This role focuses on developing and driving product features that fuel the impactful growth of Shopee Business (FBS & SBS) at a regional level. You will analyze and evaluate business requirements to plan and prioritize feature pipelines, leading discussions to understand business needs and define suitable flows and UX/UI. The position involves overseeing the end-to-end product development lifecycle, from planning and researching to designing, developing, implementing, UAT, rollout, and post-analysis. You will conduct market research to evaluate competitor offerings, tech platform features, and potential partner products for future expansion. Working closely with both product and business teams, you will identify growth opportunities and solve operational problems resourcefully. Additionally, you will define and manage product metrics and KPIs to measure business impact post-rollout, while troubleshooting, monitoring, and reporting back to regional product teams.

This role focuses on optimizing customer service operations through advanced chatbot automation and system management. You will lead cross-functional initiatives to enhance the customer experience and ensure smooth daily operations across the platform. The position requires strong analytical skills to monitor performance metrics and drive continuous process improvements within a fast-paced environment. You will be responsible for coordinating complex projects involving internal and external stakeholders while maintaining clear communication channels. Your work will directly impact operational efficiency by identifying root causes of issues and implementing scalable solutions. This is an opportunity to work at a high-growth technology company where your contributions will shape the future of customer support.

This role focuses on developing and monitoring cross-country frameworks to optimize platform growth and profitability across Southeast Asia markets. You will frame ambiguous business questions into actionable quantitative models and strategic frameworks. The position requires synthesizing complex data into clear presentations for executive leadership and cross-functional stakeholders. You will monitor industry trends and external benchmarks to identify strategic growth opportunities in the e-commerce and tech sectors.

The Operations team at Shopee manages the end-to-end customer journey, from product search to delivery. This role involves leading a customer service team within the FBS (Financial Business Solutions) division to ensure high-quality support and operational excellence. You will be responsible for driving team performance, managing daily workflows, and ensuring agents adhere to technical and service protocols. The position requires a hands-on approach to coaching, training, and performance monitoring to maintain service standards and meet business commitments. As a Team Lead, you will own the team's KPIs and conduct root cause analysis when performance fluctuates. You will ensure smooth collaboration with sellers by managing notifications and escalations effectively. The role demands strong leadership skills to mentor a team of agents and foster a service-oriented culture. You will also oversee the implementation of daily processes to guarantee service levels are consistently met.

This role serves as the primary point of contact for risk management issues, ensuring effective communication and coordination across departments. You will identify, assess, and prioritize potential risks to the organization, providing recommendations for mitigation strategies. The position involves developing and maintaining risk management frameworks, policies, and procedures in alignment with Alibaba International's standards. You will collaborate with stakeholders to conduct risk assessments, analyze trends, and report findings to senior management. Additionally, you will monitor and review existing controls to ensure their effectiveness in managing identified risks and stay updated on regulatory changes and industry best practices.

This role involves overseeing all marketing activities and initiatives for a specific branch location. You will be responsible for creating and executing events and campaigns designed to drive shopper traffic and enhance the customer experience. The position requires close collaboration with tenants and partners to develop strategic marketing directions and business plans that align with organizational objectives and support sales growth. You will manage the branch's branding, image, and public relations efforts to ensure consistent messaging and a strong reputation. Additionally, you will develop solutions to generate sales opportunities for retail tenants and coordinate sponsorship acquisition. This role is ideal for a strategic thinker who can optimize long-term success through effective marketing communication and relationship management.

This role focuses on developing and executing acquisition strategies to drive sustainable growth for Fulfillment by Shopee (FBS) sellers. You will build a strong pipeline of prospective sellers through market analysis, strategic partnerships, and targeted outreach. The position requires owning the end-to-end seller acquisition funnel, from lead generation and engagement to onboarding and activation. You will monitor acquisition performance, identify growth opportunities, and optimize conversion across the entire funnel. Collaboration with Commercial, Category Management, Marketing, Product, and Operations teams is essential to improve seller acquisition effectiveness and enhance the onboarding experience. You will be responsible for identifying untapped seller segments and expansion opportunities to accelerate FBS adoption. This involves leveraging strong analytical skills to use data for commercial decision-making and driving business growth. The role demands excellent project management and stakeholder management capabilities to navigate a fast-paced, cross-functional environment. Strong communication, negotiation, and presentation skills are required to influence key stakeholders and drive results.

You will lead the incubation strategy for newly acquired FBS sellers, ensuring a smooth transition from onboarding to sustainable business growth. You will design and execute structured seller incubation programs to accelerate seller activation, operational readiness, and marketplace success. You will drive the adoption of Fulfillment by Shopee services by educating sellers on best practices and platform capabilities. You will monitor seller performance throughout the incubation period to identify risks and opportunities for improvement. You will partner with Category Management, Commercial, Operations, Product, Marketing, and Customer Experience teams to resolve seller challenges and improve the end-to-end seller journey. You will analyze seller performance metrics and customer insights to develop targeted growth initiatives. You will identify operational bottlenecks and lead cross-functional improvement projects to enhance onboarding efficiency and scalability. You will develop data-driven dashboards and performance reporting to track incubation outcomes and provide actionable business recommendations. You will build playbooks, training materials, and standard operating procedures to standardize seller onboarding and incubation processes. You will mentor and coach team members while fostering a culture of continuous improvement and operational excellence.

This role involves planning and implementing effective tax strategies to minimize liabilities under Thai tax laws, including cross-border transactions. You will manage tax risks for Thailand entities, oversee VAT, withholding tax, and corporate income tax compliance, and ensure accurate forecasting of effective tax rates. The position requires acting as a key business partner to operational teams, providing trusted tax advice, and leading tax-driven business initiatives at both local and regional levels. You will also be responsible for managing relationships with external tax advisors, handling tax audits, and ensuring timely submission of all direct and indirect tax returns. You will lead and coordinate tax-driven business initiatives, monitor the impact of new tax legislation such as the OECD Pillar Two framework, and support special projects like e-Tax Invoice implementation and tax restructuring. The role involves reviewing tax implications in contracts, managing permanent establishment risks, and researching Thai tax treaties to maximize benefits. You will also establish and enhance systems for effective tax risk management and provide ongoing support to the HQ tax function on cross-border matters.

This role focuses on maintaining order management operations by monitoring stuck orders that impact order status and cash flow. The specialist will reduce buyer contacts and resolve over-SLA orders to ensure a smooth customer experience. Additionally, the role involves investigating and resolving logistics system issues and operational tickets raised by cross-functional stakeholders including Customer Service, Risk & Reconciliation, Food, and Warehousing teams to ensure stable logistics operations. The position also requires maintaining and configuring logistics system settings based on requirements from internal and external stakeholders to streamline processes and support stable operations.