At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get to Know our Team** The Customer Experience Group of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of the customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance. **The Opportunity:** This role is responsible for the management of projects & areas of responsibilities in the Customer Experience Group (CEG) aiming at supporting successfully new business initiatives, improving and maintaining efficiency and effectiveness of processes, and leading change in order to support CEG’s customer satisfaction strategy, tactics and service leading to ongoing customer experience improvements for Agoda’s customers in Agoda’s vibrant multilingual Customer Experience group. **In this role, you will get to:** * **Own the business:**take full ownership of CEG business areas, ensuring seamless day-to-day operations while continuously improving processes, tools, and ways of working. * **Structure, Analyze and Solve Problems:** leverage data and collaboration to identify problems and opportunities in a structured manner, proposing project ideas and solutions to drive critical operational metrics. * **Lead projects:** drive end-to-end project execution, collaborating closely with multiple stakeholders such as Customer Support Operations, Product Management, and other Project Management teams. * **Act as a Subject Matter Expert (SME):** Become an SME in the respective business areas, providing consultancy to other teams on implementing new initiatives, and working with cross-functional teams to launch innovative solutions. **What You’ll Need to Succeed:** * Prior experience in the airline/flight industry, including ticketing knowledge and exposure to Global Distribution Systems (GDS), is a strong plus * Direct experience managing relationships with external partners is a strong plus * Proven track record in managing complex projects with multiple stakeholders * Highly analytical and proficient with numbers, capable of defining analysis structures, conquering complex calculation, and making data-driven decision * Excellent organization capabilities, and able to operate independently * Strong communication skills, both verbal and written, in English, with the ability to adjust your style to suit different perspectives and seniority levels * Comfortable working with uncertainty and experimentation in a high-velocity, dynamic, multicultural environment * Be a team player with a collaborative mindset * Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint). Skills in SQL/Tableau will be useful #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get To Know Our Team: The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of the employees, the People Team is a crucial and rewarding part of the Agoda family. The Opportunity: As a Compensation & Benefits leader, you’ll play a key role in shaping a competitive and equitable total rewards strategy that supports our people and business goals. You’ll own compensation and benefits programs, provide data-driven insights to guide managers and decision making, and partner closely with HRBP, Finance, Payroll, and business leaders to ensure our rewards offering remains competitive, effective, and aligned with our employee value proposition. What You’ll Do: * Develop and manage the company’s compensation philosophy, frameworks, and guidelines. * Conduct regular market benchmarking and salary reviews to ensure competitiveness and internal equity. * Lead the annual compensation review process. * Partner with HR Business Partners and business leaders on compensation decisions, promotions, new hires, and internal transfers. * Own and continuously enhance our employee benefits programs, including medical insurance, life insurance, retirement/pension, flexible benefits, recognition programs, and other benefits. * Evaluate benefits competitiveness, employee utilization, and cost effectiveness. * Lead benefits renewals and vendor negotiations, partnering with brokers, insurers, and providers to ensure quality service and appropriate coverage. * Partner closely with Finance and Payroll on budgeting, forecasting, and employee cost management. * Work with HR Operations and HRIS teams to identify and implement C&B process improvements. * Communicate compensation and benefits programs clearly to employees and managers. * Lead, coach, and develop C&B team members, where applicable. Required Qualifications: * 7+ years of experience in Compensation & Benefits, including hands-on experience managing compensation review cycles, conducting market benchmarking, and developing compensation guidelines, as well as overseeing benefits strategy and operations. * Experience with job architecture and job evaluation is a plus. * Strong analytical and problem-solving skills, with the ability to turn data into clear, actionable insights. * Great stakeholder management, able to engage in strategic discussions with senior management stakeholders. * Advanced Excel skills; good working knowledge of related tolls and systems. * Strong project management skills and sharp eye for detail. * Excellent communication skills; fluency in English required. * Good fit with our highly multi-cultural, fast-innovating environment, * Ability to cope well with ambiguity and change. * Humility, flexibility, good interpersonal skill

This role involves overseeing the entire accounting function to ensure strict adherence to accounting principles and regulatory standards. You will manage daily operations including cost accounting, account reconciliation, and general ledger maintenance to support accurate business decision-making. The position requires providing technical accounting guidance to the team and coordinating with other departments to streamline financial processes and reporting. You will be responsible for monitoring financial data, preparing accounting statements, and leading the team in performance improvement initiatives. The role also includes mentoring subordinates to foster professional growth and preparing comprehensive reports for senior management. This is a leadership position focused on maintaining financial integrity and optimizing departmental efficiency.

