The Global Privacy environment is changing at a speed never seen before and while this poses a significant challenge for global businesses such as ours to keep up with the laws, it also presents a great opportunity for you to be a part of a global data privacy team directly contributing to build the trust of our users, employees, and partners at Agoda. As a Data Privacy Analyst, you will support Agoda’s Privacy Advisory function by helping the team provide timely, well-organized privacy legal advice across the business, while also keeping the engine room of the advisory practice running smoothly – from knowledge management to performance metrics. You will work closely with a world class privacy team comprising of subject matter experts, security professionals and technology teams in a global work environment. In this Role,you’ll get to: * Conduct fact-finding for privacy advisory queries – gathering relevant business context, prior guidance and documentation to facilitate efficient legal assessment of requests * Provide support on privacy advisory matters, including drafting initial reviews and assessments under guidance * Support training and awareness initiatives and regulatory change management initiatives * Actively manage the privacy advisory repository from end-to-end * Establish, review & improve privacy policies, standards, and procedures * Identify & manage privacy risks associated with 3rd parties * Upkeep,maintain and improve privacy controls * Improve privacy team’s efficiencies using data analytics (Metrics, Key Risk Indicators, Dashboards, Trend analysis) * Provide project management support for specific privacy projects What you’ll Need to Succeed: * A genuine interest in data privacy and/or technology law * 1-2 years’ experience in Legal,Governance, Risk or Compliance disciplines * Excellent organizational skills and attention to detail * Great written and verbal communication skills * Well versed with MS Office suite * Willingness to go the extra mile to get the job done including routine and,administrative,tasks * Curiosity & willingness to explore privacy concepts and ask questions * Proficient in English It’s Great if you Have: * Basic understanding of privacy concepts or laws (GDPR, PDPA,etc) * Experience with data/metrics tracking (Excel, dashboards, etc.) * Prior exposure to legal document or template management * Ability to execute at pace and multi-task in an agile environment We Offer: * A dynamic role in a fast-growing team of a reputable global company * Working in an international environment * Great opportunities for further development in data privacy,cybersecurity and artificial intelligence * Working in a team of flexibly minded and highly skilled professionals Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
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At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get to Know our Team:** Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver to this success has been the team of Agoda Finance. We keep a steady hand on maintaining day to-day financial operations while also keeping an eye out for future opportunities. Not only do we have the unique role of balancing risk management with continued innovation and growth, we also serve as a means of empowerment for both our team members and those within the company. Having experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda’s business leaders need to push into new territories in sustainable and scalable ways. We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way. **The Opportunity:** As an Oracle Fusion Functional Consultant, you will be a key member of our team, using your 5+ years of experience to design, implement, and manage systems and processes controls that drive our Finance functions. You’ll take on the role of Compliance Owner for “Off The Shelf Systems (OTS),” working closely with IT, Product, Risk and Compliance, Auditors, and other departments. We’re looking for a results-oriented professional who can communicate effectively, manage projects, and collaborate across teams. You will be expected to confidently express your ideas and perspectives to stakeholders and manage projects with minimal supervision. Being comfortable with ambiguity, organized, and possessing strong interpersonal skills will be essential to your success. Your ability to influence, communicate, and drive change will be critical in delivering value to the business. **In This Role, You’ll Get to be a:** * **Tech, Process, and Compliance Advisor:**Participate in business discussions, providing expert insights from both a finance and compliance perspective to ensure that technology and processes meet user needs, while adhering to risk management, segregation of duties (SoD), and access control standards. * **Solution Implementer:**Develop, configure, and implement off-the-shelf Oracle finance technology solutions, ensuring seamless integration with existing Oracle systems while maintaining strong controls around user access, security, and compliance. * **Testing and Risk Contributor:**Support testing phases, ensuring finance systems operate efficiently while upholding risk mitigation strategies, proper segregation of duties, and that access controls are correctly implemented throughout the development and testing lifecycle. * **System and Compliance Evaluator:**Regularly assess and improve Oracle finance systems and processes to enhance efficiency, mitigate risks, and ensure compliance with regulatory standards like SOX and internal access control policies. * **Change Coordinator Change Coordinator:**Evaluate the impact of upstream changes on finance systems, reports, and access controls, collaborating with Oracle technical and