This role focuses on the end-to-end management of new service point partners. The primary duties involve onboarding partners by creating system entries, updating Google Maps, and distributing materials. The position requires coordinating with other internal teams to ensure onboarding timelines are met and maintaining accurate partner information. Additionally, the role includes conducting weekly performance reports and handling administrative tasks assigned by the supervisor. The position requires a bachelor's degree and familiarity with Google Sheets and Excel for data summarization. Candidates must possess a detail-oriented mindset and be able to adapt to changes in business direction. English communication skills in writing and reading are required.

This role is part of the Supply and Demand Planning team, focusing on SPX's daily supply chain planning. The position involves forecasting demand using big data models and managing supply and capacity across teams. The analyst will develop insights and strategies for the SPX Operations Team to address issues in supply chain planning, optimization, human resources, and cost reduction. Additionally, the role requires managing cross-functional teams to ensure the stable growth of the SPX supply chain.

The PMO Lead is responsible for analyzing initiatives, solutions, and impacts. The role involves working with an operation manager to align on plans and potential new initiatives. The position requires coordinating with internal and external parties, conducting meetings with senior stakeholders, identifying project risks, and mentoring a team including mega construction projects. The role also entails preparing reports, proposals, and presentations. Candidates must have a Bachelor or Master Degree, experience in Consulting, Business Development, or logistics projects, and strong leadership and analytical skills.

This role serves as the primary contact for gathering evidence and CCTV footage for fraud cases. The officer coordinates with teams for interrogation sessions, participates in offender interrogations, and drafts investigation reports. The position also involves acting as a real-time CCTV monitor and managing security-related tasks. The role requires availability for emergency issues and participation in security projects.

Shopee is hiring a Recovery Operations role for SPX Express in Bangkok. The position supports smooth operations in reverse flow and exception order management, analyzing root causes of exception orders to reduce their occurrence and identifying gaps in in-station parcel compliance. The role manages dispute operations for internal and external SPX operating models, reconciles stuck loss for exception process and SOC liquidation compliance, aligns with the CX team on handling processes and SLA days, decides on complicated loss and claim cases, and reports Recovery team OKR and project progress to the Team Lead. It requires a bachelor's degree with 1-2 years of related experience, ideally in logistics, operations management, or data analysis.

This role involves managing the daily operations of a customer service team to ensure optimal performance and achievement of KPIs. The position requires overseeing process optimization, monitoring performance metrics, and developing training programs for agents. The role also entails handling escalations, collaborating with cross-functional teams, and maintaining quality assurance processes to enhance service delivery and customer experience.

This role focuses on workforce fulfillment metrics. The Data Analyst will maintain and enhance performance dashboards to provide actionable insights. Responsibilities include managing and improving databases to ensure data integrity and scalability. The position requires analyzing workforce data to identify trends and support decision-making for operational improvements.

This contract role in Bangkok serves as the main point of contact for gathering evidence and CCTV footage for fraud cases. The position involves coordinating with teams for interrogation sessions, participating in interviews, drafting investigation reports, and acting as a real-time CCTV monitor. The role also includes participation in security-related projects. Candidates must have a bachelor's degree in Law, Political Science, or a related field, with 0-2 years of experience in fraud investigation, prevention, or risk management. Familiarity with CCTV footage and offender interrogation is required.

This role is part of the Operations team at Shopee, which manages the end-to-end operational process from product listing to buyer delivery. The team monitors operational KPIs across the region and performs root cause analysis when performance fluctuates. The position involves cross-functional collaboration with the Recovery Team for loss disputes and follows up on internal SOC RC and TP lost issues. It also includes analyzing lost, stuck, and high-value targets, conducting trend analysis, and coordinating with engineers and logistics managers to update product features and sort codes.

This role involves leading a team to develop frameworks for analyzing and optimizing the SPX network across all miles regarding cost, speed, and capacity. The position requires designing end-to-end order flows to support growth and SLA improvements. Responsibilities include configuring the SPX network in-house systems, proposing solutions for middle-mile routing, and troubleshooting operational issues. The role also requires coordinating with internal and external stakeholders to align on business directions and serving as a SWAT team during critical network configuration moments. Candidates must have a Bachelor or Master degree, preferably in Logistics Engineering or Supply Chain Management, and at least 5-7 years of experience in operations strategy or business development. The ideal candidate demonstrates strong leadership, analytical thinking, and problem-solving skills.