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(Strategic) Project Manager – B2B Partnership & Automation – Customer Experience Group

Agoda

This role sits in Agoda's B2B Partnerships and Automation team within the Customer Experience Group's Global Service Verticals. The Project Manager will lead and contribute to strategic projects, working with senior stakeholders across the organization to plan, coordinate, and execute key initiatives, including setting objectives, managing timelines, mitigating risks, and ensuring deliverables are met on time and within scope. The position involves acting as a central point of contact between departments and Booking Holdings brands, supporting Directors with Board materials and strategy articulation, and tracking performance against key metrics. Candidates need a Bachelor's degree, 4-6 years of relevant experience in strategy consulting or a tech company, strong analytical and communication skills, and proven cross-functional collaboration abilities. Knowledge of SQL/Tableau is a plus.

Service Manager - HealthCare

InterSystems

The Service Manager is a key operational leadership role responsible for overseeing and enhancing the service delivery experience of TrakCare and IntelliCare customers. Acting as the primary post-go-live point of contact, the Service Manager is accountable for driving customer satisfaction, ensuring SLA compliance, managing escalations, and coordinating internal delivery teams. This role bridges the gap between operational performance and strategic partnership, working closely with Account Management, Support, Implementation, and Product teams to ensure the successful delivery and continuous improvement of services. Candidates must have a strong understanding of TrakCare/IntelliCare modules and their integration within clinical workflows, along with ITIL-qualified experience in IT Service Management within a healthcare or enterprise application support environment.

Merchant Support

Xendit

Merchant Support provides customers with undivided attention and care, handling inquiries through various channels to solve customer needs. The role involves analyzing transaction status using operational tools, capturing customer insights for product improvement, and collaborating with departments to resolve issues. Candidates must be responsive, analytical, and able to work during Daylight time (8:00 AM – 8:00 PM Bangkok time/GMT+7).