This role involves leading a team to develop frameworks for analyzing and optimizing the SPX network across all miles regarding cost, speed, and capacity. The position requires designing end-to-end order flows to support growth and SLA improvements. Responsibilities include configuring the SPX network in-house systems, proposing solutions for middle-mile routing, and troubleshooting operational issues. The role also requires coordinating with internal and external stakeholders to align on business directions and serving as a SWAT team during critical network configuration moments. Candidates must have a Bachelor or Master degree, preferably in Logistics Engineering or Supply Chain Management, and at least 5-7 years of experience in operations strategy or business development. The ideal candidate demonstrates strong leadership, analytical thinking, and problem-solving skills.
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This role involves leading the Loss and Damage Operation Team to measure and track key performance indicators regarding damage and reporting. The team lead manages daily loss, stuck, and damage performance, identifying bottlenecks and risks to the network operation. Responsibilities include designing mitigation strategies, identifying process improvement opportunities, and managing stakeholders to align on goals. The position requires preparing reporting tools and templates for internal stakeholders and customers, as well as collecting and analyzing data to set up improvement processes.
This role focuses on managing dispute, claim, and clawback performance within SPX Express operations. The position involves identifying bottlenecks, maximizing clawback strategies, and designing mitigation strategies for network risks. The role requires analyzing processes to improve cost, quality, and lead time, and preparing reporting tools for key performance indicators. It also entails managing multiple stakeholders to align on goals and drawing up business cases for process improvements.
This role involves overseeing and managing outbound sort and dispatch processes to ensure efficiency and meet Service Level Agreements (SLAs). The position requires optimizing manpower planning to align with cycle times and hourly volume, while continuously improving staff Key Performance Indicators (KPIs) on productivity, accuracy, and service level. The lead will act as a leader for the operational team, using daily performance reports to monitor and manage staff, coach team members, and drive a culture of excellence. Responsibilities include handling backlog chasing, working with internal and external functions to manage pushed-out parcels, and reporting operational concerns to management. The role demands a history of excellence in team development and performance management.
This role involves leading strategic initiatives and projects to improve buyer experience, focusing on SPX delivery performance and after-delivery services. The position requires monitoring buyer experience health, analyzing Net Promoter Scores (NPS), and providing data-driven insights to stakeholders. The candidate will manage cross-functional PMO activities and lead a mid-sized team to ensure operational compliance and delivery excellence.
This role focuses on project planning and execution for network improvement initiatives. The position involves leading project kickoff meetings, establishing governance structures, and defining team roles. Responsibilities include analyzing operations functions like transportation routes and productivity, and collaborating with cross-functional teams such as operations and BI to align projects with business objectives. The role requires providing regular updates on progress, KPIs, and risks.
This role supports finance operations within the Business Development and Partnerships team. Responsibilities include conducting regular reconciliations of reports, managing payment processes, and ensuring compliance with regulations and internal controls. The coordinator will assist with processing finance transactions, serve as a point of contact for clients regarding consignment finance, and prepare regular reports for stakeholders. The position also involves monitoring outstanding balances, supporting credit control, and participating in process improvement initiatives. Key qualifications include a Bachelor's Degree in Business Administration, Finance, Accounting, Management, or Economics. Candidates should have 0-2 years of experience in auditing, consulting, or retail firms, and be proficient in Microsoft Office Excel.
This role focuses on managing the outbound process to ensure continuous creative improvement and monitor productivity. The manager is responsible for WMS system operations, including order receiving, accuracy, and on-time operation. They must create work plans, schedules, and reports, and manage cross-departmental communication to resolve issues. The position requires planning work schedules, assigning duties, and resolving personnel problems to maintain effective performance.
This role focuses on monitoring and analyzing Cross-border operations performance to drive improvements. The manager oversees inventory and warehouse management, including creating work standards, control procedures, and receiving/issuing processes. Key duties involve analyzing and troubleshooting inventory issues, reporting to management, ensuring 100% cycle counts and stock takes, meeting Service Level Agreements (SLA) for put-away and pick orders, optimizing warehouse space, handling product returns, and supervising subordinates.
This entry-level role supports the Corporate Affairs team in Thailand, focusing on policy research, stakeholder engagement, and communications. Responsibilities include monitoring regulatory developments in e-commerce and logistics, providing logistical support for government meetings, managing stakeholder databases, and assisting with media monitoring and crisis materials. The position also involves executing local Corporate Social Responsibility (CSR) initiatives and preparing internal reports. Candidates must be recent graduates with a bachelor's degree in relevant fields like Political Science, Law, or Communications. Strong organizational skills, proficiency in Microsoft Office, and the ability to work in a fast-paced environment are essential.