Associate Director - Data Analytics Customer Experience Group

We are looking for an Associate Director to join the largest and fastest growing online hotel booking platform in Asia based in Bangkok, Thailand. Agoda is a strongly data driven organization: as an Associate Director, your insights will impact strategic and tactical decisions driving business growth.

**Responsibilities:**

As a pivotal leader in Data Analytics, you will drive transformative business impact by leading a team to deliver strategic, action-oriented insights. Your role is crucial in shaping data-driven decisions that enhance Agoda’s competitive edge and operational efficiency.

**Strategic Leadership:**

* Spearhead analytical projects that align with stakeholder needs, from problem definition to insightful communication of results, influencing key areas like Marketing, Product, and Partner Services.

* Lead initiatives such as predictive modeling to optimize customer wait times and call demand, customer segmentation for personalized service, and the creation of innovative dashboards for business intelligence.

**Business Impact:**

* Collaborate with stakeholders to uncover business opportunities, leveraging data to inform strategic decision-making.

* Proactively prioritize business strategies through insightful data analysis, driving growth and efficiency.

* Ensure timely, error-free delivery of analytical outputs, enhancing decision-making processes across the organization.

**Team Excellence:**

* Guide your team in defining business problems, extracting and analyzing data, and presenting findings through compelling visualizations.

* Balance multiple priorities, maintaining clear communication with stakeholders on progress and delivery timelines.

* Strengthen team resilience, mitigating risks of process or system failures.

* Mentor and develop team members, fostering a culture of continuous improvement and career growth.

**Qualifications and Experience**

* Bachelor’s degree in mathematics, statistics, data science, computer sciences, engineering or a related degree program with outstanding academic results

* 8+ years of relevant experience, including 4+ years of experience as a people manager

* SQL proficiency: can extract data from large databases using SQL to develop data queries

* Excellent problem-solving skills including the ability to analyze and resolve complex problems

* Strong business sense

* Excellent communication and comprehension skills: confident communicating with people of differing levels of seniority, analytical understanding and from a wide variety of backgrounds

* Organized and structured: can manage multiple, competing priorities and deliver results under tight deadlines

* Fluent in English both spoken and written – additional languages are a plus

**Attitude**

* Curious, proactive, practical and solution-oriented with “Get it done!” attitude

* Data savvy and love crunching numbers: love the idea of working in an international and multicultural company, analyzing billions of actions from millions of travelers choosing from thousands of hotels

* Interested in telling an impactful story with analysis and smart data visualization, not just number crunch

* Able to work in a highly multi-cultural team

* Attentive to detail and committed to data integrity

* Aware of the importance of discretion, confidentiality, and ethical behavior

**What we offer**

* Be part of a dynamic and exciting data-driven multinational team in a successful and fast-growing tech company

* A clearly defined career path will help you to continuously develop your skills.

* The chance to propose ideas to improve operations based on data and have an impact on the customer experience

* Benefit:

* Relocation package for employees joining from abroad

* International health insurance

* Annual performance bonus

* Parking fees reimburse

* Discount for Agoda employee booking on Agoda.com

As a pivotal leader in Data Analytics, you will drive transformative business impact by leading a team to deliver strategic, action-oriented insights. Your role is crucial in shaping data-driven decisions that enhance Agoda’s competitive edge and operational efficiency.

Strategic Leadership:

* Spearhead analytical projects that align with stakeholder needs, from problem definition to insightful communication of results, influencing key areas like Marketing, Product, and Partner Services.

* Lead initiatives such as predictive modeling to optimize customer wait times and call demand, customer segmentation for personalized service, and the creation of innovative dashboards for business intelligence.

Business Impact:

* Collaborate with stakeholders to uncover business opportunities, leveraging data to inform strategic decision-making.

* Proactively prioritize business strategies through insightful data analysis, driving growth and efficiency.

* Ensure timely, error-free delivery of analytical outputs, enhancing decision-making processes across the organization.

Team Excellence:

* Guide your team in defining business problems, extracting and analyzing data, and presenting findings through compelling visualizations.

* Balance multiple priorities, maintaining clear communication with stakeholders on progress and delivery timelines.

* Strengthen team resilience, mitigating risks of process or system failures.

* Mentor and develop team members, fostering a culture of continuous improvement and career growth.

Bachelor’s degree in mathematics, statistics, data science, computer sciences, engineering or a related degree program with outstanding academic results

8+ years of relevant experience, including 4+ years of experience as a people manager

SQL proficiency: can extract data from large databases using SQL to develop data queries

Excellent problem-solving skills including the ability to analyze and resolve complex problems

Strong business sense

Excellent communication and comprehension skills: confident communicating with people of differing levels of seniority, analytical understanding and from a wide variety of backgrounds

Organized and structured: can manage multiple, competing priorities and deliver results under tight deadlines

Fluent in English both spoken and written – additional languages are a plus

Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.