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Fraud Investigations (Contract) (SPX) - Operations - Bangkok

Shopee

This contract role in Bangkok serves as the main point of contact for gathering evidence and CCTV footage for fraud cases. The position involves coordinating with teams for interrogation sessions, participating in interviews, drafting investigation reports, and acting as a real-time CCTV monitor. The role also includes participation in security-related projects. Candidates must have a bachelor's degree in Law, Political Science, or a related field, with 0-2 years of experience in fraud investigation, prevention, or risk management. Familiarity with CCTV footage and offender interrogation is required.

Performance Control Tower (SPX) (Samut Prakarn)

Shopee

This role is part of the Operations team at Shopee, which manages the end-to-end operational process from product listing to buyer delivery. The team monitors operational KPIs across the region and performs root cause analysis when performance fluctuates. The position involves cross-functional collaboration with the Recovery Team for loss disputes and follows up on internal SOC RC and TP lost issues. It also includes analyzing lost, stuck, and high-value targets, conducting trend analysis, and coordinating with engineers and logistics managers to update product features and sort codes.

Network Planning Lead (SPX Express) - Operations - Bangkok

Shopee

This role involves leading a team to develop frameworks for analyzing and optimizing the SPX network across all miles regarding cost, speed, and capacity. The position requires designing end-to-end order flows to support growth and SLA improvements. Responsibilities include configuring the SPX network in-house systems, proposing solutions for middle-mile routing, and troubleshooting operational issues. The role also requires coordinating with internal and external stakeholders to align on business directions and serving as a SWAT team during critical network configuration moments. Candidates must have a Bachelor or Master degree, preferably in Logistics Engineering or Supply Chain Management, and at least 5-7 years of experience in operations strategy or business development. The ideal candidate demonstrates strong leadership, analytical thinking, and problem-solving skills.

Loss and Damage Operation Team Lead (SPX Express)

Shopee

This role involves leading the Loss and Damage Operation Team to measure and track key performance indicators regarding damage and reporting. The team lead manages daily loss, stuck, and damage performance, identifying bottlenecks and risks to the network operation. Responsibilities include designing mitigation strategies, identifying process improvement opportunities, and managing stakeholders to align on goals. The position requires preparing reporting tools and templates for internal stakeholders and customers, as well as collecting and analyzing data to set up improvement processes.

Outbound Warehouse Operation Lead - Bangna K.M 23 (SPX Express)

Shopee

This role involves overseeing and managing outbound sort and dispatch processes to ensure efficiency and meet Service Level Agreements (SLAs). The position requires optimizing manpower planning to align with cycle times and hourly volume, while continuously improving staff Key Performance Indicators (KPIs) on productivity, accuracy, and service level. The lead will act as a leader for the operational team, using daily performance reports to monitor and manage staff, coach team members, and drive a culture of excellence. Responsibilities include handling backlog chasing, working with internal and external functions to manage pushed-out parcels, and reporting operational concerns to management. The role demands a history of excellence in team development and performance management.

Strategic initiatives and project Management - Buyer Experience (SPX Express) - Operations

Shopee

This role involves leading strategic initiatives and projects to improve buyer experience, focusing on SPX delivery performance and after-delivery services. The position requires monitoring buyer experience health, analyzing Net Promoter Scores (NPS), and providing data-driven insights to stakeholders. The candidate will manage cross-functional PMO activities and lead a mid-sized team to ensure operational compliance and delivery excellence.

Change Implementation - Middle Mile Strategic Project (SPX Express)

Shopee

This role focuses on project planning and execution for network improvement initiatives. The position involves leading project kickoff meetings, establishing governance structures, and defining team roles. Responsibilities include analyzing operations functions like transportation routes and productivity, and collaborating with cross-functional teams such as operations and BI to align projects with business objectives. The role requires providing regular updates on progress, KPIs, and risks.

Costing and Billing - Hub Agent (SPX Express)

Shopee

This role involves calculating and summarizing Hub Agent manpower billing costs. The employee must check input data from Operations and Vendor Management, prepare monthly accrued costs, and reconcile inputs with various teams including Operations, Recovery, QA, BI, and subcontractors. The position requires working with OpX counterparts to provide actual MTD costs for planning and variance analysis, and collaborating with internal and external functions to ensure financial process compliance.

Senior Software Developer (AI Automation)

Shopee

This role involves prioritizing and planning AI and automation projects, translating business objectives into technical solutions, and independently assessing feasibility. The developer will build and maintain automation workflows using tools like n8n and Python, write SQL queries for data extraction, and ensure solutions are reliable and documented. The position requires working directly with business users to gather requirements and acting as a bridge between technical delivery and business adoption. Key qualifications include workflow automation experience with n8n, Python scripting proficiency, SQL skills, strong analytical thinking, and the ability to communicate technical concepts clearly in Thai and English.