This role serves as a strategic engineering leader for the Home Care category, driving technical initiatives across the Asia region. You will oversee the planning and execution of capital projects, ensuring they meet strict timelines, budgets, and quality standards. The position requires deep technical expertise in process design and machine selection, acting as the primary resource for factory engineering teams. You will also lead the integration of global innovations and best engineering practices into local operations. You will collaborate closely with cross-functional teams, including R&D and cluster planning, to support innovation projects and drive capital efficiency. This involves identifying opportunities for productivity improvements and managing the transition of new technologies from concept to execution. The role demands a strong ability to influence stakeholders and foster an inclusive environment to achieve high performance and professional growth.

You will lead Agoda’s employee-facing People service delivery model, overseeing the People Help Desk, Tier 0 self-service foundations, and Global People Relations Services. This role requires shaping how employees and managers access support across a wide range of People topics, from day-to-day HR questions to complex and sensitive employee matters. You will own the effectiveness of the People support model, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This position is based in Bangkok, with relocation support provided for successful candidates not currently located in the city. You will lead the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics. You will also lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, and disciplinary actions. Your work will directly influence employee experience, manager effectiveness, and the evolution of the People function as Agoda grows globally.

You will lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services. This is a key leadership role responsible for shaping how employees and managers access support across a wide range of People topics—from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention. You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This role involves leading teams responsible for Tier 1 Help Desk services, Tier 0 self-service and knowledge foundations, and Global People Relations Services. You will establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. This position is based in Bangkok, and Agoda provides relocation support for successful candidates who are not currently located in Bangkok.

You will lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services. This is a key leadership role responsible for shaping how employees and managers access support across a wide range of People topics—from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention. You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This position is based in Bangkok, with relocation support provided for successful candidates not currently located in Bangkok. The role requires a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization. You will lead the teams responsible for People Help Desk / Tier 1 services, Tier 0 / self-service and knowledge foundations, and Global People Relations Services, including case governance and specialist support for complex employee relations matters. You will establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. You will also enable digital, conversational, and AI-supported service delivery, partnering with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.

This role is designed to drive the strategic growth and optimization of Agoda's Key Accounts supply pillar. You will serve as a critical bridge between the Key Accounts team and senior leadership, providing strategic direction and ensuring alignment with broader company objectives. The position requires a consulting mindset combined with strong analytical skills and hands-on execution capabilities to manage cross-functional projects and influence long-term strategy. You will be responsible for commercial enablement and stakeholder management, leading the development of high-impact presentations and internal cadences. Additionally, you will drive strategy and insights by building chain-specific analyses and translating complex data into clear narratives for internal and external audiences. This role demands the ability to manage multiple projects simultaneously while collaborating effectively with diverse teams to deliver high-quality results.

Agoda has experienced dramatic growth. As the company grows and attracts more talent, Agoda seeks to hire a self-motivated, Global Mobility Coordinator to help build our ability to provide high-quality customer service for our employees around the world. We expect the successful candidate to bring prior knowledge, quantitative acumen, and relevant immigration experience to the role. The Global Mobility Coordinator will play a critical role in building and delivering an improved employee experience for our new hires and internal transfers that relocate globally. Over time, we expect the successful candidate’s role to grow and incorporate other core employee lifecycle activities such as new hire activities. In This Role, You’ll Get To * Manage the day-to-day administration of the global mobility team * Assist with business visas, coordinate with employee and immigration vendors for business visa application * Support the Visa team with any business travel requests including document preparation, document review, and drafting of business travel letters, up until visa completion * Assist with renewal cases for the expat population for Agoda worldwide with a particular focus on Malaysia; * Assist with updating data into our internal systems to ensure that all data is accurate and be able to track for renewal * Assist the team with administrative tasks eg. updating our internal case lists and trackers, use of SharePoint and Workday platforms, invoicing, etc. * Assist in remote work and tax coordination, liaise with employees and stakeholders for remote work requests respond to email queries, and collect tax data as required. * Assist the team on projects * Any other mobility matters as required What You Will Need To Succeed * Bachelor degree qualification. Fresh graduates are welcome . * Basic knowledge on MS Office, Excel and automation * Language: Fluent in English and Thai * Strong interpersonal and customer service skills are essential for this role * Detail oriented * Having a solid work ethic and self-starter attitude is essential for this role. * Self-motivated with ability to prioritize workloads * Strong planning and organizational ability * Good team player

