You will be responsible for providing advanced technical support for critical enterprise applications within the KBank ecosystem, including MDP, EBAN, DIH, and ENHD. Your role involves monitoring system operations, analyzing complex incidents, and coordinating with development and infrastructure teams to ensure high availability and performance. You will also manage ServiceNow tickets, maintain technical documentation, and implement proactive measures to prevent recurring operational issues. This position requires a strong focus on root cause analysis and effective collaboration across cross-functional teams to resolve production incidents within defined service levels. You will handle operational activities for VPN services and other infrastructure-related systems while adhering to strict security standards and service management processes. The role emphasizes continuous improvement of support workflows and operational efficiency to maintain business continuity.

This role focuses on analyzing complex datasets to optimize first-mile pickup routes and fleet utilization. You will identify operational bottlenecks and develop strategic initiatives to reduce costs and improve driver productivity. The position involves building operational dashboards to monitor fleet health and translating data into actionable insights for senior leadership. You will also communicate complex findings to stakeholders to ensure alignment across field operations and cross-functional teams.

This role focuses on owning the speed KPI strategy for the SPX Express network. You will set targets, align stakeholders across departments, and translate these goals into clear accountabilities for functional teams. The position requires driving performance to target by leading initiatives, tracking progress, and course-correcting to ensure goals are met. You will also design and pitch improvement strategies to identify gaps and lift speed performance organization-wide. Additionally, you will turn data into decisions by analyzing performance metrics to surface business insights and steer initiatives that maximize impact. Regular reporting to senior leadership and proactive flagging of performance deviations are key aspects of this role.

This role is responsible for leading a portfolio of global operational excellence and automation initiatives in the Customer Experience Group (CEG), with a focus on: (i) automation, AI, and tooling to enhance customer and agent experience, and (ii) process optimization and CX improvements across the post‑booking customer journey. You will lead a high‑performing team of project managers/experts to drive measurable impact on customer satisfaction, efficiency, quality, and cost. The role combines strategic problem solving, hands‑on data-driven execution, and strong stakeholder management with both technical (Product/Tech/Data) and non-technical (Operations/Support/Commercial) teams. **In this Role, you’ll get to:** **Lead and Own a Portfolio of Transformational Initiatives** * Own from end‑to‑end a collection of projects and/or areas of business in CEG (global coverage), spanning automation/AI and process excellence initiatives. * Prioritize, plan, and drive initiatives that improve mission‑critical metrics: customer satisfaction (e.g., CSAT), service levels, automation quality, productivity, cost efficiency, and employee/agent engagement. * Ensure CEG readiness to support Agoda’s new business and product initiatives by working closely with Product, Engineering, Data, Marketing, Strategic Partnerships, Partner Services, Finance, Legal, and other CEG teams. **Drive Automation & AI driven solutions** * Identify opportunities to leverage automation, AI, and tooling across customer and agent journeys (e.g., self‑service, workflow automation, AI quality testing). * Partner with Product Management / Technology / CEG teams to design, prioritize, and implement solutions, from experimentation and configuration through to global rollout and impact measurement. * Oversee the configuration and governance of operational flows and low‑code/automation tools, ensuring solutions are robust, scalable, and aligned with business goals and CX standards. **Shape End‑to‑End Customer & Process Improvements** * Continuously improve CEG end‑to‑end processes across the post‑booking journey to remove pain points, and improve operational performance through targeted initiatives and data driven insights. * Own and evolve frameworks and roadmaps for how we continuously improve our internal Standard Operating Procedures (SOPs) and related processes; balancing CX/PX outcomes vs. efficiency/cost. * Drive strategic initiatives across CEG such as improving Localization support in key growth markets, regulatory initiatives and partner closely with our commercial teams in order to improve partner/supplier pain points. * Define clear problem statements and build business cases to define and prioritize customer/partner pain points and success metrics. **Lead and Develop a High‑Performing Team** * Set long‑term vision, strategy, and annual/quarterly OKRs for your team, aligning with CEG and Agoda-wide priorities. * Manage and coach a team of project managers (and potentially people managers), building talent, capability, and succession within the Operational Excellence and Automation team. * Provide structured feedback, mentoring, and support to enable your team’s growth and to consistently raise the bar for quality and impact. * Build trusted relationships with senior leaders and stakeholders across CEG and other functions, effectively influencing priorities and decisions. * Monitor project milestones, identify risks and dependencies, troubleshoot issues, and implement mitigation plans—acting at all times as the ultimate owner of the portfolio’s outcomes. **What you’ll Need to Succeed:** **Experience & Background** * Freshers until 8+ years of experience in project/program management, operations, customer experience, process improvement, strategy, management consulting, or similar fields. * Significant people leadership experience, including building and managing high‑performing teams (ideally including people managers and individual contributors). * Proven track record of leading complex, cross‑functional initiatives from idea to implementation, with clear, measurable business impact. * Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects is highly advantageous. **Technical & Analytical Skills** * Strong analytical mindset; comfortable with numbers and quantitative problem solving. Able to define analysis structures, interpret data, challenge existing metrics, and make recommendations. * Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar) and experience leveraging them to drive decisions. * Comfort working with or overseeing workflow / automation / agent guidance tools, and the ability to engage in technical discussions with Product/Engineering/Data teams. Coding ability is a plus (you have to be willing to learn) * Exposure to AI/ML‑driven solutions in an operational or CX context (e.g., chatbots, recommendation engines, routing, classification, or decision support tools) is a strong plus. **CX, Process, and Delivery Skills** * Demonstrated experience in process improvement and CX transformation, ideally in operations or customer support environments. * Strong project and stakeholder management skills, with the ability to manage multiple initiatives in parallel, structure complex problems, and orchestrate cross‑functional teams. * Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost‑to‑serve. **Leadership, Communication & Ways of Working** * Excellent communication and presentation skills in English, with the ability to influence and align stakeholders at all levels, including senior leadership. * Ability to work effectively in a fast‑paced, dynamic, multicultural environment, comfortable with ambiguity and experimentation in a high‑velocity setting. * A growth mindset and positive attitude: proactive, hands‑on, detail‑oriented, and with a strong sense of ownership and accountability. * Eagerness to pitch new ideas, take initiative, and seek out opportunities for improvement; comfortable giving and receiving feedback. * Professional experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint). Experience with collaboration and project tracking tools is a plus. **What we offer** * Competitive compensation package (relocation support and visa support provided for successful overseas candidates) * Exciting, high‑impact career opportunity with a major global OTA, including potential moves between teams and global locations. You will interact with departmental senior leadership regularly. * Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds. * Continuous learning and development opportunities through corporate learning programs. * Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia. **Please note that we may not be able to provide an immediate response or follow up on every application.** #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.

