Agoda is hiring a Lead for People Technology Operational Excellence within its Global Service Delivery (GSD) team in Bangkok, with relocation provided. The role owns HRIS service operations covering Tier 2+ tickets, change requests, and data access requests, turning operational data into priorities and driving process improvements. Responsibilities include monitoring SLAs, building dashboards, standardizing SOPs, and coordinating change requests with HRIS specialists and project managers. The position requires 8+ years of experience in HRIS or IT service operations, hands-on ticketing tool experience (Jira Service Management, ServiceNow, or Zendesk), strong data analytics skills, and experience creating SOPs and defining service metrics. Workday experience, SQL, and ITIL/Lean/Six Sigma knowledge are nice to have.
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Agoda is hiring a Motion Designer to join its Performance Marketing team in Bangkok, with relocation provided and a hybrid schedule (3 days in office, 2 days from home). The role owns motion design and animation for consumer campaigns, producing motion graphics, animations, and video content across social, performance, and brand channels, while leveraging AI-powered tools to scale and localize creative globally. Candidates need 5+ years of experience in motion design, content creation, or advertising, an outstanding portfolio, and advanced proficiency in After Effects, Premiere Pro, Photoshop, Illustrator, and Figma. Demonstrated experience creating AI-generated imagery and video for commercial marketing using tools such as Veo, Imagen, Seedance, Higgsfield, ElevenLabs, or similar is required. A portfolio must be submitted with the application.
Agoda is hiring a Senior Product Designer for its Customer Experience Group (CEG) Consumer team in Bangkok, with relocation provided. The role focuses on designing self-service tools that help customers resolve booking issues, reducing friction and frustration across Agoda's products. The designer will collaborate with product managers, 6-8 engineers, researchers, and cross-functional partners to drive discovery, define requirements, and deliver solutions. The position requires 6+ years of full-time UX/Interaction design experience for digital or web-based products, with in-house experience highly preferred. Candidates should have a track record of crafting sophisticated flows and customer journeys, thinking at a system level, and balancing multiple priorities in a fast-paced environment. The role follows a hybrid work model (3 days in office, 2 days WFH per week).
Agoda is hiring a Staff Backend Engineer to join its IT Engineering team in Bangkok, Thailand, with relocation provided. The role owns the design, scalability, reliability, and performance of a critical backend service or domain end-to-end, combining hands-on coding with system design and technical leadership. Responsibilities include leading complex feature development, making independent architectural trade-offs, mentoring engineers, partnering with product and business stakeholders, and driving production issue resolution. The position requires 8–12 years of backend engineering experience, deep expertise in Java, Kotlin, Scala, or Go, and strong skills in distributed systems, microservices, REST APIs, SQL/NoSQL databases, and performance/scalability. Candidates should demonstrate ownership beyond assigned tasks, comfort with ambiguity, and a track record of mentoring engineers with measurable outcomes.
Agoda is hiring a People Technology Security Specialist to strengthen the security framework across its People Team platforms, with a primary focus on Workday (HRIS) and related systems such as Greenhouse, Zendesk, and Tableau. The role owns security architecture, access controls, and role-based permissions, while partnering with IT Security, audit, Data Privacy, and Employee Relations teams to support SOX and GDPR compliance and drive process improvements. The position requires 2+ years of project management experience and proven hands-on Workday security implementation, including cross-platform access control design and GDPR compliance. Candidates should have strong communication and analytical skills, familiarity with Scrum/Agile, and English proficiency. Workday security certifications, SOX-regulated environment experience, and exposure to Greenhouse, Zendesk, or Tableau are advantageous.
Agoda is hiring an Engineering Manager for its Developer Platform & DevOps team in Bangkok, with relocation provided. The role leads a team of at least five engineers responsible for core developer platforms, CI/CD, source control, service discovery, and deployment tooling used across Agoda's R&D. The manager combines hands-on software development with people leadership, setting technical direction and improving developer productivity, reliability, and security at scale. The position requires strong full SDLC software development experience, coding in Go or Python, and applied knowledge of CI/CD, DevOps, containerisation, and cloud-native practices using Git, Docker, and Kubernetes. Experience managing Agile or Scrum teams and making data-driven decisions is expected. Familiarity with React.js, Ansible, Consul, Vault, PostgreSQL, or Elasticsearch is a plus.
Operations Specialist role at Agoda, based in Bangkok with relocation support, within the Strategic Partnerships department. The role processes and coordinates operational requests and projects supporting B2B partners (Managed and/or Self Serve) across sign-up, on-boarding, payouts, and the partner Knowledge Center, with specialization in contracting, payments, system administration, or partner experience. Responsibilities include handling inbound tickets, driving medium-sized process improvement projects, coordinating with Legal, Privacy, Fraud, Finance and Accounts Payables, maintaining SLAs, and providing peer training. Requirements include 3+ years of experience in Global Operations, strong analytical and project leadership skills, fluency in English, and the ability to manage multiple projects in a fast-paced environment. Nice-to-haves include SQL/MySQL knowledge, CRM/ticketing system experience, and a legal or commercial background.
Agoda is hiring a Senior Product Designer for the Trip Marketing team, based in Bangkok with relocation provided. The role leads the design of cross-sell and recommendation experiences across user touchpoints, partnering with engineers, user researchers, and product managers. The designer will set UX strategy, drive complex initiatives, and own the design process from discovery to delivery in a hybrid setup (3 days office, 2 days WFH). Candidates need 6+ years of full-time product design experience, strong UI craft, and a portfolio demonstrating user-centered web and mobile design. Experience with research, stakeholder management within agile teams, and articulating design rationale is required.
Agoda is hiring an Employee Relations Senior Consultant to join the Global Employee Relations team within People and Organization Development. The role acts as a senior individual contributor and escalation/advisory partner to ER Services, HR Business Partners, and leaders, focusing on complex or precedent-setting employee relations, employment policy, workplace risk, and industrial relations across global operations rather than routine case management. The consultant strengthens ER governance, quality assurance, policy and process design, risk insight, and organizational capability, partnering with Legal, Compliance, People Analytics, and local ER/HRBP teams. Candidates need at least 8 years of relevant ER/Labor Relations/policy/HRBP experience in large complex organizations, strong employment law and dispute resolution knowledge, fluency in English, and a degree in HR, Law, Industrial Relations, or equivalent.
Agoda is hiring a Senior Manager, Tax Controversy based in Bangkok (with relocation provided from Singapore). Reporting to the Global Lead for Tax Controversy, the role leads and supports global tax audits, disputes, tax authority engagement, and defense of direct and indirect tax positions across multiple jurisdictions. The position owns all phases of controversy matters, shapes best-practice frameworks, and partners with Government Affairs, Legal, and Commercial teams to influence tax policy in key markets. The ideal candidate is a senior tax professional with strong technical expertise in tax law, significant experience managing complex cross-border controversies and regional tax disputes, proven negotiation skills, and a track record of developing robust audit defenses. The role requires 8-10 years of relevant experience in tax controversy, audit defense, or tax litigation, ideally with Asia Pacific exposure, and the ability to work independently in a fast-paced, multicultural environment.