business teams to ensure smooth and compliant implementation with a focus on mitigating potential risks. * **Issue and Compliance Resolver:**Serve as a liaison between business and tech teams to analyze and resolve software or technical issues, ensuring that solutions comply with Oracle’s access control policies, risk management protocols, and financial regulations. * **Continuous Learner:**Stay updated on accounting, tax, and risk management developments, particularly within the travel industry, to ensure that Oracle finance systems remain compliant and future-ready. * **System Maintainer:**Assist in the setup, maintenance, and compliance of financial systems, ensuring they are optimized for business success, maintain high user satisfaction, and are safeguarded with proper access controls and risk management protocols. **What You’ll Need to Succeed:** * **Industry Expertise Industry Expertise:**Over 5 years of experience managing finance system projects and operations, particularly within ERP systems in the tech or e-commerce sectors, with a strong focus on Oracle Fusion Finance configuration, compliance, access control, and risk management. * **Oracle Fusion Finance Configuration:**Extensive experience configuring and optimizing Oracle Fusion Finance systems, ensuring seamless integration with financial processes while adhering to compliance and regulatory standards such as SOX. * **Finance Systems Proficiency:**In-depth understanding of multiple finance systems, including Oracle Fusion Finance, with proven success in applying this knowledge to ensure compliance with segregation of duties (SoD) and access control policies. * **Stakeholder Management:**Demonstrated ability to manage and influence stakeholders across finance, IT, and business teams to align on project objectives, risk mitigation strategies, and successful outcomes in Oracle Fusion environments. * **Educational Background:**Bachelor’s degree in Business Administration, Finance, Accounting, or a related field. A professional accounting qualification is a plus, with strong understanding of financial controls and SOX compliance. * **Adaptability:**Proven ability to excel in fast-paced, dynamic environments, quickly adapting to new challenges, including Oracle Fusion configurations, while maintaining compliance with industry standards and evolving regulations. * **Vendor Management:**Skilled in managing vendor relationships, negotiating best outcomes while maintaining strong partnerships, ensuring vendor compliance with Oracle system configurations and financial regulations. * **Project Leadership:**Strong project management capabilities, leading cross-functional initiatives involving Product, Tech, and Business teams, with a focus on Oracle Fusion Finance, aligning objectives, mitigating risks, and driving successful execution. * **Analytical and Problem-Solving Skills:**Strong analytical mindset with the ability to identify practical solutions, particularly in Oracle Fusion Finance configuration, risk management, access controls, and system optimization. * **Detail-Oriented:**High attention to detail, ensuring that Oracle Fusion Finance systems are continuously improved and compliant with internal and external regulatory requirements. * **Communication Skills:**Excellent written and verbal communication skills, combined with strong organizational and planning abilities to effectively convey project goals and compliance measures, especially related to Oracle Fusion Finance. * **Dependability:**Strong sense of urgency and results orientation, dedicated to meeting goals, ensuring compliance, and driving business value through effective Oracle Fusion Finance configuration, risk management, and system optimization. * **Good experience with Oracle BI Publisher (BIP)**, including the ability to understand existing reports and design, develop, and maintain new BIP reports (templates, data models, and layouts). * **Proficient in SQL**, with the ability to write, optimize, and troubleshoot SQL queries for reporting, data analysis, and integrations. **It’s Great if You Have:** * Experience working in finance cross-functions (e.g., Tax, Finance operations, Treasury, FP&A). * Familiarity with project management methodologies (e.g., Agile, SDLC). * Experience in data analytics or with other modules within Oracle Fusion ERP. Knowledge of Robotic Process Automation (RPA) tools and other financial software
As the building block that provides a solid baseline for Agoda’s culture of integrity, the Compliance & Ethics team is at the forefront of driving and maintaining the company’s compliance program and managing regulatory risks across a fast‑growing, tech‑driven global travel business. Within Booking Holdings, an enhanced and more connected global B2B organization is being built, bringing together strategic partnership capabilities across Booking.com, Priceline and Agoda (“New B2B Business”). Intended to better serve partners, move faster in the market, and unlock new opportunities for growth, the new organization will support strategic partnerships, affiliate and API distribution, corporate and wholesale travel, and other commercial channels, serving airlines, travel management companies, OTAs, financial institutions, platforms and other strategic partners. You will collaborate closely with colleagues across Booking Holdings Inc., Booking Holdings Financial Services, our sister brands, and key functions including FinTech, Product, Commercial, Legal, Internal Audit, People and Supply to help shape and support the next chapter of Booking Holdings’ B2B business, leveraging the company’s scale, technology, talent and global reach to create best-in-class partner experiences and innovative solutions. Reporting