This Marketing Director role is responsible for leading strategic and executional marketing efforts within a specific category, with a primary focus on driving growth and strengthening brand equity. The position requires close collaboration with cross-functional teams to deliver impactful campaigns, manage innovation success, and ensure high levels of consumer engagement. The role demands alignment with corporate vision and commercial priorities while fostering a high-performing team culture. The position involves translating complex business objectives into actionable marketing plans and driving category leadership through precision execution. Key responsibilities include developing integrated marketing communications strategies, strengthening brand positioning through purpose-driven storytelling, and identifying growth opportunities using consumer insights and market analytics. The role also requires managing advertising spend to ensure optimal return on investment and supporting pricing and portfolio mix strategies.

This role focuses on leading data analytics initiatives to drive strategic decision-making within the organization. You will oversee the development and implementation of business intelligence solutions that transform raw data into actionable insights. The position requires managing a team of analysts to ensure data accuracy and relevance for key business stakeholders. You will collaborate with cross-functional teams to identify trends and opportunities for operational improvement through data-driven strategies.

This role involves leading the Finance Transformation Management Office to drive strategic financial initiatives and ensure the successful execution of transformation projects. You will be responsible for overseeing the end-to-end transformation lifecycle, from planning and design to implementation and optimization. The position requires close collaboration with cross-functional teams to align financial strategies with business objectives and deliver measurable value to the organization. You will also be tasked with establishing governance frameworks and monitoring key performance indicators to ensure project success and compliance with regulatory standards.

You will lead critical projects focused on managing driver supply for Grab's delivery services. By leveraging data analysis and strategic planning, you will identify operational gaps and design comprehensive solutions to address them. Your role involves overseeing the rollout of new products and optimizing existing ones to ensure platform success. You will collaborate closely with local and regional teams to align initiatives with broader business goals. Your daily work will include experimenting with initiatives to optimize performance for GrabFood and GrabExpress verticals. You will analyze the results of your projects and communicate key findings to a wide range of stakeholders. The role requires the ability to connect insights from data with on-the-ground realities to make informed decisions. You will report to the Deliveries Marketplace Manager and work onsite in the Bangkok office.

This role drives operational excellence across customer support departments by ensuring positive customer outcomes and building high-performing teams. You will partner with regional stakeholders to provide scalable, customer-centric solutions that support Grab's business growth and transformation agenda. The position focuses on optimizing processes and leveraging AI and automation to improve service quality and operational efficiency. You will lead critical initiatives including Customer Success and Executive Escalation, overseeing complex case handling and customer advocacy. The role involves managing the enablement team to drive AI transformation and process excellence, as well as leading the Grab Support Commercial team to improve sales performance and sustainable business growth through Telesales and GFB Inside Sales.

You will serve as a key advisor and subject matter expert for reputation, quality, and risk management within the Tax & Legal (T&L) practice. This role involves executing quality and risk strategies across Thailand and Southeast Asia, fostering a robust risk culture, and developing policies to ensure compliance with legal and regulatory standards. You will also manage contractual risks, conduct internal reviews, and deliver training programs to support the firm's risk management objectives. This position requires a proactive approach to identifying and mitigating risks while collaborating with regional teams. You will be responsible for reviewing legal documents, managing compliance, and providing timely consultation to T&L personnel. The role demands strong judgment and the ability to work independently in a fast-paced environment while maintaining high standards of professional service.

You will serve as a Level 2 and Level 3 Application Managed Services (AMS) support specialist, bridging the gap between business teams, client IT, and application teams. Your primary focus will be on troubleshooting medium to complex production incidents, performing root cause analysis, and delivering permanent fixes to ensure compliance with Service Level Agreements (SLA). You will also lead discussions on solution design for enhancements, perform effort estimations, and oversee the end-to-end delivery of these improvements. Additionally, you will maintain comprehensive documentation, participate in Continuous Improvement initiatives, and support business development efforts by contributing to proposals and presentations. As a leader, you will mentor junior team members and uphold Deloitte's high standards of integrity and client service. This role requires a strong commitment to stakeholder engagement and effective communication. You will work within a diverse team environment to solve complex business problems and drive value across various industries. The position demands flexibility to adapt to different delivery methodologies, including traditional waterfall and Agile approaches, and the ability to work on both cloud and on-premise platforms. You will be expected to take ownership of your performance, demonstrate accountability, and actively contribute to the team's strategic goals.

This role leads the end-to-end B2B after-sales service excellence framework across all non-network customer touchpoints. The position is responsible for service strategy, standards, performance governance, and continuous improvement. You will partner with cross-functional teams to enhance customer journeys, service quality, SLA performance, and operational efficiency. The role also drives service transformation through process optimization, automation, data insights, and service recovery initiatives to deliver sustainable business and customer outcomes. You will own and continuously improve the end-to-end B2B after-sales service experience while defining service standards to drive consistent delivery. The focus is on enhancing customer journeys by identifying pain points and leading improvement initiatives. You will monitor service KPIs, SLAs, and customer satisfaction to drive performance improvements. Additionally, you will lead process optimization, automation, and digital transformation initiatives to leverage customer feedback and operational insights for better service quality.

This role focuses on developing and executing indirect category sourcing strategies to support business goals and new business models. You will manage strategic sourcing activities, supplier portfolios, and commercial agreements to optimize cost, quality, service, and supplier performance. The position requires close collaboration with domestic and regional stakeholders to identify sourcing solutions that meet specific business and technical requirements. You will be responsible for managing strategic agreements and purchase orders, including market analysis, price negotiation, and contract administration. The role involves evaluating and managing potential and existing suppliers to ensure performance and compliance with procurement policies. You will also drive the development of Service Level Agreements (SLAs), category management, and supplier portfolio management while identifying opportunities for process and system improvement.

You will serve as a Level 2 or 3 AMS support specialist, handling escalated production incidents and performing in-depth troubleshooting to ensure compliance with Service Level Agreements (SLA). You will lead problem management initiatives to identify root causes and deliver permanent fixes, while also participating in the design and implementation of medium to complex enhancements. Additionally, you will maintain comprehensive documentation, adhere to standard operating procedures, and contribute to Continuous Improvement initiatives. You will support project teams in delivering solutions that align with client business goals and assist in business development efforts by preparing proposals and presentations. As a leader, you will mentor junior team members and foster a collaborative environment that drives value for clients across all industries.