We are looking for an Associate Director to join the largest and fastest growing online hotel booking platform in Asia based in Bangkok, Thailand. Agoda is a strongly data driven organization: as an Associate Director, your insights will impact strategic and tactical decisions driving business growth. **Responsibilities:** As a pivotal leader in Data Analytics, you will drive transformative business impact by leading a team to deliver strategic, action-oriented insights. Your role is crucial in shaping data-driven decisions that enhance Agoda’s competitive edge and operational efficiency. **Strategic Leadership:** * Spearhead analytical projects that align with stakeholder needs, from problem definition to insightful communication of results, influencing key areas like Marketing, Product, and Partner Services. * Lead initiatives such as predictive modeling to optimize customer wait times and call demand, customer segmentation for personalized service, and the creation of innovative dashboards for business intelligence. **Business Impact:** * Collaborate with stakeholders to uncover business opportunities, leveraging data to inform strategic decision-making. * Proactively prioritize business strategies through insightful data analysis, driving growth and efficiency. * Ensure timely, error-free delivery of analytical outputs, enhancing decision-making processes across the organization. **Team Excellence:** * Guide your team in defining business problems, extracting and analyzing data, and presenting findings through compelling visualizations. * Balance multiple priorities, maintaining clear communication with stakeholders on progress and delivery timelines. * Strengthen team resilience, mitigating risks of process or system failures. * Mentor and develop team members, fostering a culture of continuous improvement and career growth. **Qualifications and Experience** * Bachelor’s degree in mathematics, statistics, data science, computer sciences, engineering or a related degree program with outstanding academic results * 8+ years of relevant experience, including 4+ years of experience as a people manager * SQL proficiency: can extract data from large databases using SQL to develop data queries * Excellent problem-solving skills including the ability to analyze and resolve complex problems * Strong business sense * Excellent communication and comprehension skills: confident communicating with people of differing levels of seniority, analytical understanding and from a wide variety of backgrounds * Organized and structured: can manage multiple, competing priorities and deliver results under tight deadlines * Fluent in English both spoken and written – additional languages are a plus **Attitude** * Curious, proactive, practical and solution-oriented with “Get it done!” attitude * Data savvy and love crunching numbers: love the idea of working in an international and multicultural company, analyzing billions of actions from millions of travelers choosing from thousands of hotels * Interested in telling an impactful story with analysis and smart data visualization, not just number crunch * Able to work in a highly multi-cultural team * Attentive to detail and committed to data integrity * Aware of the importance of discretion, confidentiality, and ethical behavior **What we offer** * Be part of a dynamic and exciting data-driven multinational team in a successful and fast-growing tech company * A clearly defined career path will help you to continuously develop your skills. * The chance to propose ideas to improve operations based on data and have an impact on the customer experience * Benefit: * Relocation package for employees joining from abroad * International health insurance * Annual performance bonus * Parking fees reimburse * Discount for Agoda employee booking on Agoda.com
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This role involves developing financial applications and tools to support credit management and business requirements. The position requires analyzing existing systems and workflows to identify opportunities for process improvement. The candidate will develop and enhance Data, AI/ML, and Data Visualization solutions for credit analysis and strategic decision-making. Responsibilities include collaborating with business and IT teams to gather requirements, preparing system specifications, participating in testing, and monitoring project progress. The role also involves coordinating projects with multiple stakeholders and providing ongoing system support to ensure reliable operations.
Agoda is hiring a Manager/Senior Manager, Fintech Solution in Bangkok, Thailand, within the Finance department. The role leads finance systems and process improvement, collaborating with finance teams (Pay-in, Treasury, GL) and cross-functional partners in IT, Product, and business units. Key duties include addressing operational issues in Accounts Receivable, Treasury, and GL, co-leading projects from solution design through implementation and BAU handover, and acting as a techno-functional specialist influencing business decisions. Candidates need over 10 years in finance systems and operations within tech and e-commerce, a track record as a techno-functional finance expert, strong stakeholder management, a Bachelor's degree in Business Administration, Finance, Accounting, or a related field, and basic SQL proficiency. Relocation is provided for this Bangkok-based role.
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This role focuses on project planning and execution for network improvement initiatives. The position involves leading project kickoff meetings, establishing governance structures, and defining team roles. Responsibilities include analyzing operations functions like transportation routes and productivity, and collaborating with cross-functional teams such as operations and BI to align projects with business objectives. The role requires providing regular updates on progress, KPIs, and risks.
This role serves as the Southeast Asia Field Marketing Specialist, focusing on Indonesia and Thailand. The position involves building and executing field marketing strategies to drive product consideration and adoption through integrated go-to-market programs. The specialist partners with country sales and marketing leadership to deepen target-account engagement by industry and segment. Responsibilities include executing account-based programs, managing paid media and content syndication, coordinating content partnerships, and developing country-specific demand generation campaigns. The role also supports cross-SEA initiatives, such as AI-related marketing campaigns, and requires managing program logistics and analyzing data from marketing systems to track ROI.
This Associate Director role leads the project management team for the B2B Partnerships and Automation team within the Customer Experience Group. The position involves setting direction and raising delivery standards for a portfolio covering automation, AI, and tooling that improve customer and agent experience, as well as process optimization across the post-booking journey. The role requires combining strategic problem solving, hands-on data-driven execution, and senior stakeholder management to translate business needs into deliverable work. The team drives end-to-end customer experience and process improvements, scaling impact through automation, AI, and tooling across customer-facing and agent-facing journeys.
This role is part of the Service Optimization function within the Customer Experience Group. The Associate Project Manager will partner with the Workforce Management team to improve forecasting, capacity planning, and scheduling. The position involves using SQL and Python to analyze data, build scalable solutions, and drive automation initiatives. The role requires strong analytical skills and the ability to lead cross-functional projects to enhance operational efficiency.
This role involves leading and contributing to strategic projects with senior stakeholders across the organization. The Manager will work with executives in commercial, product, supply, marketing, and finance to define strategy and drive key initiatives. Responsibilities include leading a team of analysts, conducting industry and competitor analysis, developing business strategies, and supporting high-quality materials for internal and external audiences. The role also involves tracking OKRs, organizing Quarterly Business Reviews (QBRs), and coaching analysts on data gathering.
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