This role focuses on managing Inbound and Outbound processes with strong operational control and problem-solving skills. The position involves managing workforce, monitoring daily team performance, and ensuring smooth workflow execution. Key duties include supporting productivity and quality targets, maintaining compliance with operational and safety standards, and controlling backlog and SLA. The role requires good coordination with cross-functional departments and driving continuous improvement to enhance operational efficiency.
This role involves proactively sourcing and pitching potential host locations to grow the SPX locker network. Responsibilities include conducting field surveys to assess site suitability, negotiating lease terms, and managing the transition of signed sites to installation. The position requires close collaboration with operations and engineering teams to ensure successful deployment and maintaining relationships with property management groups.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**The Opportunity:**
As Senior Manager, Global Strategic Project, you will be instrumental in helping the Strategic Project Director to drive the implementation of global initiatives and innovations. In this high impact role, you will be responsible for safeguarding Agoda’s market position, proactively countering competitive threats, and ensuring our offerings remain the top choice for travelers.
You will collaborate across departments to develop and execute defense strategies, leveraging data, market intelligence, and innovative tactics to stay ahead in a dynamic and fast-evolving industry. You bring analytical acumen coupled with marketplace knowledge and a high level of operational savvy. You have a history of owning projects and are relentless in driving these through to completion.
The role is based in Bangkok and reports to the Strategic Project Director.
**In this Role, you’ll get to:**
* Lead a team towards maximizing business performance and competitive situation of the hotel supply organization
* Define and track key performance indicators (KPIs) to measure the impact of strategic initiatives and ensure accountability.
* Drive the end-to-end delivery of strategic projects, ensuring alignment with business goals, timely execution, and continuous improvement.
* Develop, implement, and improve new operational tools to gather internal and external insights
* Transform insights gathered into actionable initiatives and improve existing partner programs to meet the needs of our partners
* Work with senior stakeholders across multiple departments to drive projects and goals to completion
**What you’ll Need to Succeed:**
* ~1 2+ years operations, strategy or project management experience required; team management experience is a plus
* Very strong analytical and problem-solving skills
* Strong communication& stakeholder management skills with fluency in English
* Proven track record in project delivery and management
* Comfortable utilizing AI to improve work efficiency, quality and output
* Experience in Internet, E-commerce, technology or travel industry experience is a plus
* Experience in Management Consulting is a plus
* Bachelor or equivalent degree required, MBA is a plus
* Team player with great collaboration skills
* Energetic and driven with Professional “get it done” attitude
* Creative and Innovative, adapts well to and is energized by change
* Working knowledge and fluency with SQL is a plus
Job Description
* Conduct regular reconciliations of reports to ensure accuracy and completeness of financial records
* Manage the payment process, including initiating payments, verifying payment details, and reconciling accounts payable transactions
* Ensure compliance with relevant regulations and internal controls governing consignment transactions
* Proceed financial transactions, including document review, data entry, and verification of transaction details
* Serve as a point of contact for clients regarding consignment finance transactions, addressing inquiries, and providing assistance as needed
* Collaborate with cross-functional teams, including procurement, finance (AR/AP), and operations, to support projects and initiatives
* Work with different departments to understand the mechanics of coupons, campaigns and other e-commerce related features
* Prepare regular reports for internal stakeholders and external partners as required
* Perform other tasks as assigned
Qualifications
* Bachelor’s degree in accounting, finance, purchasing, economics or relevant fields
* 5+ years of experience in finance operations
* Experience working in or with e-commerce platforms is a plus
* Excellent Microsoft Office proficiency is required
* Able to communicate and coordinate with internal stakeholders
* Ability to work under pressure and in a fast-paced environment
* High sense of responsibility and high attention to detail
Manage day-to-day activities of the company’s finance operations mainly related to Accounts Receivable and Revenue; ensuring all financial transactions, systems, and procedures comply with regulations, accounting principles, and standards.
Lead day-to-day finance operations for Accounts Receivable and Revenue, ensuring compliance with accounting standards, regulations, SOX, and internal policies.
Define and execute the global/regional AR strategy aligned with business goals, cash-flow optimization, and risk management.
Drive standardization, automation, and optimization of invoicing, aging, and overdue receivables management in partnership with Collections.
Own AR performance reporting and KPIs (DSO, CEI, overdue %, dispute aging, bad debt) and deliver actionable insights to management.
Manage and continuously improve the bad-debt provisioning process through analysis, controls, and governance.
Act as a key business partner, balancing commercial relationships with strong financial discipline and dispute resolution.
Lead finance transformation initiatives and projects, including requirements definition, process design, UAT, go-live support, and post-implementation monitoring.
Troubleshoot operational issues and collaborate cross-functionally with IT, Product, Finance Systems, Supply, and Customer Support to resolve root causes.
Oversee month-end and year-end close activities related to receivables, ensuring timely and accurate internal and external reporting.
Lead, mentor, and develop AR, billing, and collections teams; establish clear ownership, escalation paths, and a high-performance, metrics-driven culture.
As Director, Content and Product Operations, you will play a key leadership role in analyzing customer and product data to determine business value and priorities, setting the strategy, roadmap and KPIs to deliver efficient and effective operations. You will build and manage multiple large teams in a fast-paced, international environment.