to the Agoda Senior Director, Compliance Officer, you will be the senior payments compliance lead for Agoda’s B2B (business to business) division, with a particular focus on our B2B payments products and related licensing obligations. You will design, enhance, and oversee our compliance risk management and control framework and provide pragmatic, risk-based advice to senior stakeholders. This position is based in Bangkok. Agoda provides relocation support for successful candidates not currently located in Bangkok. Remote or alternative base locations are not available. **In this Role, You’ll Get To** * Play a central role in helping design and implement the Compliance foundations of the new consolidated B2B business, including: **Compliance & Ethics Programme – Key Responsibilities** * Lead and support day‑to‑day Compliance & Ethics initiatives, ensuring key objectives, deliverables, and reporting are completed in a timely and high‑quality manner. * Act as a subject matter expert and trusted advisor on broader Compliance & Ethics topics (e.g., anti‑bribery and corruption, conflicts of interest, third‑party risk, code of conduct), providing well‑reasoned, business‑oriented guidance that supports Agoda’s culture of integrity. * Shape and enhance Agoda’s Compliance & Ethics framework, including policies, standards, training, monitoring and testing activities, ensuring it remains fit‑for‑purpose and aligned with Booking Holdings’ expectations and global benchmarks. * Design and oversee practical review processes for gifts and entertainment, conflicts of interest disclosures, third‑party due diligence, risk assessments, and related monitoring, and drive appropriate mitigation actions in close partnership with relevant stakeholders. * Collaborate with the Global Compliance & Ethics team on third‑party risk management initiatives and conflicts of interest processes, helping to ensure effective identification, escalation, and mitigation of key risks across new and existing activities. * Support or lead elements of compliance‑related reviews and investigations (where appropriate), and develop data‑driven monitoring approaches to identify trends, root causes, and opportunities for programme uplift. * Develop, implement, and continuously refine compliance policies, procedures, and standard operating procedures (SOPs) to keep pace with evolving business models and regulatory expectations. * Support the design, delivery, and refresh of compliance training programmes, including in‑person and virtual sessions, and maintain e‑learning materials in line with changing business needs and risk profiles. * Promote a strong ethical culture through awareness campaigns, employee engagement initiatives, and regular collaboration with key functions and leadership. * Partner closely with cross‑functional teams (e.g., Legal, Finance, Government Affairs, People, Commercial, Supply and other business stakeholders) to embed compliance requirements into products, processes, and day‑to‑day decision‑making. * Drive continuous improvement and efficiency initiatives, including the smart use of technology and digital tools to standardise, automate, and streamline compliance workflows. * Prepare or support management updates, reporting materials, and other compliance‑related communications for internal and external stakeholders and leadership. * Take on additional and ad hoc responsibilities as needed to strengthen the Compliance & Ethics function and further mature the overall programme. * Support the development, implementation and continuous enhancement of the financial crime risk management framework alongside our Financial Crime team. * Assist in areas of financial crime risk management such as testing and monitoring and annual risk assessment process. **What You’ll Need to Succeed** **Experience & Expertise** * 8+ years of progressive experience in compliance risk management regulatory compliance, preferably in global or regional organisations. * Significant cards and payments experience, including a practical understanding of consumer and B2B payments products, payment service provider models, card scheme rules, and payments licensing environments. * Proven track record in building, enhancing, or independently assessing compliance risk management frameworks for payments, including risk assessments, controls design, and governance. **Technical & Functional Skills** * Hands‑on experience designing, operating, or overseeing a corporate compliance framework, third‑party due diligence processes, investigations, escalation, and complex case handling. * Strong ability to translate legal and regulatory compliance into clear, pragmatic controls and processes that enable business growth while managing risk. **Leadership & Stakeholder Management** * Demonstrated success in influencing and partnering with senior stakeholders across functions (e.g., Product, FinTech, Commercial, Legal, Internal Audit, Operations) in fast‑paced, high‑growth environments. * Strong project and programme management skills, with the ability to prioritise, plan, and deliver multiple initiatives concurrently across jurisdictions and time zones. * Excellent communication skills in English (written and verbal), with the ability to explain complex compliance concepts in clear, business‑friendly terms. **Mindset & Values** * Strategic, data‑driven, and solutions‑oriented, with the ability to “connect the dots”, see the big picture, and drive constructive change. * High level of integrity and sound judgement, suitable for a senior Compliance & Ethics leadership role. * Self‑starter who operates with minimal supervision, is comfortable with ambiguity, and thrives in a dynamic, tech‑driven, international environment.
