This Associate Director role leads the project management team for the B2B Partnerships and Automation team within the Customer Experience Group. The position involves setting direction and raising delivery standards for a portfolio covering automation, AI, and tooling that improve customer and agent experience, as well as process optimization across the post-booking journey. The role requires combining strategic problem solving, hands-on data-driven execution, and senior stakeholder management to translate business needs into deliverable work. The team drives end-to-end customer experience and process improvements, scaling impact through automation, AI, and tooling across customer-facing and agent-facing journeys.
The Agoda Ambassador program brings together creators, agencies, and Agoda teams to grow the business through authentic, performance-led content. The program operates across two verticals: Activities and Accommodations. This global individual-contributor role will lead the Activities vertical end to end, from creator acquisition and activation through agency partnerships, content growth, business strategy, and performance management. The role will also lead the engagement vertical across both Activities and Accommodations, own the program’s cross-vertical automation agenda, and support broader Accommodations priorities where required. Success requires a strong commercial mindset, operational discipline, analytical fluency, and the ability to influence creators, agencies, and internal stakeholders.
**In this role, you’ll get to**
**Program strategy and business growth**
• Lead end-to-end business and operational ownership of the Activities vertical within the Agoda Ambassador program.
• Develop and execute strategies to grow Activities bookings, active creators, posting frequency, and relevant content supply.
• Use data and business insights to identify growth opportunities, diagnose performance gaps, and prioritize initiatives.
• Work closely with the Activities Marketing team to create and activate promotional codes that support creator campaigns and business growth.
• Support broader Accommodations and Brand team priorities where required, while maintaining focus on core Activities metrics.
**Creator, agency, and partner management**
• Drive creator acquisition, onboarding, activation, and ongoing engagement for Activities.
• Scale agency partnerships by unblocking the onboarding pipeline and directly managing relationships with at least three agencies.
• Build trusted relationships with creators and partners, communicate expectations clearly, and resolve issues that affect participation or performance.
**Engagement leadership across Activities and Accommodations**
• Lead the Agoda Ambassador engagement vertical across both Activities and Accommodations, defining the engagement strategy, priorities, and operating rhythm for creators and agencies.
• Own the cross-vertical engagement charter, including content calendars, creator and agency communications, email responses, surveys, and the rollout of new propositions.
• Design and deliver initiatives that increase creator participation, posting frequency, content creation, and sustained program activity across both verticals.
• Use engagement and performance data to identify opportunities, refine communications, and improve creator and agency effectiveness.
**Content activation and program operations**
• Plan and activate creator content for Activities across relevant social platforms and markets.
• Coordinate product and supply workflows with internal teams, balancing partner needs with program and business performance.
• Manage multiple workstreams across creators, agencies, marketing, product, technology, supply, and Brand stakeholders in a fast-paced global environment.
• Provide product and technical support by identifying issues, coordinating with the right teams, and driving them through to resolution.
**Automation, analytics, and performance**
• Lead the automation of the Agoda Ambassador program across both Activities and Accommodations to improve efficiency, scalability, and partner experience.
• Track, analyze, and communicate program performance, including daily Activities bookings, the number of active creators generating at least one booking, creator posting activity, and the volume of Activities content created.
• Build clear performance views and translate data into recommendations, actions, and business decisions.
• Continuously improve operating processes, identify bottlenecks, and create scalable ways of working across teams and external partners.
**What you’ll need to succeed**
• 4-5 years of relevant experience in social media, affiliate marketing within an online business, creator or influencer programs, agency management, partnerships, or a related field.
• Demonstrated experience managing creator, agency, or partner relationships and delivering measurable commercial or engagement outcomes.
• Strong analytical skills and hands-on comfort with SQL and Tableau, with the ability to turn data into clear business insights and growth strategies.
• Experience using social monitoring tools to understand content activity, engagement, and program performance.
• Experience with AI tools such as Claude, or a strong willingness and ability to learn and apply them to improve program operations.
• Excellent stakeholder management, agency negotiation, creator communication, commercial thinking, and project management skills, including the ability to influence without direct authority.
• Strong problem-solving skills, attention to detail, and a bias for action, with the ability to lead complex cross-functional work and manage multiple priorities independently.
• High proficiency in written and spoken English, with the ability to communicate effectively across global teams and external partners.
The Senior Manager - Commercial and Innovation supports commercial decisions and innovation across the Club and Minor Vacations, with emphasis on technology, digital marketing, customer experience, partner programs, and operational efficiency. The role leads continuous improvement initiatives, technology and data systems, reporting, budgeting, recruiting, coaching, quality assurance, and alignment with MINOR departments and external partners.
The posting requires at least three years of BPO, call center, contact center, or general management experience. It also seeks leadership and analytical capabilities, financial and staffing knowledge, recruiting and training experience, account or business growth experience, mentoring and relationship-building skills, negotiation and communication skills, and advanced Microsoft Excel; Salesforce CRM is preferred.
