We are seeking a detail-oriented Operations Automation Analyst to optimize our business processes and improve operational efficiency. You will be responsible for analyzing current workflows, identifying bottlenecks, and designing automated solutions to streamline operations. This role requires a strong understanding of process improvement methodologies and the ability to collaborate with cross-functional teams to implement sustainable changes. You will play a key role in driving digital transformation initiatives within the organization. The ideal candidate will have a proven track record of working with automation tools and process mapping techniques. You will work closely with stakeholders to gather requirements and translate them into technical specifications for automation projects. Your work will directly impact the organization's ability to deliver services more effectively and reduce manual effort. We are looking for someone who is analytical, proactive, and passionate about driving operational excellence.

This role focuses on managing campaign deal submissions and driving the strategy for product assortment. You will oversee the deal-hunting operations and provide key insights to continuously improve campaign performance. The position requires close collaboration with local commercial teams, regional product teams, and campaign onsite staff to enhance seller experience and adoption. You will also analyze business requirements and evaluate the feasibility of feature requests to deliver effective deal-hunting solutions.

Manage day-to-day activities of the company’s finance operations mainly related to Accounts Receivable and Revenue; ensuring all financial transactions, systems, and procedures comply with regulations, accounting principles, and standards. Lead day-to-day finance operations for Accounts Receivable and Revenue, ensuring compliance with accounting standards, regulations, SOX, and internal policies. Define and execute the global/regional AR strategy aligned with business goals, cash-flow optimization, and risk management. Drive standardization, automation, and optimization of invoicing, aging, and overdue receivables management in partnership with Collections. Own AR performance reporting and KPIs (DSO, CEI, overdue %, dispute aging, bad debt) and deliver actionable insights to management. Manage and continuously improve the bad-debt provisioning process through analysis, controls, and governance. Act as a key business partner, balancing commercial relationships with strong financial discipline and dispute resolution. Lead finance transformation initiatives and projects, including requirements definition, process design, UAT, go-live support, and post-implementation monitoring. Troubleshoot operational issues and collaborate cross-functionally with IT, Product, Finance Systems, Supply, and Customer Support to resolve root causes. Oversee month-end and year-end close activities related to receivables, ensuring timely and accurate internal and external reporting. Lead, mentor, and develop AR, billing, and collections teams; establish clear ownership, escalation paths, and a high-performance, metrics-driven culture.

As Director, Content and Product Operations, you will play a key leadership role in analyzing customer and product data to determine business value and priorities, setting the strategy, roadmap and KPIs to deliver efficient and effective operations. You will build and manage multiple large teams in a fast-paced, international environment. You will lead your teams in execution, collaborate closely with product managers and IT on A/B experiments and reporting, and coordinate with accommodation supply, connectivity, strategic partnerships, and customer support teams to ensure operational excellence. This position is based in Bangkok, Thailand, reporting to the VP of Product, and is open to candidates worldwide. We will assist you with visa and relocation, ensuring a smooth transition to working and living in Bangkok. Responsibilities: * Develop and execute content and product operations strategies to support Agoda’s business goals. * Set content and data priorities based on customer needs and business value. * Establish and track KPIs to measure business impact and operational performance. * Create and manage roadmaps and project plans for key initiatives. * Collaborate with cross-functional teams, including Product, Technology, and Supply, to deliver effective content solutions. * Lead, develop, and mentor a high-performing team, fostering a culture of innovation and accountability. * Monitor and improve content systems and processes for efficiency and quality. * Troubleshoot and resolve issues across the content supply chain. Experience Required: * 10+ years of experience in driving Operations for large organizations * At least 6 years of direct management experience, including leading teams of 20 or more * Experience managing teams in the e-commerce or technology/internet space * Proven ability to set and execute content or operational strategy to drive business results * Strong analytical skills and data-driven decision-making; SQL expertise a plus * Demonstrated experience optimizing operational workflows and resourcing, both automated and manual, to achieve business goals

