functions, and markets. * Develop repeatable approaches that can scale across partners.
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team: The Performance Marketing Team of Agoda is a world leader in online marketing. This department is highly data-driven and focused on developing at-scale marketing programs that improve the lifetime value of Agoda customers through measurable marketing programs and channels. The team is a blend of the best analysts, marketing strategists, and data scientists in the world. The marketing leadership at Agoda have deep experience in data science, product, strategy, and other marketing fields and have built an organization that thrives on data, creative ideas, and technology. The Performance Marketing Team also fosters a great learning environment. You will be able to learn and grow by working closely with experts from a variety of backgrounds from all over the world. In this Role, you’ll get to: * Search: Experiment with text ads, bidding, and campaign structures on Google, Bing, Baidu, Naver, and other search engines. Adapt to new product features and roll out changes from successful tests. * Display: Test, analyze, and optimize campaigns on Facebook, Twitter, Instagram, and others. * Modeling: Analyze the vast amounts of data generated by experiments, develop models we can use for optimization, and build dashboards for account managers. What you’ll Need to Succeed: * Bachelor’s Degree or higher from top university in a quantitative subject (computer science, mathematics, engineering, or science) * Ability to communicate fluently in English * 2+ years’ experience in top-tier management consulting, investment banking, private equity, or strategy/business operations for a fast-growing globally operating tech company * Exposure to one or more data analysis packages or databases, e.g., SAS, R, SPSS, Python, VBA, SQL * Good numerical reasoning skills * Proficiency in Excel * Intellectual curiosity It’s Great if you Have: * Experience in digital marketing * Academic research experience
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. THIS ROLE IS BASED IN BANGKOK, THAILAND (RELOCATION PROVIDED) **Get to Know our Team:** The Supply Analytics team delivers data-driven insights and decision support to optimize Agoda’s supply ecosystem. We analyze partner and marketplace dynamics, build forecasts and models, run experiments, and create scalable dashboards and data products that power strategic direction and operational execution. We bring value through rigorous analyses and pragmatic, measurable recommendations that help Supply, Product and other teams prioritize work and drive impact. Our work improves inventory quality, partner economics, and the long-term health and growth of Agoda. **The Opportunity:** We are seeking a Manager/Senior Manager to lead strategic and operational initiatives that create both growth and efficiency for the Supply department. In this role, you will work directly with multiple stakeholders, including executive leadership and various cross-functional departments to successfully implement key initiatives. You will impact Agoda’s business through exploring new business opportunities, analyzing complex scaling challenges, and improve existing operations. **In this Role, you’ll get to:** * **General:**This role is a blend of hands on ‘in the business’ and executive level ‘on the business’ work. To succeed you will enjoy rolling up your sleeves, leading a team and contributing to strategy. * **Project Delivery:**Manage, standardize & validate the structure of business cases for product development, headcount, engineering resources, budgets, general strategic & roadmap prioritization. * **Experimentation:**Define success, measure / validate experiments and help ingrain an experimental mindset within the teams. * **Forecasting and Insights:**Provide a macro-led business intelligence view to the organization to prevent missed opportunities, surmount obstacles at all organizational levels and drive commercial behaviors. * **Analytics & Alerts:**Quantitative analysis, data mining and presentation of business metrics; identify drivers and build an end-to-end communication framework based on business value, effort and urgency. * **Process Improvement:**Work with all teams to drive inter- and intra- departmental efficiencies, optimize processes and prioritize system enhancements. * **Reporting:**Build dashboards, internal / external reports and present key datasets to enable all team members to efficiently and effectively monitor performance and prioritize their efforts. * **Leadership:**Lead a small team of experts to deliver the above functions and be excited by the challenge of mentoring team members across the chain and connectivity teams. **What you’ll Need to Succeed:** * 5+ years of leadership experience in analytics/data science/insights/strategy * 2+ years’ experience leading analytics, operational, product or other technical teams * Expert domain of data analysis and data visualization tools and software such as Excel, SQL, Tableau, Python, R, or similar * Strong statistical modelling and machine learning knowledge * Strong experience in finding data insights and provide business recommendation to the business * Excellent communicator with superior written, verbal, presentation and interpersonal communication skills. * Ability to multi-task, prioritize and coordinate resources. * Strong program/project management experience. * Bachelor’s degree ideally in a business or quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance) * Experience in articulating strategic issues and negotiating with C-level executives – experience in leading strategy consulting projects a plus * People management – track record of developing stars * Ability and willingness to drive projects independently, working efficiently to deliver results rapidly and engaging the relevant stakeholders throughout the process **It’s Great if you Have:** * Master’s degree in statistics, economics, mathematics or similar discipline * Experience in conducting A/B testing experimentation * Travel industry / e-commerce / tech / consulting experience #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