Google is hiring an HR Consultant for its Data Center operations in Thailand, based in Bangkok or Nong Yai, Chon Buri. The role partners with senior leaders on performance management, leadership effectiveness, career development, transition management, and high-risk reorganizations, while deploying country-specific HR programs and ensuring compliance with local employment policies. The consultant analyzes HR data and trends, partners across cross-functional teams to scale HR processes, and collaborates on crisis response and shift-policy design. Candidates need a bachelor's degree, 7 years of HR Business Partner or HR Generalist experience, Thai welfare committee management, multi-stakeholder management, and fluent English and Thai.
This role leads the Retail Sales strategy for SPX Express in Bangkok, focusing on Seller Drop-Off Point (SDOP) partner acquisition and order growth. Key duties include recruiting high-volume SDOP partners, managing their performance through metrics like Average Daily Orders (ADO), directly leading a 15-person team split between Retail Sales (13 HC) and SVP Training (2 HC), and resolving operational bottlenecks and escalations.
Requirements include a proven track record in retail sales or business development within logistics, supply chain, or e-commerce, strong analytical and operational problem-solving skills, demonstrated experience managing large diverse teams including FTEs, temporary staff, and BPO vendors, and strong negotiation and relationship management capabilities.
The Senior Manager, HRBP serves as a strategic advisor to the Country General Manager and leadership team, partnering with the Regional HR Director to drive business performance through people strategies. The role involves translating business strategy into workforce solutions, leading organization design and workforce planning, and managing employee engagement and wellbeing initiatives. Additionally, the position covers talent acquisition partnership, performance management, and ensuring compliance with Thailand employment legislation.
This role involves managing month-end, quarter-end, and year-end closing processes to ensure accurate accounting and report generation. The position requires reviewing Profit & Loss and Balance Sheet reconciliations, analyzing financial information for unusual transactions, and preparing audit support. Additionally, the role includes reviewing transfer pricing documentation and acting as a local finance point of contact for SEA Finance and engagement teams regarding management reporting, revenue recognition, and budgeting.
The Agoda Ambassador program brings together creators, agencies, and Agoda teams to grow the business through authentic, performance-led content. The program operates across two verticals: Activities and Accommodations. This global individual-contributor role will lead the Activities vertical end to end, from creator acquisition and activation through agency partnerships, content growth, business strategy, and performance management. The role will also lead the engagement vertical across both Activities and Accommodations, own the program’s cross-vertical automation agenda, and support broader Accommodations priorities where required. Success requires a strong commercial mindset, operational discipline, analytical fluency, and the ability to influence creators, agencies, and internal stakeholders.
Program strategy and business growth
• Lead end-to-end business and operational ownership of the Activities vertical within the Agoda Ambassador program.
• Develop and execute strategies to grow Activities bookings, active creators, posting frequency, and relevant content supply.
• Use data and business insights to identify growth opportunities, diagnose performance gaps, and prioritize initiatives.
• Work closely with the Activities Marketing team to create and activate promotional codes that support creator campaigns and business growth.
• Support broader Accommodations and Brand team priorities where required, while maintaining focus on core Activities metrics.
Creator, agency, and partner management
• Drive creator acquisition, onboarding, activation, and ongoing engagement for Activities.
• Scale agency partnerships by unblocking the onboarding pipeline and directly managing relationships with at least three agencies.
• Build trusted relationships with creators and partners, communicate expectations clearly, and resolve issues that affect participation or performance.
Engagement leadership across Activities and Accommodations
• Lead the Agoda Ambassador engagement vertical across both Activities and Accommodations, defining the engagement strategy, priorities, and operating rhythm for creators and agencies.
• Own the cross-vertical engagement charter, including content calendars, creator and agency communications, email responses, surveys, and the rollout of new propositions.
• Design and deliver initiatives that increase creator participation, posting frequency, content creation, and sustained program activity across both verticals.
• Use engagement and performance data to identify opportunities, refine communications, and improve creator and agency effectiveness.
Content activation and program operations
• Plan and activate creator content for Activities across relevant social platforms and markets.
• Coordinate product and supply workflows with internal teams, balancing partner needs with program and business performance.
• Manage multiple workstreams across creators, agencies, marketing, product, technology, supply, and Brand stakeholders in a fast-paced global environment.
• Provide product and technical support by identifying issues, coordinating with the right teams, and driving them through to resolution.
Automation, analytics, and performance
• Lead the automation of the Agoda Ambassador program across both Activities and Accommodations to improve efficiency, scalability, and partner experience.
• Track, analyze, and communicate program performance, including daily Activities bookings, the number of active creators generating at least one booking, creator posting activity, and the volume of Activities content created.
• Build clear performance views and translate data into recommendations, actions, and business decisions.
• Continuously improve operating processes, identify bottlenecks, and create scalable ways of working across teams and external partners.
What you’ll need to succeed
• 4-5 years of relevant experience in social media, affiliate marketing within an online business, creator or influencer programs, agency management, partnerships, or a related field.
• Demonstrated experience managing creator, agency, or partner relationships and delivering measurable commercial or engagement outcomes.
