Product Operations Administrator (Product Operations) (3 months contract)

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

**Get to Know our Team:**

Product Operations is a large, multicultural team of diversely talented individuals that serve as the curators of Agoda’s product. We manage all the product our customers and partners see on each of our products. As a part of our team, you’ll take ownership in processes that are critical to multiple other teams across the business. Product Operations is also keen on self-improvement and innovation. We run our own experiments on images, structured data, and language copy and analyze the data to make impactful decisions. With the support of state-of-the-art technology and an enriching work environment, we strengthen the bottom line and drive new business for Agoda.

****No relocation support****

**In this Role, you will get to:**

* Handle data validation and processing in operational level aligned with standards and SLAs of Product Content Operations.

* Analyze, report, and distribute validation results, suggest ideas with actionable plan to improve and develop both manual and automated workflows regarding quality and efficiency.

* Maintain and improve work standards and SOPs/guidelines, ensuring documents are always up to date.

* Collaborate with internal and external stakeholders to improve quality of works regarding operational and/or technical approaches, also propose idea with actionable plan to standardize workflows and documents.

* Identify, troubleshoot, and resolve issues upon requests.

* Support ad-hoc projects upon requests.

**Requirements:**

* Undergraduate degree from an accredited university (fresh graduates are welcome).

* Good written and verbal communication skills in English; fluency in other languages is a plus.

* Experiencing in day-to-day operations in tech or Hospitality/OTA industry is a plus.

* Data-driven, analytical, and detail-oriented mindsets are required.

* Ability to work under pressure and time-constraint environment; fast learner, adapts well to and is energized by change.

* Ability to self-manage, multi-task, communicate effectively, work independently, and work as team; proactive, friendly, with a sense of ownership.

* Proficiency in MS Excel (i.e. Pivot table, Vlookup); SQL or other programming language is a plus.

Handle data validation and processing in operational level aligned with standards and SLAs of Product Content Operations.

Analyze, report, and distribute validation results, suggest ideas with actionable plan to improve and develop both manual and automated workflows regarding quality and efficiency.

Maintain and improve work standards and SOPs/guidelines, ensuring documents are always up to date.

Collaborate with internal and external stakeholders to improve quality of works regarding operational and/or technical approaches, also propose idea with actionable plan to standardize workflows and documents.

Identify, troubleshoot, and resolve issues upon requests.

Support ad-hoc projects upon requests.

Undergraduate degree from an accredited university (fresh graduates are welcome).

Good written and verbal communication skills in English; fluency in other languages is a plus.

Experiencing in day-to-day operations in tech or Hospitality/OTA industry is a plus.

Data-driven, analytical, and detail-oriented mindsets are required.

Ability to work under pressure and time-constraint environment; fast learner, adapts well to and is energized by change.

Ability to self-manage, multi-task, communicate effectively, work independently, and work as team; proactive, friendly, with a sense of ownership.

Proficiency in MS Excel (i.e. Pivot table, Vlookup); SQL or other programming language is a plus.

Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.