This role focuses on promoting store efficiency and ensuring high-quality service to meet defined targets. You will provide friendly and effective support for various services, including payments, usage inquiries, and account setup. The position involves managing sales alongside the team to achieve daily sales goals while maintaining a high standard of customer satisfaction. Key responsibilities include serving food and beverages to customers at True Sphere, providing information about True Sphere services and special offers, and collaborating with the team to ensure smooth daily operations. You will also be responsible for managing inventory, handling cash, and preventing fraud to protect company interests. Additionally, you will assist in sales consultations and promote True Group products and solutions.

This role focuses on promoting operational efficiency and ensuring high-quality service standards at True Sphere. You will provide friendly and effective support for various services, including payments, inquiries, and account setup. The position involves managing sales targets alongside the team and delivering basic food and beverage services in a first-class environment. You will be responsible for managing daily operations, including financial management, inventory, and system maintenance. The role requires promoting True Group products and solutions while maintaining a clean and organized workspace. Additionally, you will handle after-sales service by addressing customer complaints and coordinating with other departments to ensure high customer satisfaction.

This role involves supporting the CBRE Hotels & Hospitality investment sales and advisory team in executing brokerage mandates. The position requires conducting moderate-level hotel financial analysis and researching business development materials. You will work on a broad spectrum of hotel and serviced apartment assets across Thailand, performing field visits and reconciling financial statements. The role also includes preparing investment analysis using various methodologies like Discounted Cash Flow and Direct Capitalization. Additionally, you will assist in producing persuasive proposal documents and marketing materials while facilitating due diligence processes during asset sales. You will be responsible for organizing the distribution of due diligence materials to potential buyers and presenting preliminary information about hotel opportunities. The role requires maintaining regular reporting documents and tracking client intelligence through internal databases. You will also engage in operator selection processes, particularly with RFPs and HMA terms. This is a full-time position based in Bangkok, Thailand, requiring strong analytical skills and professional communication abilities.

This internship offers a dynamic opportunity to gain hands-on experience in auditing across a diverse portfolio of clients. You will perform assurance and testing work while collaborating with various engagement teams and partners to develop your professional skills. The program is designed to accelerate your learning curve by exposing you to different aspects of the audit lifecycle and industry-specific challenges. As an intern, you will be integrated into a supportive environment that values integrity, inclusion, and continuous improvement. You will be expected to take ownership of your tasks, meet tight deadlines, and build strong relationships with stakeholders. This role is ideal for a motivated individual looking to launch a career in professional services and make a tangible impact on client businesses.

This role focuses on providing high-level administrative support to executives within a corporate environment. You will serve as the primary point of contact for internal and external stakeholders, managing complex schedules and coordinating communications to ensure smooth daily operations. The position requires meticulous attention to detail in document management and financial oversight, including tracking operating costs and office supplies. You will also analyze data and prepare reports to assist leadership in decision-making processes. Success in this role depends on your ability to maintain confidentiality, communicate effectively across various departments, and support the organization's strategic goals through efficient administrative practices.

You will optimize the IKEA shopping experience within your area of responsibility to ensure customer satisfaction and drive sales growth. Your role involves leveraging your knowledge of the IKEA product range and life at home to provide relevant solutions that exceed customer expectations. You will actively support the maximization of sales potential, turnover, and profit by ensuring a seamless and easy buying experience for every customer. You are responsible for actively approaching customers who require assistance and identifying their specific needs through effective communication. You will maintain a clean, tidy, and fully stocked sales floor while adhering to IKEA merchandising standards to create a positive shopping environment. Additionally, you will support efficient payment, exchange, and returns processes, as well as the click-and-collect service, to ensure a smooth end-to-end customer journey.

You will play a pivotal role in understanding and serving the financial needs of our partners and users by delivering best-in-class payment and insurance products through our digital platform. Working closely with local and regional internal stakeholders, you will bring innovative financial products to market while ensuring full compliance with applicable guidelines and regulatory requirements. Additionally, you will monitor regulatory changes and industry trends to proactively identify impacts on current and future product offerings. You will drive commercial growth by collaborating with banking and business partners to identify opportunities, utilizing strategic negotiations and compelling commercial proposals to drive mutually beneficial outcomes. You will also optimize payment solutions by analyzing payment flows, transaction data, and partner performance metrics to identify new growth opportunities and manage end-to-end insurance processes.