Operations Specialist role at Agoda, based in Bangkok with relocation support, within the Strategic Partnerships department. The role processes and coordinates operational requests and projects supporting B2B partners (Managed and/or Self Serve) across sign-up, on-boarding, payouts, and the partner Knowledge Center, with specialization in contracting, payments, system administration, or partner experience. Responsibilities include handling inbound tickets, driving medium-sized process improvement projects, coordinating with Legal, Privacy, Fraud, Finance and Accounts Payables, maintaining SLAs, and providing peer training. Requirements include 3+ years of experience in Global Operations, strong analytical and project leadership skills, fluency in English, and the ability to manage multiple projects in a fast-paced environment. Nice-to-haves include SQL/MySQL knowledge, CRM/ticketing system experience, and a legal or commercial background.