Agoda Finance doesn’t sit on the sidelines. We sit at the table where decisions get made — and we make sure those decisions are backed by the sharpest financial thinking in the room. We’re looking for someone who sees a set of financials and immediately asks “what does this tell us, and what should we do about it?” Someone who can walk into a room of senior stakeholders, command their attention, and translate complex financial realities into clear, compelling narratives that drive action. If you’ve spent your career building something — better processes, stronger controls, smarter reporting — and you’re ready to do it at scale, across borders, and at one of Asia’s most dynamic tech companies, this is your seat. **In This Role, You’ll Get To** **International Financial Reporting** * Lead financial reporting across multiple jurisdictions — owning the numbers, the narrative, and the decisions that follow. Be the go-to voice for financial performance analysis that shapes how Agoda’s leadership thinks about the business. Partner directly with Booking Holdings and affiliated global brands on cross-entity financial matters. **Build What Doesn’t Exist Yet** * Take the lead on high-impact finance projects — new payment methods, new product launches, new market entries. Design the data flows, workflows, and control frameworks that will underpin Agoda’s next chapter. Drive UAT, post-go-live monitoring, and continuous improvement — from concept to execution. **Controls & Compliance That Actually Work** * Own the internal control environment across jurisdictions — SOX, Anti-Corruption, Corporate Policy — not as a checkbox exercise, but as a genuine competitive advantage. Oversee reconciliations across all significant balance sheet accounts and ensure exceptions are surfaced, understood, and resolved. Translate accounting policy into practical, operational guidance that teams can actually use. **Tax Intelligence** * Navigate corporate income tax, withholding tax, and indirect tax obligations across the countries where Agoda operates. Equip the Tax team with the precise, timely information they need to stay compliant and ahead of risk. **Lead, Develop, Elevate** * Build a team that’s better because of you — through coaching, mentorship, and setting a standard of excellence. Create an environment where smart people are challenged, supported, and growing. **What You’ll Need to Succeed** * **15+ years**of progressive finance and accounting experience, including meaningful time at management level. A track record of**owning financial reporting end-to-end**— not just producing it, but improving it. Deep fluency in**local GAAP and/or US GAAP**, internal controls, and multi-jurisdictional compliance. The ability to**lead through complexity**— across teams, time zones, and competing priorities. Exceptional communication skills — you can present to a CFO and coach a junior analyst in the same afternoon. Advanced Excel skills and comfort working in a data-rich environment. A**Bachelor’s or Master’s degree**in Accounting or Finance. **It’s Great If You Have** * Professional accounting qualification such as **CPA, ACCA, CA, CMA** or equivalent **SQL and data analysis skills**— because the best finance leaders don’t wait for the data team to answer their questions. Experience working in or with**high-growth tech companies**or complex multinational structures.

