This role is a first-level Application Support position within the IT Operations team. The primary duties involve providing support for business applications, monitoring system performance and health, and performing incident triage and initial troubleshooting. The candidate will investigate issues using SQL queries and system monitoring tools, support API troubleshooting with tools like Postman and Swagger, and execute basic data validation. The role requires working closely with L2/L3 support and development teams to resolve issues efficiently, maintain service quality, and adhere to standard incident management and SLA processes.