You will lead a team of Payment & Operations Support Specialists, focusing on high-quality customer service for payment solutions. Your role involves managing escalations, manual processing of payments and refunds, and ensuring compliance to prevent financial loss. You will also analyze operational data to drive continuous improvement and mentor new team members. This position requires strong expertise in payment operations, financial services, and data analysis. You will act as a subject-matter expert to resolve complex payment issues and partner with various stakeholders to optimize processes. The role demands a proactive approach to identifying compliance opportunities and implementing targeted action plans. You will oversee traffic distribution, reporting, and analysis using tools like Excel, SQL, and Tableau. The team operates with a strong sense of collaboration, supporting each other through regular meetings and training sessions. You will be responsible for driving talent growth and maintaining high standards of team performance and wellbeing.

You will play a critical role in Agoda's financial operations by monitoring and analyzing key financial data. Your primary responsibilities include reconciling and validating data related to payments, bookings, and receipts. You will contribute to designing and enhancing processes to ensure financial data integrity. This role offers the opportunity to gain a deep understanding of Agoda's business objectives and operational processes. You will work in a fast-paced, high-intensity environment and communicate effectively with stakeholders across Europe and the US. You will be proactive in identifying issues and recognizing patterns to provide short, medium, and long-term solutions. The role involves responding to constant changes from business demands and adjusting daily tasks accordingly. You will prepare ad-hoc reports and analysis to support decision-making. As the company continues to expand, the role may evolve, offering opportunities for additional challenges and responsibilities.

This role involves performing a variety of sales and operational activities within a retail environment. You will be responsible for supporting store operations and driving targeted gross sales by executing daily tasks effectively. The position requires a service-oriented approach to ensure customer satisfaction and meet organizational goals. You will engage directly with customers to sell products, provide expert advice, and handle payment services. The role focuses on building strong customer relationships and maintaining high standards of store presentation and operational efficiency.

This role focuses on managing daily store operations and driving sales performance within a retail environment. You will be responsible for executing store activities that directly contribute to gross sales targets. The position requires a proactive approach to customer service, including handling payments and providing expert product recommendations to meet customer expectations. You will work closely with the store team to ensure smooth operations and achieve organizational sales goals. The ideal candidate will act as a key point of contact for customers, ensuring a positive shopping experience through effective communication and professional conduct. You will handle specific and technical product sales, requiring a strong understanding of merchandise to guide purchasing decisions. This role offers an opportunity to develop leadership skills within a dynamic retail setting while supporting the overall success of the store.

This role focuses on overseeing daily store operations to ensure smooth sales processes and customer satisfaction. You will manage inventory, organize product displays, and handle payment services to maintain high operational standards. The position requires strong leadership skills to guide sales and operations staff, ensuring they are well-prepared for their shifts and perform effectively. Additionally, you will analyze customer data to build lasting relationships and support the store's gross sales targets. You will be responsible for controlling product sales by providing expert advice on technical items and managing the return process. Your role involves planning staff schedules to align with business plans and monitoring inventory levels to prevent loss. You will also handle customer inquiries regarding payments and ensure all documentation is accurate. This position is ideal for a detail-oriented professional who can balance operational efficiency with excellent customer service.

We are seeking a data-driven and execution-focused Associate to join our Merchant Strategy & Operations team. This role sits at the intersection of commercial growth and operational excellence, serving as the central owner of key merchant app features. You will drive category assortment scaling and lead critical regional initiatives to maximize sales growth and platform selection. The position requires a builder's mentality with a sharp eye for operational efficiency and the ability to streamline processes across local teams. You will be responsible for optimizing merchant tool adoption and feature rollouts through close collaboration with Product and Tech teams. Additionally, you will actively track and build dashboards for key performance indicators, including SKU health, campaign ROI, and tool adoption rates, to provide actionable insights to leadership. This is an opportunity to work within Southeast Asia's leading superapp and impact millions of micro-entrepreneurs.