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get To Know Our Team:** Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda, introduce more travelers to our great products and service and deliver significant revenues to the overall business **In this Role, you’ll get to:** * Manage and perform finance operational activities to ensure timely execution of month-end closing and daily routine tasks. * Coordinate across various departments such as product, finance, commercial, BI etc. to support project delivery of new key initiatives. * Develop reporting solutions and automations to streamline operational processes and optimize inter-departmental workflows. * Identify internal control risks across operational processes and drive solution design and process improvements to mitigate control gaps. * Provide support across various operational workstreams and be able to fill in for other team members as and when needed. **What you’ll Need to Succeed:** * Growth mindset with a desire to learn about exciting new tools and technologies. * Ability to work independently and complete tasks reliably within timelines. * Efficiency focus and a passion for finding solutions to day-to-day problems. * Be proactive and have the drive to follow through with requests. * Good command of English language. * Customer focus and can-do attitude. **It’s Great if you have:** * Bachelor Degree in Business, Finance, Statistics or Economics or equivalent experience * Proficiency in Microsoft Word, Excel, Outlook and Power Point * Strong numerical and analytical skills * Experience with Databases and SQL * Fresh graduates are welcome #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.

You will be responsible for designing, developing, and maintaining scalable web applications that support our business operations. This role involves collaborating with cross-functional teams to deliver high-quality software solutions. You will work on various projects that enhance user experience and drive digital transformation within the organization. The position requires a proactive approach to problem-solving and a commitment to writing clean, efficient code. Your day-to-day work will include participating in the full software development lifecycle, from requirements gathering to deployment and maintenance. You will have the opportunity to work with modern technologies and contribute to architectural decisions that impact the system's performance and reliability. We value innovation and encourage team members to share ideas and best practices.

This role focuses on the design, development, and maintenance of technology solutions within the Central Group ecosystem. You will be responsible for analyzing complex business requirements and translating them into robust technical specifications. The position involves collaborating with cross-functional teams to deliver high-quality software applications that drive operational efficiency and enhance the customer experience. You will also play a key role in troubleshooting technical issues and ensuring the stability of critical systems. As a key member of the T1C department, you will contribute to the full software development lifecycle, from initial concept and architecture to deployment and ongoing support. You will be expected to stay updated with the latest industry trends and best practices to propose innovative solutions that align with the company's strategic goals. This is an excellent opportunity for a dedicated professional to make a significant impact on the digital transformation of a leading retail organization.

This role focuses on leveraging data to drive strategic decision-making and operational excellence within the distribution division. You will be responsible for transforming complex datasets into actionable insights that support both daily operations and long-term business growth. The position requires a strategic mindset to analyze performance trends and optimize business intelligence processes. You will utilize advanced analytical tools to interpret variances and identify key trends that inform business solutions. The role involves close collaboration with stakeholders to ensure data accuracy and relevance. By applying data-driven methodologies, you will help build a healthier, more sustainable future for millions of customers.

Join Agoda's Back End Engineering team to build scalable, fault-tolerant systems that power our core business logic. This role focuses on leading the development of AI-powered data querying solutions, enabling users to interact with data through natural language. You will also architect and develop scalable data quality tools and frameworks to ensure reliable and trustworthy data. As a senior technical leader, you will operate across AI, data infrastructure, and reliability domains, driving high-impact initiatives and serving as a key technical authority across the organization. This position is based in Bangkok, Thailand, with relocation support provided. You will collaborate with TPMs and stakeholders to define and drive the technical vision and roadmap for AI-driven querying, query engines, and data quality tools. Additionally, you will mentor engineers and raise standards across data quality & governance tools, query engines, and the broader data platform.