• Strong analytical skills and hands-on comfort with SQL and Tableau, with the ability to turn data into clear business insights and growth strategies.
• Experience using social monitoring tools to understand content activity, engagement, and program performance.
• Experience with AI tools such as Claude, or a strong willingness and ability to learn and apply them to improve program operations.
• Excellent stakeholder management, agency negotiation, creator communication, commercial thinking, and project management skills, including the ability to influence without direct authority.
• Strong problem-solving skills, attention to detail, and a bias for action, with the ability to lead complex cross-functional work and manage multiple priorities independently.
• High proficiency in written and spoken English, with the ability to communicate effectively across global teams and external partners.
The Agoda Ambassador program brings together creators, agencies, and Agoda teams to grow the business through authentic, performance-led content. The program operates across two verticals: Activities and Accommodations. This global individual-contributor role will lead the Activities vertical end to end, from creator acquisition and activation through agency partnerships, content growth, business strategy, and performance management. The role will also lead the engagement vertical across both Activities and Accommodations, own the program’s cross-vertical automation agenda, and support broader Accommodations priorities where required. Success requires a strong commercial mindset, operational discipline, analytical fluency, and the ability to influence creators, agencies, and internal stakeholders.
In this role, you’ll get to
Program strategy and business growth
• Lead end-to-end business and operational ownership of the Activities vertical within the Agoda Ambassador program.
• Develop and execute strategies to grow Activities bookings, active creators, posting frequency, and relevant content supply.
• Use data and business insights to identify growth opportunities, diagnose performance gaps, and prioritize initiatives.
• Work closely with the Activities Marketing team to create and activate promotional codes that support creator campaigns and business growth.
• Support broader Accommodations and Brand team priorities where required, while maintaining focus on core Activities metrics.
Creator, agency, and partner management
• Drive creator acquisition, onboarding, activation, and ongoing engagement for Activities.
• Scale agency partnerships by unblocking the onboarding pipeline and directly managing relationships with at least three agencies.
• Build trusted relationships with creators and partners, communicate expectations clearly, and resolve issues that affect participation or performance.
Engagement leadership across Activities and Accommodations
• Lead the Agoda Ambassador engagement vertical across both Activities and Accommodations, defining the engagement strategy, priorities, and operating rhythm for creators and agencies.
• Own the cross-vertical engagement charter, including content calendars, creator and agency communications, email responses, surveys, and the rollout of new propositions.
• Design and deliver initiatives that increase creator participation, posting frequency, content creation, and sustained program activity across both verticals.
• Use engagement and performance data to identify opportunities, refine communications, and improve creator and agency effectiveness.
Content activation and program operations
• Plan and activate creator content for Activities across relevant social platforms and markets.
• Coordinate product and supply workflows with internal teams, balancing partner needs with program and business performance.
• Manage multiple workstreams across creators, agencies, marketing, product, technology, supply, and Brand stakeholders in a fast-paced global environment.
• Provide product and technical support by identifying issues, coordinating with the right teams, and driving them through to resolution.
Automation, analytics, and performance
• Lead the automation of the Agoda Ambassador program across both Activities and Accommodations to improve efficiency, scalability, and partner experience.
• Track, analyze, and communicate program performance, including daily Activities bookings, the number of active creators generating at least one booking, creator posting activity, and the volume of Activities content created.
• Build clear performance views and translate data into recommendations, actions, and business decisions.
• Continuously improve operating processes, identify bottlenecks, and create scalable ways of working across teams and external partners.
What you’ll need to succeed
• 4-5 years of relevant experience in social media, affiliate marketing within an online business, creator or influencer programs, agency management, partnerships, or a related field.
• Demonstrated experience managing creator, agency, or partner relationships and delivering measurable commercial or engagement outcomes.
• Strong analytical skills and hands-on comfort with SQL and Tableau, with the ability to turn data into clear business insights and growth strategies.
• Experience using social monitoring tools to understand content activity, engagement, and program performance.
• Experience with AI tools such as Claude, or a strong willingness and ability to learn and apply them to improve program operations.
• Excellent stakeholder management, agency negotiation, creator communication, commercial thinking, and project management skills, including the ability to influence without direct authority.
• Strong problem-solving skills, attention to detail, and a bias for action, with the ability to lead complex cross-functional work and manage multiple priorities independently.
• High proficiency in written and spoken English, with the ability to communicate effectively across global teams and external partners.
Agoda is hiring a Partner Programs Coordinator for a 10-month contract within its Strategic Partnerships team in Bangkok. The role involves driving operations for key partnerships, managing daily operational activities including campaign setup and monitoring, and coordinating with internal stakeholders and partners to troubleshoot issues. The position also requires tracking operational insights to streamline processes and supporting improvement initiatives.
The role suits candidates with 0-3 years of project management or coordination experience, including fresh graduates. Strong attention to detail, problem-solving skills, organizational abilities, and fluent English are required. Basic Excel proficiency is needed, while SQL is an advantage.