This role focuses on modernizing learning delivery processes through digitalization and automation. The specialist partners with the Head of Learning Delivery to manage the annual OIC learning calendar and ensures optimal resource utilization. They oversee the selection and deployment of OIC-certified instructors while developing annual licensing and renewal plans. The position also involves establishing a licensing risk management framework to maintain compliance with regulations and driving corrective actions as needed.
**About the Role** Responsible for pricing insurance products using relevant actuarial techniques • Review and advise on the terms of existing products • Contribute to the design of new products • Develop and maintain pricing models and pricing assumptions • Conduct profitability analyses • Manage product-specific reinsurance arrangements • Analyse product-related financial risk • Responsible for other relating tasks as assigned to align with business policy and build long term business growth. • Explore opportunity to improve work flow and build healthy environment • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. In accordance with recruitment policy and hiring standard of AIA (Thailand) Company Limited, after completing the selection process, you are required for criminal background check before joining the company. Your criminal record information will be retained according to the PDPA policy of the company. As per attached link https://www.aia.co.th/th/about-aia/privacy/candidate _Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._ _You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date._
• Collaborate with business stakeholders to identify technology enablers to grow the business • Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products • Work closely with development team to Create User Story, Epic, Story tasks including conduct agile development process with the team. • Produce and review product requirements documents and work with the UX/UI team to finalize product specification • Manage and control the completion of projects, overseeing all aspects of solution implementation from start to finish to meet agreed scope, schedule and budget • Use metrics and data visualization to report progress and support data-driven decision making • Owns the product launch, conducts user acceptance tests, assists in framing and execution of test cases, and communicates post-launch feedback to business and platform product stakeholders • Provide the idea to improve products to meet customer needs (the idea must be based on the data driven) • Working with TDD QA to create test cases as a requirement. • Work closely with QA and business team to perform the UAT to make sure the highest quality of products • Analyze product usage and customer feedback to improve the product • Perform the product discovery process or job to be done to identify what customer really needs. • Create product road map and plan. • Provide data in all aspect to upper management for a decision making • Provide the project status report to upper management • Motivate and drive team to provide the highest productivities • Cooperate with all parties to make work go smoothly. • Reduce conflicts between all working parties in various departments. • Do the Risk and Mitigation plan • Present the status of the product development to Upper Management
This is a high-impact leadership opportunity, for a Regional Customer Service Manager to lead Agoda’s Customer Experience Group (CEG) Incident Management (IM) & Dispute Resolution & Privacy Advisory (DRPA) teams. This role will lead a team of Team Managers (TMs) who handle complex technical/non-technical incidents and sophisticated legal, privacy, and regulatory disputes. This role will be responsible for creating a unified, world-class response framework that applies consistent principles of risk management, stakeholder communication, and operational excellence across both incident and dispute resolution. We are looking for a leader with exceptional judgment who can command a crisis when needed, navigate complex legal and privacy disputes, and provide clear-headed strategy in chaotic situations. You will be the key liaison to senior stakeholders, responsible for turning high-stakes challenges into well-managed outcomes. In this role, you’ll get to: * Mentor and manage specialized TMs for both IM and DRPA, holding them accountable for team performance, development, and the execution of their specific ownership pillars (e.g., court matters, incidents, legal escalations, workload management, high-risk cases). * Serve as the senior leader for Agoda’s response to complex incidents (natural disasters, system outages, political events, etc.), ensuring effective war room facilitation and decisive mitigation strategies. * Oversee the handling of high-risk regulatory investigations to specific escalations, data privacy matters (e.g.: Data Subject Right Request), and multi-jurisdictional legal disputes to minimize financial and brand exposure. * Serve as the primary point of contact and bridge between internal stakeholders (e.g.: Legal, PR, Finance, Product) and external authorities providing strategic updates to SLT during severe incidents and ensuring aligned, effective collaboration during high-risk escalations. * Drive a culture of continuous improvement, moving