As the building block that provides solid baseline to the company’s culture of integrity, the Agoda Compliance & Ethics team is at the forefront in driving and maintaining the Agoda Compliance & Ethics program. We are seeking able, confident, curious, and self-motivated professional with experience working in global Compliance &Ethics program to join the energetic &passionate Agoda Compliance & Ethics team who will have significant contribution to strengthen and support integration of Compliance &Ethics program to the business. This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote working or the possibility of being based in other locations. This role is individual contributor. In this Role,you’ll get to * Lead and support day-to-day compliance and ethics initiatives, ensuring key objectives, deliverables, and reporting are completed in a timely manner. * Conduct review of gifts & entertainment, conflicts of interest disclosure,third-party due diligence,risk assessment,monitoring and testing;and drive appropriate mitigation actions in partnership with relevant stakeholders. * Develop,implement and enhance compliance policies,procedures and standard operating procedures (SOPs) to address evolving business and regulatory risks. * Support the development and delivery of compliance training programs, including in-person and virtual sessions, and update e-learning materials in line with evolving business needs. * Promote a strong ethical culture through awareness campaigns, employee engagement initiatives, and cross-functional collaboration. * Partner closely with cross-functional teams such as Legal, Finance, Government Affairs,People, Commercial, Supply and other business stakeholders to embed compliance requirements into business processes. * Drive continuous improvement and efficiency initiatives, including the use of new technologies and digital tools to streamline workflows and reduce manual effort. * Prepare or support management updates and reporting materials, and other compliance-related communications for internal and external stakeholders and leadership. * Support additional and adhoc work as necessary to support the compliance & ethics function and mature the program. What you’ll Need to Succeed * At least 5 years previous experience working in compliance and ethics function or related field(legal,or risk) in multinational medium to large organizations. * Proactive thinking beyond assigned tasks and consistently developing solutions to further the Compliance & Ethics program. * Detailed-oriented, able to connect dots, see the big picture, drive changes, and confidently navigate and appropriately mitigate challenging compliance requirements with business mindsets. * Ability to position the role as C&E strategic advisor and forge trusted relationships with colleagues around the world. * Confident communication skills(verbal and written); English proficiency. * Strong quantitative and qualitative analysis skills. * Strong digital fluency with proficiency in Microsoft 365 and Google Workspace,along with ability to master internal systems and leverage AI tools for workflow optimization. * Must possess the highest integrity,commensurate with a compliance & ethics position. * Ability to operate without extensive supervision and act as a self-starter. * Energetic, fast-paced, and always desire to go the extra mile. It’s Great if you have * Bachelor’s Degree in Law * Experience with the travel industry/technology

The Capacity Planner operates as a specialist within the Global Service Vertical team, focusing on forecasting and operational capacity performance analysis. The role involves forecasting contact center demand, executing resource interventions, and recommending strategies to meet Service Level Agreement (SLA) targets and business objectives. The planner supports Associate Capacity Planners and collaborates with stakeholders to drive continuous improvement. Key activities include medium and short-term forecasting, shrinkage planning, and managing supply and demand levers to ensure efficient operations.