You will lead your teams in execution, collaborate closely with product managers and IT on A/B experiments and reporting, and coordinate with accommodation supply, connectivity, strategic partnerships, and customer support teams to ensure operational excellence.
This position is based in Bangkok, Thailand, reporting to the VP of Product, and is open to candidates worldwide. We will assist you with visa and relocation, ensuring a smooth transition to working and living in Bangkok.
Responsibilities:
* Develop and execute content and product operations strategies to support Agoda’s business goals.
* Set content and data priorities based on customer needs and business value.
* Establish and track KPIs to measure business impact and operational performance.
* Create and manage roadmaps and project plans for key initiatives.
* Collaborate with cross-functional teams, including Product, Technology, and Supply, to deliver effective content solutions.
* Lead, develop, and mentor a high-performing team, fostering a culture of innovation and accountability.
* Monitor and improve content systems and processes for efficiency and quality.
* Troubleshoot and resolve issues across the content supply chain.
Experience Required:
* 10+ years of experience in driving Operations for large organizations
* At least 6 years of direct management experience, including leading teams of 20 or more
* Experience managing teams in the e-commerce or technology/internet space
* Proven ability to set and execute content or operational strategy to drive business results
* Strong analytical skills and data-driven decision-making; SQL expertise a plus
* Demonstrated experience optimizing operational workflows and resourcing, both automated and manual, to achieve business goals
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get to Know our Team:**
Product Operations is a large, multicultural team of diversely talented individuals that serve as the curators of Agoda’s product. We manage all the product our customers and partners see on each of our products. As a part of our team, you’ll take ownership in processes that are critical to multiple other teams across the business. Product Operations is also keen on self-improvement and innovation. We run our own experiments on images, structured data, and language copy and analyze the data to make impactful decisions. With the support of state-of-the-art technology and an enriching work environment, we strengthen the bottom line and drive new business for Agoda.
****No relocation support****
**In this Role, you will get to:**
* Handle data validation and processing in operational level aligned with standards and SLAs of Product Content Operations.
* Analyze, report, and distribute validation results, suggest ideas with actionable plan to improve and develop both manual and automated workflows regarding quality and efficiency.
* Maintain and improve work standards and SOPs/guidelines, ensuring documents are always up to date.
* Collaborate with internal and external stakeholders to improve quality of works regarding operational and/or technical approaches, also propose idea with actionable plan to standardize workflows and documents.
* Identify, troubleshoot, and resolve issues upon requests.
* Support ad-hoc projects upon requests.
**Requirements:**
* Undergraduate degree from an accredited university (fresh graduates are welcome).
* Good written and verbal communication skills in English; fluency in other languages is a plus.
* Experiencing in day-to-day operations in tech or Hospitality/OTA industry is a plus.
* Data-driven, analytical, and detail-oriented mindsets are required.
* Ability to work under pressure and time-constraint environment; fast learner, adapts well to and is energized by change.
* Ability to self-manage, multi-task, communicate effectively, work independently, and work as team; proactive, friendly, with a sense of ownership.
* Proficiency in MS Excel (i.e. Pivot table, Vlookup); SQL or other programming language is a plus.
The HCL Operations Lead is a management role covering total Home Care Liquid packing and the transformation of Home Care Powder production at Unilever’s Minburi Factory. The role leads operators and coordinates with Manufacturing, HR, Quality, and Safety while overseeing daily production, troubleshooting, operational improvement, waste reduction, and performance targets.
Candidates need an engineering background, at least five years of managerial experience, and practical knowledge of autonomous maintenance in manufacturing or FMCG. The role also requires English communication, coaching, influencing, and leadership skills, plus knowledge of preventive maintenance, condition monitoring, factory controls, and relevant manufacturing processes and filling machinery.
Bangkok (Shopee Warehouse, Bangna Km. 23)Not specified
The Inbound Supervisor manages inbound operations for a wide range of products at Shopee's warehouse in Bangna Km. 23. Responsibilities include ensuring the inbound team meets KPIs, coordinating with Sourcing and Regional teams for smooth shipment arrivals, and proposing process improvements.
Candidates need a Bachelor's degree in Logistics, Supply Chain, or a related field, plus 2-3 years of warehouse or logistics management experience. Required skills include knowledge of warehouse management and inventory control, proficiency in Microsoft Excel, strong coordination and negotiation abilities, and effective English communication.
The Inventory Supervisor at Shopee's Wangnoi operations site in Bangkok oversees cycle count processes and inventory accuracy for consumable and seller stock. Responsibilities include managing cycle count plans in WMS, monitoring expired, aging and non-moving stock, coordinating inventory write-offs with finance and auditors, and preparing weekly reports on damage, aging, expired and inventory on hand. The role collaborates with senior business teams on operational strategy and execution.
Candidates need a Bachelor's degree in logistics, supply chain or a related field and 3-5 years of inventory management experience, preferably in e-commerce. Experience with inventory cycle counts, English communication, problem-solving, and proficiency in Microsoft Excel are required. The position involves shift work, including weekends and at least four night shifts per month.