As a Support Associate in Bangkok, supporting Vietnamese and English queries, you will: * Build strong problem-solving and communication skills that open doors to many future roles * Support customers and partners from multiple countries and cultures, gaining truly global experience * Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly In This Role, You Will * Deliver outstanding service to guests and partners via phone, email, and chat * Handle a high volume of inquiries and deliver accurate, timely resolutions * Take end-to-end ownership of booking issues (e.g., changes, cancellations, payments, and other customer queries) * Work towards achieving individual and team KPIs (e.g., quality, productivity, customer satisfaction, etc.) * Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time * Apply Agoda policies and procedures in a fair and consistent way * Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases * Safeguard customer data and maintain strict confidentiality at all times * Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation * You may be required to work on public holidays * Enjoy Agoda’s Hybrid work model, i.e., primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks Core Skills and Competencies * Strong customer focus and a genuine desire to help others * Excellent spoken and written Vietnamese and English skills * Ability to stay calm, accurate, and professional under pressure * Good problem-solving skills, using guidelines and data to make decisions effectively * Flexibility to adapt to new tools, processes, and feedback * Ability to manage time and priorities in a fast-paced, high-volume environment * Reliability, integrity, and a positive, collaborative attitude Nice to Have * Prior working experience in customer support, contact center, or service roles * Experience in travel, e-commerce, hospitality, or BPO is a plus * Experience working with international customers or partners * Familiarity with contact center, CRM, or ticketing systems * Additional language skills beyond the core required languages for the role if any What you’ll Need to Succeed: * MUST have good command of spoken and written ENGLISH language and be a Native Vietnamese * English proficiency result e.g. at least 650 TOIEC or 6.0 IELTS test * Immaculate telephone manners and communication skills * Excellent listening skills, critical-thinker with attention to detail * Minimum typing speed of 35 words per minute * Willing to work on rotating shifts including weekends and public holidays * Ability to work in both a team environment and autonomously * Demonstrate high degree of integrity and confidentiality * Bachelor or equivalent degree and at least 2 years of working experience in the related field would be required for the work permit and visa Why Agoda * Competitive compensation with performance-based incentives * Annual discretionary performance bonus * Health insurance and other locally competitive benefits * Agoda travel discounts and special rates on accommodation and related products * Work from anywhere for up to 30 days per year * Structured training, coaching, and clear performance metrics * Opportunities to grow your career within the Customer Experience Group or across Agoda * An inclusive, international work environment where your ideas and feedback are valued This opportunity is open to both local and international candidates. Full visa sponsorship and relocation assistance will be provided.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get To Know Our Team:** Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda, introduce more travelers to our great products and service and deliver significant revenues to the overall business. **What You’ll Do:** * Manage and Develop Long-Term Partner Relationships to Drive Sustainable Growth for Affiliate Partners * Act as the primary point of contact for partners, managing day to day communication and coordinating across internal teams, including meeting participation, Slack support, and first level partner responses * Deliver against KPIs, growth targets, and key strategic initiatives aligned with business priorities * Collaborate with cross functional stakeholders to ensure seamless partner enablement and execution * Monitor and analyze market conditions, conducting competitor and technological landscape analysis, and prioritize market segment opportunities * Translate strategic objectives into actionable operational plans to support execution at scale **Required Qualifications:** * Proven track record, with 5-10 years of work experience in account management, project management * Prior experience navigating complex sales cycle end-to-end, including RFPs, government-funded processes, through to contract negotiations and closing * Proven success in building & maintaining long-term customer relationships * Native-Level Mandarin and Strong English Communication and Presentation Skills, Enabling Effective Alignment Across Partners and Internal Stakeholders * Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business * Strong organizational abilities, comfortable making prioritization decisions, with the ability to work effectively with a variety of stakeholders at all levels * Team player with a professional “get it done” attitude and work ethic * Strong data management, analytical and problem-solving skills * Able to work with a multi-cultural group of professionals * Proficiency in Microsoft Word, Excel, Outlook and Power Point **Preferred Qualifications:** * Fast learner with desire to learn * Project management background preferred * Experience in the travel and/or e-commerce industry preferred