You will join a full-service planning studio dedicated to helping customers realize their dream homes while ensuring a seamless, end-to-end customer experience. Your role involves translating customer needs and aspirations into practical, smart home solutions using IKEA products. You will actively promote all available store services to guide customers toward informed decisions, thereby enhancing their overall shopping journey. The position requires a strong focus on maximizing sales performance while maintaining profitability through the promotion of high-priority items. You will collaborate with your team to ensure the planning hub operates efficiently, minimizing wait times and maintaining a welcoming, organized environment. Additionally, you will support broader store operations by assisting with various duties as assigned.

This role requires strategic leadership to oversee demand fulfillment and customer service operations. You will drive the Integrated Business Planning (IBP) process, partnering with commercial and operations teams to optimize cost, service levels, and forecast accuracy. The position involves managing the customer service department, implementing S&OP improvements, and leading the transition to SAP-IBP tools. You will also develop inventory strategies and contingency plans to ensure business continuity and support growth initiatives. You will be responsible for mentoring staff, monitoring key performance indicators, and developing policies that enhance the customer experience. The ideal candidate will lead a cross-functional team, collaborate with regional IT, and champion business ethics and compliance within the organization.

Lead a team of financial analysts to drive strategic decision-making and performance management within the organization. You will oversee the preparation of financial plans, forecasts, and budgets while providing actionable insights to support business growth. The role involves analyzing complex financial data, identifying trends, and communicating results to senior management effectively. You will mentor team members, establish best practices, and ensure compliance with financial regulations and internal controls. This position requires a proactive approach to problem-solving and the ability to collaborate cross-functionally with various departments to achieve organizational objectives.

You will collaborate with senior business partners to lead impactful financial projects and drive strategic initiatives. You will be responsible for developing comprehensive business cases that align with Agoda's corporate priorities and own key components of the company's forecasting processes. Additionally, you will contribute to critical analysis and reporting packs that support the finance team's decision-making capabilities. You will work within a diverse international team of finance professionals, providing essential data and insights to stakeholders. The role requires a high level of adaptability to thrive in a fast-paced environment while delivering precise financial models and variance analysis.

You will play a pivotal role in shaping the organization's strategic direction and financial future. Your primary focus will be on defining business growth strategies and developing comprehensive business plans, including annual plans and Medium-Term Plans (MTP). You will be responsible for building financial models to assess business performance and investment opportunities, ensuring data accuracy and supporting critical decision-making processes. Additionally, you will lead or participate in key strategic projects, overseeing team structures and project execution to ensure objectives are met efficiently. You will act as a key partner in monitoring business and financial performance, preparing detailed presentations for management committees and investor relations activities. This involves analyzing actual versus planned performance, identifying key issues, and linking them to strategic execution plans and KPIs. You will also lead post-implementation analysis and investment tracking to ensure ongoing project success and value realization.

This role focuses on developing and monitoring cross-country frameworks to optimize platform growth and profitability across Southeast Asia markets. You will frame ambiguous business questions into actionable quantitative models and strategic frameworks. The position requires synthesizing complex data into clear presentations for executive leadership and cross-functional stakeholders. You will monitor industry trends and external benchmarks to identify strategic growth opportunities in the e-commerce and tech sectors.

Agoda is hiring a Senior Consultant, People Development & Performance in Bangkok, within the People and Organization Development team. The role supports talent development, performance management, and organizational capability from individual and team level through to enterprise level, working with HRBPs and business leaders to analyze talent needs and connect talent priorities with business needs. Duties include coordinating the performance management process, using people and business data to identify talent patterns, risks, and opportunities, preparing analysis on talent pipelines, succession, performance outcomes, and workforce trends, supporting design and delivery of talent practices and tools, and facilitating talent and performance discussions. Requirements include 5+ years in consulting or talent management, strong project management, and data-driven analysis skills.

The Capacity Planner operates as a specialist within the Global Service Vertical team, focusing on forecasting and operational capacity performance analysis. The role involves forecasting contact center demand, executing resource interventions, and recommending strategies to meet Service Level Agreement (SLA) targets and business objectives. The planner supports Associate Capacity Planners and collaborates with stakeholders to drive continuous improvement. Key activities include medium and short-term forecasting, shrinkage planning, and managing supply and demand levers to ensure efficient operations.

The Brand Marketing team seeks an Analyst to scale digital marketing and brand research efforts. The role involves managing digital campaign planning, A/B testing, and reporting across channels like Meta and YouTube. The analyst will also manage and analyze brand research projects. The position is based in Bangkok, Thailand, offering relocation support. The role requires analyzing campaign and research data to deliver insights that shape team strategy and build an engaging brand in the tech-and-travel space. Responsibilities include conducting A/B testing on platforms like Facebook and TikTok, owning digital campaign performance, communicating test results, and collaborating with external media partners like Google and Meta.

This role involves leading marketing strategies for residential properties within the Central Pattana portfolio. You will oversee the development and execution of comprehensive marketing plans to drive sales and brand awareness for residential projects. The position requires close collaboration with sales teams and stakeholders to ensure alignment with business objectives and market trends. You will be responsible for analyzing market data to identify opportunities and optimize marketing performance.