the team from reactive problem-solving to proactive prevention. You will oversee root cause analysis on critical cases and champion initiatives to automate manual work and streamline complex workflows. * Champion a high-performance, high-accountability culture within the team, using data from KPIs to identify and address gaps in team engagement and performance. * Own and evolve team performance dashboards, leveraging data visualization tools to surface actionable insights for senior leadership * Prepare and present strategic performance reviews on the team’s health, challenges, and improvement initiatives, using data to tell a compelling story to senior leadership. * Be the point of escalation for operational challenges impacting the team’s stability and/or operational effectiveness, making decisive calls to resolve bottlenecks, manage crises, and protect both the customer & partner experience and Agoda’s brand. * Embrace and drive Agoda’s ‘experiment and measure’ culture by identifying opportunities for process innovation and rigorously testing their impact. * Be unafraid to ask for help, be willing to fail-fast and willing to take a risk when the need arises. What you’ll Need to Succeed: * Significant experience in incident management, crisis response, legal operations, or privacy advisory within a fast-paced technology environment. * Ability to remain calm and make rational, decisive judgments in ambiguous situations with limited information with a mindset that challenges conventional approaches and identifies deep-seated systemic issues before they escalate. * Exceptional leadership and people development skills; you know how to coach, motivate, and hold other managers accountable for their teams’ performance and development. * Advanced analytical and investigative mindset as you are expected to use data to identify the root cause of complex problems and are comfortable navigating ambiguity where no clear process exists. * Confidence and communication skills to interact with directors and VPs, manage their expectations, and drive alignment on critical issues. You can articulate complex situations clearly and concisely to a variety of audiences, from individual contributors to executives. * Experience with data visualization tools (e.g. Tableau, Metabase) and a working knowledge of SQL. * Fosters a culture grounded in Agoda values and purpose, role-modelling direct, respectful difficult conversations that set clear expectations, uphold integrity, and support continuous growth for individuals and teams. It’s great if you have: * A background in managing specialized or L2/3 support teams. * Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean). * Leadership experience in a Crisis, Incident, Risk, Compliance, Trust & Safety Response Teams or Legal Operations role. Location: We welcome applications from Kuala Lumpur & Bangkok locations only. Shift/Working Days: Regular Shift and available for on-call escalation outside business hours during active incidents or crises
CP Axtra (Makro Pro) is hiring a GRC Specialist focused on ISO 27001 to serve as the company's subject matter expert on the Information Security Management System. The role handles practical implementation and continual improvement of the ISMS, including maintaining documentation such as policies, procedures, the Statement of Applicability, and risk treatment plans aligned to ISO 27001:2022. Day-to-day duties include planning and conducting the annual internal audit programme, managing the ISO 27001 certification lifecycle with the certification body, running information security risk assessments using ISO 27005-style methodology, driving corrective and preventive actions to closure, maintaining the risk register, producing ISMS performance metrics, and coordinating with other compliance frameworks such as PDPA and PCI-DSS. The role requires 5+ years in information security, at least 3 years focused on ISO 27001, and an ISO 27001 Lead Auditor or Lead Implementer certification.
CP Axtra (Makro/Lotus's) is hiring a Department Manager for Security Architecture in Bangkok. This is a first-layer management role balancing customer delivery with business needs, leading people or projects within the Enterprise Architect function. The manager contributes security guidance and verification to solution architecture for new and ongoing projects, ensuring security control objectives are applied. Duties include engaging and assessing security vendors, designing security architecture elements to mitigate emerging threats, balancing business requirements with information and cyber security requirements, and identifying security design gaps in existing and proposed architectures.
Gogolook is a TrustTech company expanding its B2B data intelligence solutions in Thailand. The Business Development Manager will drive revenue growth and Proof of Concept (PoC) conversion in the Thai market. The role involves diagnosing client problems, translating financial institution use cases into data solutions, and structuring PoCs with defined success metrics. The candidate must engage stakeholders in technical and commercial discussions and drive deals toward commercial contract conversion by ensuring measurable business impact and executive buy-in. The company offers API-based risk intelligence services and feature datasets for predictive modeling.