**Thai Union Group PCL** **Position:Functional Expert - Finance & other functions**Level:Department Manager Work location:Bangkok (SM Tower Building) Job Purpose: Functional Expert specializes in analyzing, designing, and configuring enterprise software to meet business requirements ensuring that enterprise software implementation aligns with the company's processes and goals. They work closely with business stakeholders to understand their needs, translating these into enterprise software solutions. Their scope includes customizing enterprise software modules (like Finance, Controlling, Procurement, and Sales, etc.), testing for functionality, training key users, and providing ongoing support and optimization. Their expertise is not just technical but also involves a deep understanding of business processes, enabling them to bridge the gap between business needs and technical solutions involved for the enterprise software. They also play a pivotal role in providing expert guidance and mentorship to Key Users within the organization, focusing on enterprise software knowledge and business processes serving as a mentor, coach, and partner to Key Users, ensuring they have a deep understanding of the enterprise software and how processes are configured. **Roles & Responsibilities:** 1. Enterprise Software Configuration and Implementation in SAP Finance (FI) and SAP Controlling (CO) or SAP Treasury and Cash Management (if any). - Configure and implement enterprise software products to align with organizational requirements. - Collaborate with clients to gain a deep understanding of their business needs and processes. 2. Enterprise software’s Change Request Management - Drive change requests related to system configurations and processes. - Verify the impact of proposed changes on existing processes and system functionality. 3. Solution Design and Customization - Design, customize, and implement enterprise software solutions tailored to meet clients' specific needs. - Write functional specifications for the development team to ensure accurate system enhancements. 4. Functional Knowledge Stewardship - Safeguard the functional knowledge of the enterprise software solution, encompassing both process and system aspects. - Act as a data governor for master data and transactional data within the functional area 5. Process Improvement for enterprise software - Actively contributes to improvement initiatives for enterprise software, leveraging a detailed understanding of existing processes and systems. - Play a key role in introducing automation initiatives to enhance current system features. 6. Key User Community Facilitation - Facilitate and support the Key User community, serving as their primary point of contact. - Proactively communicate updates on new releases and projects related to the enterprise software ecosystem. - Coordinate regression testing and monitor Business Process KPIs to promote continuous improvement in software usage. - Drive content creation and sharing knowledge within the community, fostering engagement among Key Users. - Mentor and coach Key Users, providing expertise in SAP and other enterprise software/systems and their associated business processes. - Utilize platforms like MS Teams to facilitate knowledge sharing and collaboration within the community. - Facilitate knowledge sharing and collaboration within the Key Users community through platforms like Teams. 7. Global Process Owner (GPDO) Partnership - Collaborate closely with the Global Process Owner (GPDO) to align system knowledge and process improvements with overall business objectives. - Act as a liaison between Key Users and the GPDO to ensure effective communication and execution of new initiatives. **Education/Training Qualifications:** - Bachelor’s degree in a relevant field (e.g., Business, Information Technology). - Proficiency in SAP or other relevant enterprise software systems and configuration. - Strong familiarity with business processes and operations of relevant enterprise software. **Experience:** - 5-8 years of experience in a role involving SAP FICO or TRCM (BPC if any) or relevant enterprise software system knowledge and business process expertise. - Proven track record of successfully driving relevant enterprise software -related change requests and process improvements. - Experience in community management and knowledge sharing is a plus. * * * **Remark:** **1) Work location base at Thai Union’s corporate office – SM Tower, Bangkok.** Direction to work location: [Map](https://maps.app.goo.gl/fxJg5G8iFxw2XNv28)

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get to Know our Team** The Customer Experience Group of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance. **The Opportunity:** This role is responsible for the management of projects & areas of responsibilities in the Customer Experience Group (CEG) aiming at supporting successfully new business initiatives, improving and maintaining efficiency and effectiveness of processes, and leading change in order to support CEG’s customer satisfaction strategy, tactics and service leading to ongoing customer experience improvements for Agoda’s customers in Agoda’s vibrant multilingual Customer Experience group. **In this role, you will get to:** * **Own the business:**take full ownership of CEG business areas, ensuring seamless day-to-day operations while continuously improving processes, tools, and ways of working. * **Structure, Analyze and Solve Problems:** leverage data and collaboration to identify problems and opportunities in a structured manner, proposing project ideas and solutions to drive critical operational metrics. * **Lead projects:** drive end-to-end project execution, collaborating closely with multiple stakeholders such as Customer Support Operations, Product Management, and other Project Management teams. * **Act as a Subject Matter Expert (SME):** Become an SME in the respective business areas, providing consultancy to other teams on implementing new initiatives, and working with cross-functional teams to launch innovative solutions. **What You’ll Need to Succeed:** * Prior experience in the airline/flight industry, including ticketing knowledge and exposure to Global Distribution Systems (GDS), is a strong plus * Direct experience managing relationships with external partners is a strong plus * Proven track record in managing complex projects with multiple stakeholders * Highly analytical and proficient with numbers, capable of defining analysis structures, conquering complex calculation, and making data-driven decision * Excellent organization capabilities, and able to operate independently * Strong communication skills, both verbal and written, in English, with the ability to adjust your style to suit different perspectives and seniority levels * Comfortable working with uncertainty and experimentation in a high-velocity, dynamic, multicultural environment * Be a team player with a collaborative mindset * Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint). Skills in SQL/Tableau will be useful #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.